AllstateReviews 276

Thanks Allstate for being the absolute worst. Not only is my husband's birthday ruined due to the news of you not paying for a claim YOUR insured did, now i am out of a van, which will in turn ruin my job and make it incredibly difficult to put food on the table for my kid. When calling to file a claim the representative was quick to say they couldn't help. Despite video evidence at the place the incident occurred, allstate has now let us know they are denying the claim and will only look into it if somehow the store will release the footage to us personally. (We all know how that goes), kind of a odd slogan for allstate to ask us if we're in good hands if they don't seem to care if we actually are in good hands. I worked for allstate and actually loved it, but to see the insured side of things is real eye opening. Glad that I have stuck by USAA as I know I'm covered. Thanks allstate for giving me that reassurance to not using you in the future nor referring others to you as well.

Allstate offers lower premiums and better coverage than my previous insurance company (Liberty Mutual), but their people just flat suck rocks. Both my local agent in Loganville Georgia and his office manager are incompetent. When I tried to sign up for the insurance, they put in a lot of wrong info, starting with my name. The one and only thing they got right was my Visa number. And that is EXACTLY the one and only thing they care about. Forget trying to get ahold of them - they work 9-5 M-F and don't even answer their phones then or respond to e-mails. The 1-800 number is useless - none of the reps can change anything. Allstate is absolutely a throwback to the bad old days. I gave them two stars for the low premium and zero for anything else.

UPDATE Allstate posted a response below asking me to e-mail them. That is a PRIME example of how lazy and careless they are. They have ALL of my contact information yet they are too lazy to reach out to me. They want ME to reach out to them, yet again! So if you needed any proof that what I have said is true, Allstate has conveniently provided it right here.

I have had 2 encounters with an Allstate customer hitting me and it being the other persons fault. Even the police reports said it was the other persons fault. But Allstate does their own BD investigation and always comes back and days we find it was not our customers fault therefore you get nothing. Now I have insurance and I can get the car fixed again but this is just plain BS. They do not pay out claims. The car is damaged and because of the damage water is getting in now and they will not even look at the car. They made a dedication based on their customers testimony and did not even look at my car or ask me any questions.

Yesterday my mother (65) had a flat tire (w/no spare new cars) in Los Angeles, California; Due to her job, she needed a vehicle, so we swapped cars. I waited for 3 hours for a tow. I was not upset, and the car was taking to my apt since shops were closed at the hour they arrived. Today I called to have the vehicle now towed to a shop. The wait was 96mins when I called 115mins; your REP stated that the tow company canceled. I spoke to the rep and told him I'm upset, and what bothers me, even more, is that my mom would have had to deal with this; the closest tow is 120 mins away. So now Allstate has made me wait 8 hours for a two in two days. I asked to speak with the Supervisor (Axel Castro) and asked for some sort of compensation for the inconvenience voucher 10/15% off etc. He stated that you guy don't own the tow company's and their human Allstate calls the company, and the service ends them. I thought it was roadside Assistance, and how in the second largest city number one with cars, the wait is so long? He said we use 40 service providers I asked if he could follow up to ensure there was not a closer truck and that all companies we're called. He stated his agent took care of it. I asked again, so you don't feel the need to follow up to check he said no. I want to know Where is the accountability for a customer if your agents think they are only in the service of Connecting customer to provider it makes sense why I don't feel like I received roadside assistance it should be a roadside connection. Furthermore, if your wait is hours in Los Angeles with 40, when do you as a company, decide to expand the providers? Ref *******

May 25,2020 we were hit by an EF1 Tornado and to date we have NOT been paid one penny for our damages. ALLSTATE plays the Confused, Lost, Slow play, Let me take this to my manager Game until they can wear you out. DO Not think you are different and that ALLSTATE will treat you better or even fairly. If you are an ALLSTATE Customer, Get away from them ASAP, Signed; Sleeping on my Couch since the Tornado PS: I had to select 1 star or I could not Post. Should be a Negative Star selection option!

I had my worst experience with Allstate insurance company. Mostly because of Evita Reynaga their agent or not sure who is she. My car's accident happened on 16th of May 2020 and from that time till July 31 I was negotiating with them all that period. The accident happen at the parking lot of Ross store and cameras fixed it, everything was very evident I saw video of impact, it was 100% another sides fault, but evita said that they cannot get the video footage, After long negotiations she accepted that accident's fault is lying mostly on their customer, in video is very clear that at the time of impact my car wasn't moving, but anyway she agreed on 65% of estimate (which was their company's estimate and very low, almost half amount of real expenses). But she wasn't hurrying to send my check. 2- 3 weeks ago I called to corporate office and found a person named Diana who transferred 65% to our account. Thanks to her. I don't know if it's company's policy to play on time or customer's health, or just evita's personal approach to us. This is the last company I will ever recommend to anyone.

