Alpine Home AirReviews 192

We have legitimate warranty claim and it's their policy for the customer to ship at customer's cost ($200) the broken part to the company before they will ship a new one to the customer, again at the customer's cost of another $300. That's $500 to just get the part that is supposed to be covered under warranty. No labor is covered either. So, the customer is completely out of pocket on the whole of the repair.

Alpine is a bad company to buy from. They have 22 BBB complaints with another from us to come. A stab in the side, the part is sitting in a warehouse nearby us, but our contractor is not allowed to pick it up. Shame on you Alpine Home!

Purchased single head mini split blue ridge, immediately the fan motor went out, replaced it with a new head unit, which they should have paid for the recharge, now leaks, have had other hvac repair companies out twice, so far, trying to locate it, all in less than a year, right outside warranty. DO NOT BUY Blue Ridge (relabeled) products from these Alpine Home Air. Spend a little more and have no headaches and wallet drain, suggest you purchase locally with a reputable firm with higher quality products that have better warranties.