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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,655
shipping
12,645
quality
12,639
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I usually find what I'm looking for and at a good price with an easy checkout.

Date of experience: January 18, 2025
Arizona
1 review
0 helpful votes
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Date of experience: January 18, 2025
Pennsylvania
1 review
0 helpful votes
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I had trouble ordering from you by way of Walmart's website, so I ordered from you direct.

Date of experience: January 18, 2025
Georgia
1 review
0 helpful votes
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Your service has a high rating with me and my followers. We appreciate good service.

Date of experience: January 18, 2025
Kentucky
1 review
0 helpful votes
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Free shipping would be great!
January 29, 2025

Free shipping would be great! Or a set shipping rate dependent upon the total number of books or the total purchase price.,

Date of experience: January 18, 2025
Oklahoma
1 review
0 helpful votes
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Smooth as silk Have used Alibris for many years and have never had a bad experience.

Date of experience: January 18, 2025
Nevada
1 review
0 helpful votes
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Great
January 29, 2025

Great. Please, it's just a book order. I'm old and still read things.

Date of experience: January 18, 2025
Illinois
1 review
0 helpful votes
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Easy to search, lots of choices
January 29, 2025

Easy to search, lots of choices. Good service on the orders I have placed.

Date of experience: January 18, 2025
Oklahoma
2 reviews
0 helpful votes
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Website was very easy to use
January 29, 2025

Website was very easy to use. It was also easy to create an account.

Date of experience: January 18, 2025
North Carolina
1 review
0 helpful votes
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Did not receive combined shipping discount
January 28, 2025
Updated review

I bought 4 books for the same seller and 2 books from another seller, and I didn't receive the combined shipping discount from either seller. On the up side, the books arrived quickly and in the condition described.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 13, 2025

Combined shipping discount was not applied and after...
January 12, 2025
Previous review

Combined shipping discount was not applied and after 72 hours, I have not received a response to my inquiry about the matter.

Date of experience: January 2, 2025
Oklahoma
1 review
0 helpful votes
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Payment site glitched and the $5 off offer was not communicated clearly, so I had to go back in 2 times to make the purchase.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2025
Colorado
1 review
0 helpful votes
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Nice and Easy
January 28, 2025

Nice and Easy. Great selection and quality books! Thank you.

Date of experience: January 18, 2025
Oregon
1 review
0 helpful votes
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Great selection
January 28, 2025

Great selection. Good price. Easy purchasing experience but need one chage. How can I choose expedited shipping?

Date of experience: January 18, 2025
Mississippi
1 review
0 helpful votes
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Easy to find books that I have in the past owned, but over the years have lost.

Date of experience: January 18, 2025
North Carolina
1 review
0 helpful votes
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Site is ok
January 28, 2025

Site is ok. Product prices are fine. Shipping is outrageous for CDs.

Date of experience: January 18, 2025
Washington
1 review
0 helpful votes
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I was delighted to have an option of a better revised...
January 28, 2025
Updated review

I was delighted to have an option of a better revised shopping cart! What a deal.

Date of experience: January 18, 2025

...
June 22, 2024
Previous review

...

Date of experience: June 12, 2024
Texas
1 review
0 helpful votes
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Old Mini Series DVD
January 28, 2025
Updated review

Ordered one of my favorite mini-series from the 80's and was pleased to receive a brand new item still in the original cellophane. As always Alibris and its vendors meet or exceed my expectations.

Date of experience: January 18, 2025

Raymond Chandler works.
November 1, 2024
Previous review

Timely delivery. Items exceeded expectations with respect to advertised purchase condition. Packaging was problematic leading to very slight damage during shipment.

Date of experience: October 21, 2024
Florida
1 review
0 helpful votes
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The description of book seems to have all of the information that I will need.

Date of experience: January 18, 2025
Washington
1 review
0 helpful votes
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Easy and simple
January 28, 2025

Easy and simple. I found the book I wanted and ordered it within 5 minutes without a hassle.

Date of experience: January 18, 2025
Texas
1 review
0 helpful votes
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Sight works well easy to find books good prices sipping...
January 28, 2025
Updated review

Sight works well easy to find books good prices sipping a little much

Date of experience: January 18, 2025

We love everything about Alibris!
January 1, 2025
Previous review

We love everything about Alibris! Always have great deals and great finds on many books

Date of experience: December 22, 2024