Alpine Home AirReviews 192

To quote famed baseball announcer Harry Caray, "Holy Cow!" I feel like I hit a home run with Alpine Home Air.
With no air conditioning and my furnace approaching 20 years of service, I decided a mini split would be the perfect addition to our home, not only to provide cooling for what appears to be a warming world, but also to provide backup heat in case of furnace failure. There are many, many good companies in the business of selling mini split units, and most of the units being sold are pretty much the same, so I introduced the cost into the formula, and Alpine Home was the best deal I found. That said, I expected cut rate service but wasn't worried because I feel I am competent enough to handle any problems and placed an order with them. I am happy to report that everything from ordering to shipping to technical advice was miles and miles ahead of anything I ever expected. The team at Alpine Home Air are, in my experience, without peers. "Wow" nowhere near expresses the support I received. What a great team. I hope they are well compensated because this group is the best.

I installed the 12,000BTU Mini Split system in my granddaughter's new 526 square foot dog salon. The components arrived within a few days of ordering, and everything was included. I installed the unit completely myself, and everything went smoothly. I hired an HVAC professional to come out and check for leaks, vacuum, and charge the unit today. Everything went perfectly, and the unit is up and running. Thank you for a inexpensive solution to heat and cool this space.

My husband I lost our 1999 AC unit in August 2023, one week before the big heatwave hit our area. Joe found Alpine Air online on a Saturday afternoon. We called and spoke to a salesman, Sean. Sean set my husbands nerves at ease. From Sales, Shipping and Customer Support - Alpine Air has been top notch and we cannot recommend them enough. Very trustworthy and great products. Our AC unit seems perfect and we are really so thankful for the entire staff.

I purchased a mini split from Alpine in January. It was installed in March and worked great for a few months. Unfortunately, the mini split stopped working in June just as the summer heat started up. I had a an HVAC technician come out who diagnosed the problem as a broken evaporator coil in the system which caused a refrigerant leak and the unit to stop cooling. Alpine agreed to send me a new part, but replacing the evaporator coil will cost me over $800 for labor.

Alpine told me to eat the cost and they could do nothing about it because of their policy for parts only. I would encourage anyone considering anything from Alpine to consider other options. The evaporator coil on a system should never break within 3 months and Alpine simply won't help with any repairs. I was clear that labor was not covered when I purchased, but it is an awful feeling to pay more than the cost of the system to replace a part that was essentially brand new.

I rarely write reviews, but I can't believe how little Alpine cares about their consumer. Policy should not get in the way of making a wrong situation right. I will NEVER buy anything from Alpine again.

This is a great mini-split, simple DIY install, works great. I've installed and used other top brands and for the price you can't go wrong. Alpine Home Air has you covered with the best prices, fast and carefully packaged products. I was impressed with the care and time they took making sure the unit came undamaged. It's not an easy task with the radiator fins on the outside unit of a mini. But not a single ding. I will definitely come back, highly recommend.

Item received in most timely fashion. Item installed by local HVAC fellow who is most familiar with your product. And when activated, Aah, Heaven! We are absolutely enthralled with your product. It has been less than a month, to be sure, but we are so very happy with this purchase. (As an aside, your equipment has been installed in a 12' X 20' shed which we are morphing into a fully-equipped (power, water, toilet with outside shower, kitchen) refuge.)

Alpine home air goes above and beyond in every aspect from shipping speed to after sales support. They sale quality products and support. After more then 5 mini splits installed and no problems I can guarantee you will be satisfied