Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Has excellent online service and ease of checkout procedure
Easy to find the book I wanted at a reasonable price. Smooth checkout process.
I've been searching for this version of Kiki's delivery service for ages. I am so thankful for the care in packaging and notifications so it didn't have to stay sitting in my mailbox too long even so close to the holiday.
Found the DVDs I was looking for to complete my collection of the Scrubs DVDs. Customer Service team was very helpful when there was a mixup of where one of the DVDs was shipped.
Thanks for the added savings! Prices are great. No problems with delivery.
Very happy with the book and its condition would order more books in the future
I have been using this for several
Years - always a good experience -
website is easy to use
I really appreciated the fast service on the book everything went seamless
Use Alibris frequently to share new books and resurrect old favorites.
Alibris is my go-to provider of used hardback (and trade paperback) literature.
I was glad to get this order because a prevous order is still missing. I did get a refund for the previous order which was very nice.
Very easy to and a use good price. Check out was easy and no glitches.
The books arrived as described within a reasonable time from the various booksellers. No complaints.
I ordered several books for Christmas and they all arrived in a timely fashion. I was able to wrap and give them away on time for my family Xmas celebration. All were in good condition, no major issues.
Ordered 2 books, got them in a timely manner. Books in good condition. Prices were reasonable.
Easy, quick and was able to find more than I searched for. A pleasure!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

