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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
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They have been great to work with so far! I buy items and receive them on time. If I cancel they honor it. The prices are good and customer resolution is good.
Just pay for prime and you instantly are on top all the time. Seriously, you need conditioner and never remember until your in the shower? BAM... Amazon. Need just about anything? Bam... Amazon
Best online shopping experience! Always reasonable prices. Can sort through products and read reviews. Items always come on time. And if you do not like an item; returns are super easy! Recommend highly!
What can I say...? EBay is cheaper and this is all you need if you are a student. You can find the same product for the lower price.
I have been ordering from amazon since 2012. I always order my books from them and the shipping and prices are excellent. Amazon Prime is worth it especially if you are a student, I get my order within couple of days. Their customer service is above and beyond.
I love amazon prime, free fast shipping, you can also order your order on www.sellmegiftcard.com and get discount
I've been a long time customer of Amazon Prime (around 7 years now) and lately the service has become less valuable and less useful. While shipping is generally fast, I have had two incidents recently where they failed to get me an item on time despite paying extra to get it on a specific date. In both cases, the product was worthless if it did not arrive on time, and after trying to work with their customer support, I have almost give up on them. While I still use some of their other services and have a Kindle that I am hooked on, their 2-day shipping and 1-day shipping options are ultimately disappointing. With the raise in price, I am becoming incredibly concerned about the future of the service. It's becoming more expensive and simultaneously less valuable.
Same as I wrote above,, it's simply a service one grows dependent upon extremely quickly. How did we achieve 'back-then' with an endless day in... day out task flow, our professions, children, the endless hours of shopping in this store, that store, NOW IT'S ALL DONE IN ABOUT IN MY EXPERIENCE PURCHASING FOOD, CLOTHING, PAPER PRODUCTS, THE OCCASIONAL COMPUTER IN 20 TO 30 MINUTES AND NEVER HAVING TO EVEN STAND UP, MUCH LESS DRIVE TO 5 DIFFERENT STORES. ALSO, AN EXTRA ADDED BONUS... WHO DOESN'T LIKE RECEIVING A PORCH FULL OF PACKAGES. I AM NEARLY FINISHED. I EVEN PURCHASED A DISHWASHER ON AMAZON. GOTTA LOVE AMAZON PRIME. IF I WAS NOT FINISHED WITH MY CAREER I WOULD BE TEMPTED TO WORK FOR THE ZON
Never had a bad experience! And when I wanted to return shoes because they were the wrong size, it was handled easily.
I hate Amazon! They constantly lie about shipping dates... even with a Prime membership and their false advertising of 2-day shipping. Third time in a row now they've screwed me with missed shipping dates. I'm done with them... going with companies that price match against Amazon and who don't f**k you with the shipping.
Amazon Prime is one of the best services. I live in Natomas and with such a busy lifestyle not always able to go to the store Amazon Prime makes it so easy. You can order grocery items from the Prime Pantry which most times are priced better than at the store and receive them within a couple hours same day. This is so convenient and good quality items, name brands even. Love Amazon Prime
I purchase hundreds of items a year through Amazon. As part of my job duties I get to make many purchasing decisions and handle ordering for others as well as myself. I would say they have a 99% success rate of getting it done right the first time. And whenever we have any issue, the support has been fast and helpful.
Amazon has always been really good with it's delivery and product. No disappoinment till now. Would recommend to family and friends l.
It is very convenient to have access to all of the things that I would normally have to take an hour ferry ride and borrow or rent a car to go purchase.
I was looking for a tummy trimmer, found one on amazon but the picture of the product was, and still is something else. Many other customers notified that but amazon is happy with the wrong product information.
Anyway I ordered it, I got a shoe rack insted of a tummy trimmer. I asked for replacement, they gave me the one with single spring. The actual product has two springs. I am fed up with calling up customer care, listening their sorry, applying replacement and waiting for the next to arrive.
My husband and I are regular shoppers on Amazon. Today he called to exchange an Item. The customer service personal was in the Phillips. She was being very nosy on where he lived ect. Then asked if he would like to visit So Amazon are you now selling wives? Unreal at its best
As long as you order from amazon itself instead of third party sellers, everything is guaranteed
I check always the reviews from other people regarding third party sellers since some of them are fake
I have been ordering more on Amazon, because my things arrive on time and I love the free shipping. I have ordered frames, tools and more.
Always delivered on the guaranteed date, always free shipping. Always great. Being in canada it's hard to find good website to shop online in, amazon never fail to amaze me. Just wish we had product as cheap as they do in the USA
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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