My home have water damage come from a busted pipe Allstate never covered it they actually sent a adjuster Allstate is a scam there's only out to get your money they will not pay your damages for homeowners insurance or car insurance my wife is never and I mean never pick allState what you're looking at is my crawl space and it was filled with water and after time it started making my foundation wave I called Allstate and see if I was covered they told me oh no you're not covered and it was covered because it was a busted pipe

Called to have someone come take a look at my roof after a tornado. Allstate said it needed small repairs. I had three roofing companies state it needed replaced. Allstate wanted to give 600.00 for repairs. I denied the claim and stated I would take care of it on my own. I didn't want my policy rates to increase. The gentlemen stated he would close the claim. My neighbor had State Farm by the way and got a new roof. I called to get a quote from State Farm and was told they could not quote me for 3 years due to a recent claim showing I was paid out 600.00. I then called Allstate to find out why this was showing on my record and they said because a call was made. I advised that I was not paid 600.00. They advised me to file a dispute with Lexus Nexus. This is ridiculous! Allstate does not care about their customers and their customer service teams are not pleasant to deal with. I will be switching as soon as I get this sorted out. Very disappointed with Allstate. They should take pride in their slogan and mean what they say.

85% of our neighborhood has had their roofs replaced due to storm damage the past few years. We have not because we are one of the only houses to use Allstate as their insurance company. They are truly a horrible company to deal with and I will write as many negative review I possibly can. The roof could blow off entirely and they would find an excuse not to replace it. Our agent is also a hot mess. Never returns phone calls or emails. Grayslake IL, go with a company that values your business like USAA or State Farm.

I was rear-ended about a month ago
The driver was insured with Allstate.
After 1 month that my car has not been fixed because they say we have to talk to the driver
Now they tell me the other driver said that you hit his car with the back of your vehicle and that is not true
The driver who hit me from the back agreed and gave me all his information
Now they say go to your own insurance and get the damage fixed
This is not right
Never had experience like that

I have insurance with state farm. On may 23 I got a letter from them saying my policy was canceled. I then brought insurance from allstate. 600 for 6 months for just liability. I paid allstate in may June and July over 300 dollars. I found out recently that my policy wasn't cancelled by statefarm after all. I then cancelled my policy with Allstate. They say they will send me a refund check of 179 instead of paying all my money back since in fact thier policy was in fact void since I was covered by statefarm

After paying my insurance premiums for 18 years, I submitted my first claim on April 10th, 2020 for wind damage to my siding.
Two months later I was granted $1,151.54. Allstate never sent anyone to my house to estimate the damages. Based on photos that I provided for them, I was told to change the back side of my house with a siding that was only 70% match and use the material from the back side to fix the right side of my house. And do all this with only $1,151.
I created a website (allstatesucks.org) to vent out my frustration and help others make wise decisions by reading all submitted reviews on my site.

I was hit head on in my Mercedes wagon by an insured Allstate driver. I was not hurt but my car was totaled. Right out of the gate I gave a statement, the other driver gave a statement and I have her on video admitting fault. Allstate did everything they could to not pay out diminished value, the full length of the rental car and delay the claim. For every five calls I made maybe I would get one return call. I went to the supervisor of my handler and no return calls. So the apple does not fall far from the tree. I had zero claims for injuries so you would think they would want to help me. Finally I turned it over to my insurance company to handle the claim. I have Hanover and they are simply fantastic. Nice to chat with on the phone and respond even when they do not have an answer. Finally when Allstate was paying my rental car they wanted to not pay for four days! So had I not had another car to use for some of that time I would have had to pay out of pocket. So that makes zero sense. I am minding my own business driving the speed limit I get my car totaled and Allstate does not want to pay the full term of the rental car. Why should this have cost my anything? If you get hit by an Allstate insured driver hire a lawyer. I had wasted what I figure is over twenty hours of phone time and email time dealing with Victor and his supervisor Beverly. They think it is ok for me to have out of pocket not reimbursed expenses for an accident not caused by me. Yet zero medical claim which I could have pursued legally but it was not the moral thing to do. Sadly it is companies like Allstate that have caused the need for legal profession Ambulance Chasers!

Had insurance with them for years
Switched because daughter moved away and needed something different for her
They kept billing us after we call many times cancelling
Switching bank accounts and they tried to bill AgAIN. Didn't get it so they attempted to collect sent them copies of deck sheet for new company several times
Now they turned it over to collections-called both collections and Allstate
They still refuse to Mark that it was cancelled and wasn't due
Stuck paying the collection agency! Pissed
Never never never use this company!

I left my long-term insurance company for Allstate. Big mistake! They're great at making sure you pay your bill however, when it comes to filing a homeowners claim it is a nightmare. They sent out a third-party adjuster because they don't have adjusters in Washington state. They didn't like what the third-party adjuster that they sent out had to say because he indicated my roof had wind damage in multiple areas. It took over a month while my roof was leaking for them to finally agree to cover my roof which had lifted shingles and shingles that have been blown off from wind storms. My contractor noticed that there were more OSB boards that had damage from the wind which would end up rotting away in time.
We sent multiple pictures of these additional boards with damage. Allstate wanted him to put a new roof over bad OSB boards. We then sent Allstate another invoice including these boards and they are refusing to pay. This to me is unacceptable! Why would you want to put a new roof on bad boards that are going to be rotting, causing mold, and other issues? Stay away from Allstate insurance they're only interested in finding ways around not to pay any type of claim.