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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,551
shipping
12,541
quality
12,535
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great seller!
January 1, 2025

Everything as expected. Smooth transaction. Would purchase from seller again.

Date of experience: December 21, 2024
Indiana
1 review
0 helpful votes
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Amaze-balls
January 1, 2025
Updated review

Great service, amazing price good timing! I will always be using Alibris!

Date of experience: December 21, 2024

Awesome sauce
May 29, 2024
Previous review

I ordered. It came. It was awesome! I will surely use Alibris again in the future.

Date of experience: May 19, 2024
New York
1 review
0 helpful votes
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Easy search
January 1, 2025

Easy search. Quick process. Clear navigation. Here's to books and the freedom to read! Onward!

Date of experience: December 21, 2024
Wisconsin
1 review
0 helpful votes
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I find my books. I order them. They are very reasonable and are usually used and arrive in good condition.
I've told many friends about Alibris.

Date of experience: December 21, 2024
Illinois
1 review
0 helpful votes
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Interesting
January 1, 2025

I recieved my book in a timely fasion. It was a good price. The thing bad is this annoying servey which they keep sending you until you fill it out. You must fill it out completely. No one word answers.

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Good prices
January 1, 2025

Good prices. Good selection. I've ordered from Alibris in the past as well.

Date of experience: December 21, 2024
Kansas
1 review
0 helpful votes
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Easy ordering process
January 1, 2025
Updated review

Easy ordering process. Great selection. Reliable company. Have been a satisfied customer for 25 or so years.

Date of experience: December 21, 2024

Great inventory
July 1, 2024
Previous review

Great inventory. Good prices. Reliable shipping. Long time customer.

Date of experience: June 20, 2024
Washington
1 review
0 helpful votes
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Great value!
January 1, 2025

I received my book on time, at a very nice price, and in better condition that described. Thanks!

Date of experience: November 17, 2024
Alaska
1 review
0 helpful votes
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Great place to find old books
January 1, 2025
Updated review

I was able to find all the books I was looking for on one place.

Date of experience: December 21, 2024

This is a great place to buy new and used books
July 30, 2024
Previous review

This is a great place to buy new and used books. I love shopping here.

Date of experience: July 20, 2024
California
1 review
0 helpful votes
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Easy to use.
January 1, 2025

Alibris is easy to navigate, find what you are looking for, prices are generally reasonable, and items are received in a reasonable time.

Date of experience: December 21, 2024
Nevada
1 review
0 helpful votes
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Great place to shop for books.
January 1, 2025
Updated review

I found the title I was looking for very quickly and without any problems.

Date of experience: December 21, 2024

I always find the book I am looking for on Alibris.com...
September 27, 2024
Previous review

I always find the book I am looking for on Alibris.com:)
Thanks again.

Date of experience: September 17, 2024
Georgia
1 review
0 helpful votes
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Easier ording
January 1, 2025
Updated review

Received book in good time it was as it was described. I've ordered several from you and haven't been disappointed. TY

Date of experience: December 21, 2024

I always like the ease of ordering
January 27, 2024
Previous review

I always like the ease of ordering. It's the best.

Date of experience: January 27, 2024
New York
1 review
0 helpful votes
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Reasonable pricing and good selection of books. Have ordered from them before.

Date of experience: December 21, 2024
Canada
1 review
0 helpful votes
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Frightening postal rates to Canada
January 1, 2025

Frightening postal rates to Canada. Wish there was a better option.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2024
North Carolina
1 review
0 helpful votes
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Always a pleasure
December 31, 2024

I mostly get books from the library, but sometimes I want to own a copy of a particular book. Used books read just as well as new at a fraction of the cost

Date of experience: December 21, 2024
Kansas
1 review
0 helpful votes
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Alibris is a great company quality merchandise at great prices

Date of experience: December 21, 2024
Washington
1 review
0 helpful votes
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It was easy to find what I was looking for and I appreciate the money saving option during check out. By selecting all items come from the same place i was able to save on shipping costs. That's always a bonus when u live in Alaska.

Date of experience: December 21, 2024
Rhode Island
1 review
0 helpful votes
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Great for collectors and book lovers
December 31, 2024

Thanks for offering free shipping for bulk orders! I love being able to find cool editions and rare books, especially ones that are not available in my library system.

Date of experience: December 21, 2024
New York
1 review
0 helpful votes
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Great book supplier
December 31, 2024
Updated review

Great selection of books, even the ones I don't expect to find. Website easy to navigate. Easy to purchase, ships quickly, arrives on time.

Date of experience: January 11, 2025

Great service, great selection
December 14, 2024
Previous review

Great quality copy for the best price out there. Arrived quickly.

Date of experience: December 3, 2024
Nevada
1 review
0 helpful votes
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Easy to navigate
December 31, 2024

Easy to navigate.
Had the book I wanted and many other which I might buy in the future.

Date of experience: December 21, 2024