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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,597
shipping
12,587
quality
12,581
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Was not notified upon delivery.
January 28, 2025

Package left exposed to rain.as didn't fit box. I was not notified it had been delivered.

Date of experience: January 20, 2025
Texas
1 review
0 helpful votes
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I got a lottle hearth attack because it didn't show the free shipping until the Paypal charge

Date of experience: January 17, 2025
Missouri
1 review
0 helpful votes
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I love that I found this site, the only thing I had a bit of trouble with was the coupon & free shipping deals that popped up. I love a good deal but had to go back and forth switching books and codes to qualify and see what qualified for shipping etc. etc. Then when I checked out the price lowered more which I greatly appreciate, however, had I had a regular 10%-15% blanket coupon I probably would have added more books from my wishlist. I'm sure the discount I got was about that but crunching numbers in my head makes the shopping experience more stressful. I am grateful and appreciative. I don't leave many reviews, but I really do appreciate this site and am truly glad I found it. Thank you.

Date of experience: January 17, 2025
Virginia
1 review
0 helpful votes
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Still my favorite place to look for important books that I can afford from honest, conscientious vendors.

Date of experience: January 17, 2025
California
1 review
0 helpful votes
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Wanted to buy a copy of The Making of Biblical Womanhood for a friend for Christmas. Was worried it wouldn't arrive in time for the holiday, but it did! Had days to spare too. Price was far better than anything Amazon has to offer, and the copy was in great condition. Will likely be coming to this site again for future gifts of this sort. :)

Date of experience: December 18, 2024
Virginia
1 review
1 helpful vote
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Easy to find the books I'm looking for
January 28, 2025
Updated review

Easy to find the books I'm looking for. The selection is huge.

Date of experience: January 17, 2025

Great prices, Quick shipping
December 16, 2024
Previous review

When Alibris has your titles and you can get free shipping, it is hard to beat their prices.

Date of experience: December 6, 2024
Massachusetts
1 review
0 helpful votes
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Several copies or the book I wanted were available and the ordering process was simple and fast.

Date of experience: January 17, 2025
New York
1 review
0 helpful votes
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Great selection of books
January 27, 2025

Great selection of books. Found all the books i was looking for

Date of experience: January 17, 2025
Texas
1 review
0 helpful votes
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I found exactly what I was looking for. The navigational process was simple and quick.

Date of experience: January 17, 2025
Ohio
1 review
0 helpful votes
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Completely happy!
January 27, 2025
Updated review

Easy, economical and fast! Just about every title I have searched for was available!

Date of experience: February 7, 2025

Easily found, quick and easy to order
April 8, 2024
Previous review

Easily found, quick and easy to order

Date of experience: March 29, 2024
Indiana
1 review
0 helpful votes
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Great service!
January 27, 2025

I always look at Alibris and recommend it to anyone who askes for a great place to shop. Have always been satisfied here.

Date of experience: January 17, 2025
New Hampshire
1 review
0 helpful votes
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Earlier in the day, I entered my email address to get a $5 coupon

That never showed up, so I checked on line under your online address and it showed $5 off of $45 purchase. My purchase was $61 and he only gave me $2 off for the coupon code of January.

I've done business with you over the years off and on and have always been happy with your service and the books I received

I am not happy about being offered things that don't come to pass

Thank you

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2025
California
1 review
0 helpful votes
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Your web site is very easy to use
January 27, 2025

Your web site is very easy to use. I'm hoping shipping is also.

Date of experience: January 17, 2025
Arizona
1 review
0 helpful votes
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I ordered a set of books, "A Modern Herbal," but volume 2 of 2 was cancelled, but another was replaced into my inbox. The price was maybe a few cents difference, at most. It should have been replaced in my order so I didn't have to reorder and pay shipping again. I hope the shipping and amount I paid will be corrected on my order. Regardless, it was dirty.

Date of experience: January 17, 2025
Alabama
1 review
0 helpful votes
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Always can depend on Alibris to find a book I'm looking for! Excellent source!

Date of experience: January 17, 2025
Oregon
1 review
0 helpful votes
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Slow delivery
January 27, 2025

The book World Without End is great and just as described. It said it shipped on Dec. 19 but did not ship until Jan. Got here Jan. 15.

Date of experience: January 17, 2025
California
1 review
0 helpful votes
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I appreciate being able to find often obscure books at reasonable prices.

Date of experience: January 17, 2025
California
1 review
0 helpful votes
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This is a reorder because my original order was cancelled by Alibris.

Date of experience: January 17, 2025
Arizona
1 review
0 helpful votes
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I love being able to choose the condition of the book...
January 27, 2025
Updated review

I love being able to choose the condition of the book I'm looking for.

Date of experience: January 17, 2025

Every time I want to buy a book I first to to Alibris
November 15, 2024
Previous review

Every time I want to buy a book I first to to Alibris. I've never been disappointed.

Date of experience: November 4, 2024
North Carolina
1 review
0 helpful votes
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Great Quality & Service
January 27, 2025

The book I ordered was in excellent condition! The delivery was super fast!

Date of experience: January 17, 2025