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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,498
shipping
12,488
quality
12,482
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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First time user and not the last time either. You people are great. Thank you

Date of experience: December 19, 2024
California
1 review
0 helpful votes
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Love this site!
December 29, 2024

Love this site! I've purchased from here in the past and always been satisfied!

Date of experience: December 19, 2024
Pennsylvania
2 reviews
0 helpful votes
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Book in good condition
December 29, 2024

Found book very quickly. Search was easy. Discount prices so convenient

Date of experience: January 13, 2025
New Mexico
2 reviews
5 helpful votes
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Shopping with Alibris was a breeze!
December 29, 2024

Shopping with Alibris was a breeze! I needed a textbook for a class I am attending in January (hopefully it gets here before then).

Date of experience: December 19, 2024
California
1 review
0 helpful votes
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I like the personalized touch of this website. They were the only place that had the item I was looking for.

Date of experience: December 19, 2024
Texas
1 review
0 helpful votes
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Good site
December 29, 2024

Great experience and just what I was looking for in a product

Date of experience: December 19, 2024
Oklahoma
1 review
0 helpful votes
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Site is easy to use and friendly; I have ordered from alibris in the past, several times

Date of experience: December 19, 2024
North Carolina
2 reviews
0 helpful votes
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Alibris is my go-to for all kinds of books, especially low-cost bargains. Hasn't failed me yet.

Date of experience: December 19, 2024
Illinois
1 review
0 helpful votes
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Great search engine
December 29, 2024

Great search engine. Was able to find the titles I was looking for.

Date of experience: December 19, 2024
Indiana
1 review
0 helpful votes
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Shopping made easy
December 29, 2024

Shopping made easy. Price and shipping made this my choice web site

Date of experience: December 19, 2024
Kansas
2 reviews
0 helpful votes
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Easy and navigable web site
It is easy to compare shipping and variable prices on books
It describes the book well, such as illustrations included etc

Date of experience: December 19, 2024
Canada
1 review
0 helpful votes
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It would be nice to be able to apply more filters to search for optimal products

Date of experience: December 19, 2024
New Jersey
1 review
0 helpful votes
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Good prompt dependable service
December 29, 2024

Conscientious, dependable, reliable, Alibris seems to intuitively know the types of books I like

Date of experience: December 19, 2024
New Mexico
1 review
0 helpful votes
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Wish there were more options for shipping speed, and the discount for opting into text messgaes is a little bate and switchish…

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2024
Florida
1 review
0 helpful votes
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Fairly easy, but adds yet another password to my multitude of passwords.

Date of experience: December 19, 2024
Texas
1 review
0 helpful votes
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Best deals ever, although I wish the shipping was not so expensive!

Date of experience: December 19, 2024
New Jersey
1 review
0 helpful votes
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Easy quick and affordable, easy to use and prices are good, love shopping for books

Date of experience: December 19, 2024
Georgia
1 review
0 helpful votes
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Quick and easy
December 29, 2024

Quick and easy. Best price for my book. It was an easy process

Date of experience: December 19, 2024
Wisconsin
1 review
0 helpful votes
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It was a gift they liked it
December 29, 2024

I have ordered from alibris before have always been happy with there products but they keep sending me email surveys that I fill one out and then they send another one about the same delivery

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2024
Vermont
1 review
0 helpful votes
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I love not buying books from Amazon!
December 29, 2024

I always find what I want, usually at less than I would pay elsewhere. And if it's used, all the better!

Date of experience: December 19, 2024