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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I paid extra for swift delivery. It was still very slow, took far longer than promised. Highly misleading!
When books have free shipping, I'd like that to be reflected as you are checking out rather than at the very final step only.
Of my order most was 100%. One book did make it within its delivery window but took around 15 days so I was getting a little worried I would need to follow up
It's always super easy to buy books from you. Shipping can vary, depending on where it's coming from but overall it's always a good experience.
Alibris emailed that bookstore had shipped item when in fact that was when the label was printed. Took the store 5 days before book left there warehouse. Took 9 days to ship a book about 60mi.
I have ordered quite a few books from Alibris and I have never been disappointed. They are usually in great condition and many time like new. I am always pleased.
Asked about the condition of a book and received a prompt (and honest) response including photos.
In the past, I had some issues with undelivered books. Now, the tracking was working perfectly, I could monitor the status of my book, and it arrived on time. I'm quite happy about this improvement, thank you!
Shipping process was terrible. There was no way for me to track the package without an appropriate tracking number, which dod come weeks later. The original delivery date was way off, not even close. Condition of disc is questionable. Caes was cracked on the bottom, with scotch tape to cover the roughness. However, the disc's appear to have never been used or very minimal use. I think " like new" would have been more appropriate. Overall, I'm happy with my purchase. And grateful to have received this hard to find item.
I asked support how the book would be shipped, and got back a generic email about shipping in general, which didn't help. I asked again for more clarification, but didn't hear, so ultimately had to choose a totally different and way more inconvenient shipping address. (USPS won't deliver to our street address, and FedEx/UPS won't deliver to our PO Box, so I need to know which carrier will be used so I can give you the proper shipping address.)
I was looking for a rare book and was able to find it on Alibris where I couldn't find it on other sites. One other site did have it but it was $15 more. Great selection of books and great prices!
Always a wonderful experience! Search engine does an admirable job with plenty of price options. Always my go-to when hunting for rare books!
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The item I received was exactly what I hoped for. I am a very satisfied customer. Keep up the good work. I wish I could give you all way more than five stars.
Temper your expectations, but is is the best way to get the information your looking for at a price you can afford. Furthermore, Amazon won't let you own the Kindle books you "bought", so just buy the genuine article at a better price.
Was about to leave a higher rating until I couldn't submit without allowing my name on comments to be publicized
Never thought I would find this book! Thank you very much, it is a wonderful find!
The entire process cannot be made any easier. Additionally, I didn't need to drive to my local bookstore to make this purchase.
Super easy! Found the book I was looking for, was able to order two copies at a lower price than on Amazon. Could view multiple sources (used, new, paperback, hardcover). I needed two copies of the same book and was able to find them from a single seller at a lower price than on Amazon.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

