Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,389
shipping
12,379
quality
12,373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Smooth transaction
March 23, 2026

Smooth transaction. Easily found what I was looking for. Good experience.

Date of experience: March 13, 2026
Georgia
2 reviews
1 helpful vote
Follow Stephen R.
Unfollow Stephen R.
Share Review
Report Review

When I try to see if a book is also available in hardback or signed by the author, the website forces me to reverse in order to return to the main listing. Wasted time accrues.

Date of experience: March 13, 2026

Best of Booksellers!
September 26, 2025
Previous review

Alibris has found me books long out of print, author-signed books, photographic folios, and scientific research advances in genetics. Alibris has ALWAYS been pleasant and effective as a website experience and reliable deliverer of my favorites.

Date of experience: September 16, 2025
1 review
0 helpful votes
Follow Gail C.
Unfollow Gail C.
Share Review
Report Review

I had looked everywhere for this book without success. But when I found Alibris, I searched the site and found the book I wanted immediately and at a great price! It shipped quickly and arrived in very good condition.

What a great experience! I'll definitely be back!

Date of experience: March 13, 2026
1 review
0 helpful votes
Follow Aaron O.
Unfollow Aaron O.
Share Review
Report Review

Na
March 23, 2026

I looked up a book I wanted and then I bought it. User interface is easy. I recommend an advanced search option. In an ideal world you could look at the table of contents of books.

Date of experience: March 12, 2026
District of Columbia
1 review
0 helpful votes
Follow Ted A.
Unfollow Ted A.
Share Review
Report Review

I had found books that I was happy with and had them in my cart. My password didn't work and I had to reset it. Once I did that, my cart was cleared and the inexpensive books I had found were no longer available, so I had to find more expensive versions. It's possible they were sold in the interim, but I think that more likely they were assigned to my no-longer-accessible when-I-wasn't-yet-logged-in cart and will sit there until it times out. Clearing my cart and then having the things in my cart be inaccessible is a pretty frustrating way to treat a customer.

Also, forcing me to allow my feedback to be published on public websites is very off-putting. I would far rather address this problem privately with you and let you improve your process. It was 2 stars until your feedback box refused to let me submit feedback without making it public.

Date of experience: March 12, 2026
New York
1 review
0 helpful votes
Follow Christine J.
Unfollow Christine J.
Share Review
Report Review

Love alibris
March 23, 2026
Updated review

Love alibris. We have never had a problem. Easy ordering! Great service.

Date of experience: March 12, 2026

I love alibris for my book club orders as well as just...
March 20, 2026
Previous review

I love alibris for my book club orders as well as just reading books.

Date of experience: March 10, 2026
1 review
0 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Share Review
Report Review

I ordered one book from Alibris. All is fine with Alibris but the US Postal Service sent the book around several states (even past my town!) for three weeks before delivering it! The book went past my town to western North Dakota then back past my town east to Wisconsin before going to northern North Dakota for a brief time. Finally reached my mailbox! Thank goodness for a tracking number that proved the order existed! None of that is in Alibris's control. The package was clearly labeled and addressed properly. Shame on the US Postal "Service"!

Date of experience: March 12, 2026
Canada
1 review
0 helpful votes
Follow Rikaharduz D.
Unfollow Rikaharduz D.
Share Review
Report Review

All Praises and Revelation 20:12 2 Corinthians 5:10 fast no nonsense transaction for deep scripture research into the 12 Tribes of Israel Birthright Heritage Covenant Judgement and Eternal Life Gateway

Date of experience: March 12, 2026
Washington
1 review
0 helpful votes
Follow Max A.
Unfollow Max A.
Share Review
Report Review

I'm astounded that the shipping costs are frequently more than the item.

Date of experience: March 12, 2026
1 review
0 helpful votes
Follow Tim F.
Unfollow Tim F.
Share Review
Report Review

I was seeking a specific play script for an audition. Alibris had the best price. The play was delivered quickly and in good condition.

Date of experience: March 12, 2026
1 review
0 helpful votes
Follow Alan C.
Unfollow Alan C.
Share Review
Report Review

Fast service and delivery of requested materials. What more do you want from a online bookstore!

Date of experience: March 12, 2026
Virginia
1 review
0 helpful votes
Follow Zillah L.
Unfollow Zillah L.
Share Review
Report Review

I wish there was a simpler way to search books in my wish list from one seller instead of across the full range. Shipping fees make me conscious about climate impact. That said, I love this site, love the discoveries embedded.

Date of experience: March 12, 2026
Texas
1 review
0 helpful votes
Follow Tacarra H.
Unfollow Tacarra H.
Share Review
Report Review

My shopping experience was very quick and easy. Alibris has the best price for the book I was looking for. Literally $80+ cheaper than another company!

Date of experience: March 12, 2026
New York
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Share Review
Report Review

Always love Alibris!
March 22, 2026

Always love Alibris! It's my go-to.
My only complaint: You MUST insist that your sellers disclose whether hardcover books have a dust jacket included or not - ALWAYS. No excuses." Most sellers do not disclose this. So, I write them, and I get replies like, "I don't know."
And I think, "This is a $200 book. $#*!, go look!"
That carelessness is unacceptable to us serious collectors, and the only marr on Alibris, and everyone talks about it. Thanks.

Date of experience: March 11, 2026
Colorado
1 review
0 helpful votes
Follow Marcia S.
Unfollow Marcia S.
Share Review
Report Review

The instructions for ordering are not clear and responsive. Only click once? I had to click a few times before I received an acknowledgement of my order.

Date of experience: March 11, 2026
Florida
1 review
0 helpful votes
Follow Diana G.
Unfollow Diana G.
Share Review
Report Review

Amazing love your books, keep the coupons but for lower amounts

Date of experience: March 11, 2026
Maryland
1 review
0 helpful votes
Follow Scott H.
Unfollow Scott H.
Share Review
Report Review

Always an easy and great experience shopping at Alibris! The selection and choices can't be beat!

Date of experience: March 11, 2026
Washington
1 review
0 helpful votes
Follow Thomas U.
Unfollow Thomas U.
Share Review
Report Review

Easy to use
March 21, 2026
Updated review

Easy to use. Found what I was hoping to find. I prefer to keep this short.

Date of experience: March 11, 2026

Great service
January 7, 2026
Previous review

Easy to order, reasonable price, prompt shipment.

Date of experience: December 28, 2025
California
1 review
0 helpful votes
Follow Linda V.
Unfollow Linda V.
Share Review
Report Review

It was great but I initially let the charge go through and then noticed my credit card number was an old one. So I reordered the book with my new card number. So now it appears that both orders went through. Any chance order #******* can be cancelled?

Date of experience: March 11, 2026

Alibris has always been my go to, to purchase hard...
April 28, 2025
Previous review

Alibris has always been my go to, to purchase hard to find books!

Date of experience: April 17, 2025
Massachusetts
1 review
0 helpful votes
Follow Eugene H.
Unfollow Eugene H.
Share Review
Report Review

Many topics and current selections not only academic but popular and practical books and resources as well

Date of experience: March 11, 2026