Amazon CAReviews 629

I was expecting an item to be delivered under 2 day delivery shipping. First I get a notice telling me that my item has shipped & it will be delivered on Sunday Nov 1st (guaranteed 2 day delivery as per Amazon). On Nov 1st, I check the tracker & it doesn't say out for delivery! So I call Amazon & they tell me they have a 2 day grace period & they have until 8pm on Nov 3rd to deliver my parcel! WHAT HAPPENED TO THE 2 DAY DELIVERY GUARANTEE?
I TOLD THEM I WANT MY ORDER FOR FREE & THEY TELL ME THAT I CAN GET A $5.00 CREDIT! WHAT A JOKE THAT IS! SO THEN I HEAR FROM AMAZON THAT THEY ARE SORRY MY ORDER DIDN'T ARRIVE ON TIME & IF I DON'T GET IT BY 8PM ON NOV 3RD, I CAN CALL THEM ON NOV 4TH TO REQUEST A FULL REFUND! SO THEIR 2 DAY DELIVERY GUARANTEE IS BOGUS. I LIVE IN CITY OF TORONTO & THEY CAN'T GET A SIMPLE ORDER TO ME IN 2 DAYS? ITS NOT ROCKET SCIENCE AMAZON! I AM ON A 30 DAY TRIAL FOR AMAZON PRIME & I CERTAINLY WILL NOT BECOME A PAYING PRIME MEMBER IF THEY PROVIDE SUCH UNRELIABLE SERVICE & WANT $7.99 A MONTH PLUS HST FOR SUCH CRAPPY SERVICE!

I had only one bad order witch i got refunded for, customer service is threw the roof good also really easy to work with, quick as heck delivery... I appreciate your understanding and appreciate how understanding u guys are! Amazon is the best and thank you for your services

Amazon used to be great and then I moved to an area that they use intelcom to attempt to make deliveries within.
Now it is next to impossible to receive a package because over 50% of the time the driver does not show up and you just receive an email saying that a delivery attempt was made. When you call Amazon they simply repeat the lie and tell you that another delivery attempt will be made the next day but considering that they lied about the first attempted delivery it is difficult to say whether or not another delivery attempt will be made at all. I have canceled my prime membership with Amazon and now I will no longer make any future purchase through Amazon. I know that they do not care about my business so this really only hurts me but if enough people refuse to use a fraudulent service then maybe Amazon will wake up and stop using intelcom or make them actually deliver the the package. Hope this saves someone the frustration that I have gone through. Simply trying to have an online order fulfilled in 2020 should not be so difficult. All the other shippers drop packages off but intelcom doesn't, maybe stop using intelcom Amazon!

When I first signed up with Amazon, deals I could find where very reasonable. The last 2 years however I find after exchange and shipping costs the products on Amazon are 15 to 30% more. The independent sellers make a good profit pushing goods around on line. Amazons days are numbered now that most retailers sell on-line. Check with your Canadian retailers and Buy Canadian.
PS... I cant write a negative review on Amazon as it would get Deleted!

Although Amazon is more than happy to assist in purchases and usually refunds, it is very frustrating to invest time and money into a seller that is either not located in Canada or selling fake items. My most recent item, hair toner was actually used. That is simply disgusting. I wish Microsoft would create a company better than Amazon.

Amazon is the worst customer service company in the world in my experience. Amazon also does not match prices drop within few days of purchases.

Also, it is so hard to carry Breville Mini Smart Oven for a mile to a post office to return the oven because of damage and scratches. Plus Amazon charges 35 postage deduction. What a rubbish and unfair company Jeff Bezos is, billionaire of no ethics or sensitivities to seniors challenges.

Very hard to get in touch with Customer Service plus they transfer you around to no avail.

Just so you know if your credit card number is stolen through amazon and a new account is created in a different name and email address You as the credit card owner have no control over deleting that account or your credit card from it even though you can verify you are the sole owner and have no other accounts. Basically the thief is now in control of your credit card what a backwards system, they do not protect the owner whatsoever i had to cancel my credit card and wait the 8-10 days for a new one to come in. Completely ridiculous they allow this to happen. If i new the email address using my card i would cancel it myself ‍

I had a problem with a $100 gift card, I'm a prime and more than regular customer of Amazon.ca as I order at least 4/5 items a week... They never seemed to be able to help me, chat support is in India and they don't care the less, trying to finish the conversation and pass to the next... I went to escalation, it's email only and they wrote me only one time to have the proofs; I sent them and never heard back from them... basically meaning I have to sit on my $100 cash money... Disgusting and dishonnest practice...

They took extra money out of our account without our permission. They asked bank for permission to take the extra money and not us. No notice on what they were doing. I called and got the run around and got hang up on second call and how rude. Cancel our order and the first person I talk to said it would be 3 to 5 business days to get our money back and second person said 7 to 10 business days to get our money back. That's ridiculous! This make us not want to order from amazon.

Paid the extra for prime instead of the extra 30 bucks for shipping to get an item on the same delivery date. As a result it still has not showed up three days later, shouldve just paid the extra for the shipping.
The drivers dont even make an attempt at delivery half the time just mark it as attempted.
After all this ive also found out that this item is old ald no longer being produced. I found a newer model of the same item direct from source and its cheaper by almost a hundred bucks. With FREE shipping.
Do your research on every item and make sure you cant get it cheaper and or faster anywhere else first.

I recently order a kid bed for nephew. Amazon just to save money or for whatever reason used Canada Post for my delivery.
Yesterday I was checking my order status And showed that I have already received my order I noticed that security at front desk did not call me to notify me. Immediately I called the security desk to figure out what exactly happened asked them if they have got my package and the answer was no.
Canada post driver just dropped the card instead of the package. Apparently the package was heavy for them to deliver. Next thing I noticed that they want me to pick up the package my self.
Well at this point I was pissed off not because I haven't got my package just because they have lied to me. Well I decided to go and check the security cameras guess what driver walks in no package and drop the card that shows I missed the package in and out 1 min.
This is not the driver fault or Canada post. This is Amazon fault that uses unreliable Delivery method for their Prime Members. As soon as I find the alternative I'll be moving on and take my business somewhere else.
I build studios for living and I have many content creators as a close friends
I do create content my self in my free time
Believe me I can spread the words supper easy.
Peace.

I ordered a pack of 100 N95 masks that was supposed to be delivered by May 20 but it came on June 10, I wouldnt have had a problem if the package was just late, but aside from being 20 days late, it also came with only 10 masks out of the 100. It cost me about 23$. But I'm bothered because it could be only returned by May 30th, which would be impossible since the package arrived on June 10. And I wasn't able to contact amazon by phone, email, or customer service directly. I am very unsatisfied.

Ramon Ruiz.