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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Always love Alibris! It's my go-to.
My only complaint: You MUST insist that your sellers disclose whether hardcover books have a dust jacket included or not - ALWAYS. No excuses." Most sellers do not disclose this. So, I write them, and I get replies like, "I don't know."
And I think, "This is a $200 book. $#*!, go look!"
That carelessness is unacceptable to us serious collectors, and the only marr on Alibris, and everyone talks about it. Thanks.
Amazing love your books, keep the coupons but for lower amounts
Always an easy and great experience shopping at Alibris! The selection and choices can't be beat!
Easy to use. Found what I was hoping to find. I prefer to keep this short.
It was great but I initially let the charge go through and then noticed my credit card number was an old one. So I reordered the book with my new card number. So now it appears that both orders went through. Any chance order #******* can be cancelled?
Alibris has always been my go to, to purchase hard to find books!
Many topics and current selections not only academic but popular and practical books and resources as well
I found the book I wanted. Ordering it was simple. Thank you.
Great prices and selection! Can't find better prices and selection! Love to shop Alibris!
Found exactly what I wanted at a great price--in a second. Its always a pleasure to use your site
Wonderful site and a pleasure to search, always find what I'm looking for
It was easy to get this ordered! I have been looking for all of these books as my mother was the Editor. She recently passed away and I found your site. I am so happy!
Book received later than originally stated by buyer but Alibris was able to move things along to my receiving the book I ordered
I dislike surveys. Since I am ordering again, as I have in the past, obviously I liked the experience
Love Alibris. Best prices and selections AND COUPONS! I usually shop here first and last because it verifies that I'm getting the best prices.
I love Alibris. Before I purchase a book from any other site - I check Alibris because their prices are the best.
I find the Alibris site to be easily navigable and well-organized. This stays in my memory when I decide I want a book, and I check here first. I always find what I'm looking for.
It was really easy! It was nice to have the option to shop as a guest and even nicer to be offered the easy creation of an account after the transaction.
I would like the current books that are available in my cart to show up at the TOP OF MY LIST instead of at the bottom of my cart.
Would you consider changing that?
It seems like the checkout process is easier with PayPal.
It was always difficult before, thanks!
My one qualm is not knowing how much shipping was going to be.
I ordered my book for much less than order prices I found and the book was in great condition. The delivery time was fast too.
I had the ISBN and the book came up right away. I purchased with no issues, now I'm just waiting for the book.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

