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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,495
shipping
12,485
quality
12,479
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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The program would not accept the touch of my finger to move forward to the next step.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
Massachusetts
1 review
0 helpful votes
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Simple and straight forward
January 26, 2025

Simple and straight forward. Never a problem with alibris or any of their vendors.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Great customer service. Issues with the seller and tracking item. Item came almost a week past the expected date. Item did change price and did become more expensive but is cheaper than most sellers

Date of experience: January 16, 2025
Indiana
1 review
0 helpful votes
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The Missing Postman book
January 26, 2025

Occasional confusion about shipping/billing addresses. Hopeful I am not double billed for this order as I should be billed for $9.84 only 1x for 1 book ordered on Dec 26, received and paid in full. My PayPal account indicates 2 billings of $9.84 each and payment of one time $9.84. This bill has been paid in full.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Decent bookseller
January 26, 2025

Ordered a book and it arrived in about 10 days. Not bad, consiering it was around Christmas.

Date of experience: January 16, 2025
Alabama
1 review
0 helpful votes
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The display your web site shows on the Mac screen has become garbled.

Date of experience: January 16, 2025
North Carolina
1 review
0 helpful votes
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Great experience. Book came quickly m. I would consider ordering again.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Received the wrong item
January 26, 2025

I received the wrong item and got ignored when I tried to request a refund

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
Washington
1 review
0 helpful votes
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Just needs a little more initial clarity when coupons apply/ don't apply

Date of experience: January 16, 2025
Michigan
1 review
0 helpful votes
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Clear instructions and quick, good price, Thank You! Be Blessed!

Date of experience: February 9, 2025
Arizona
1 review
0 helpful votes
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Website on my iPhone is very confusing and difficult to use and navigate.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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Shipping time absymal
January 26, 2025

I ordered a book on Dec 26th & finally received it Jan 10th. The original tracking number provided never proved to exist but the package eventually arrived. The customer service rep who responded to my email inquiry about the package was empathetic & predicted, correctly, what would happen (that it would show up). That rep is the entire reason I was willing to order from this company again. The book was also in very good condition, which helped.

Date of experience: January 10, 2025
New Hampshire
1 review
0 helpful votes
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Was was easy to shop but I didn't see a date when I would receive the book

Date of experience: January 16, 2025
Ohio
1 review
0 helpful votes
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Alibris is always a positive book buying experience...
January 26, 2025
Updated review

Alibris is always a positive book buying experience and the cite is easy to navigate.

Date of experience: January 16, 2025

I found the books that I was looking for easily and...
November 27, 2024
Previous review

I found the books that I was looking for easily and the check out process was simple.

Date of experience: November 16, 2024
Utah
1 review
0 helpful votes
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Easy to order
January 26, 2025

Needed a textbook for university. Easy to find. The binding was hammered but it's just for a class.

Date of experience: January 16, 2025
North Carolina
1 review
0 helpful votes
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Easy & fast website made ordering these out of print books a piece of cake.

Date of experience: January 16, 2025
Maryland
1 review
0 helpful votes
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Alibris provides a place to buy hard to find books and they provide great customer service.

Date of experience: December 23, 2024
California
2 reviews
0 helpful votes
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Great service
January 26, 2025

Order arrived quickly, item exactly as described. Excellent experience (as usual) with Alibris.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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The whole first half of the experience was great. Now I've been asked three times if I've received the package. Three times I've clicked yes. Filled out the five stars. And still I'm being hit up. Whyy

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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It was fast and easy to order had everything thing I was looking for and more will order more from here and live the prices thank you

Date of experience: January 16, 2025