Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I appreciate the thoughtful reviews of the condition of the books. Some sellers however merely repeat for most books so that the reviews are suspect, and they also tout their business with no real review.
I love the Alibris site -- tons of books, excellent choices, filled with welcome surprises, never disappointing, AND they are independent, not beholden to a brusing behemoth of business.
Easy to find intended titles; description of books is thorough
I love your site! I always find what I'm looking for. This site is my first go to for locating old books.
The prices were lower when comparing to other used book sites! However it took longer than I anticipated for my other to ship. Contacting a live customer service rep was impossible. After several emails over a few days I received a response. Soon after my items shipped.
The prices were lower when comparing to other used book sites!
Great selection and very easy to purchase. Customer service is very supportive.
There are lots of books to choose from, clear information, quick checkout.
Smooth process! Items searched were listed with good info, eg. Price, condition, seller; and order+ checkout was easy. Thank you.
Super easy to find what I was looking for! Made me feel good 😊 product was very well packed and arrived on time!
Easy to find what I needed. Will order again in the near future.
Good! Just waiting on the book now. I think the person I am purchasing this book for is really going to love it. I kept looking online trying to find this book and most companies charged way too much. I found your company to be one I could buy the book way cheaper.
I always check to see if Alibris has the book or books I'm looking for, and happy when I do. On Alibris I find fair prices, and an extensive selection of used books. I of course appreciate the brief description and book condition rating, as well as front cover picture.
Hi, it was very easy, very smooth and very clear. It was very easy creating an account. I would definitely like to shop here again. Thanks, mary
Easy to find and order my book. Ordering and paying was quite easy
I don't have time to leave a review, but I got the item and I want this to quit showing up in my inbox.
Great prices on hard to find items. I've looked for these books for a long time at a price I could afford.
Website was easy to use but shipping cost should be much less with multiple books with the same seller, rather than paying for shipping for each book.
I often find books on Alibris that I cannot find on other sites.
Several options for the book I wanted with details made clear and easy to look through them.
Easy to find what I wanted - liked the additional info provided on condition of book
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

