Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Prices are pretty high (especially when shipping to Canada) but overall the books are always in condition described and the delivery is relatively quick considering the holidays.
I ordered my book from Alibris because it was cheaper than I could find the book locally, even including a shipping price, and my order came very quickly. Book was in good shape as described and everythign went smoothly.
Found what I was looking for fairly quickly. Wide spread in price (and likely condition, too) but found an affordable option.
Great overall Would have been a 5, but one title had a link to a different book.
Ease of looking for desired titles. Prices of offered titles is very reasonable.
Ease of access and information regarding the choices I've made.
Shopping was quick and easy, with best price available for a book I was searching for!
I found the titles I was looking for and they were all in excellent condition, as new, just as I was looking for. If I can't find a book from my local, independent bookseller - and usually I can't because they often out of print or older titles - I return to Alibris.
I was able to find what I was looking for easily, as usual. I haven't had a difficult time using the website so far. It's been years and I haven't had a bad tech experience yet. Good sales model and good structure. Thanks.
Easy! REAL EASY., which is important for "old" people like me who would rather have a REAL book in hand rather than a device.
I'm new to your site. You made it EASY to use. I'll be back for more books for sure. Thanks!
The site is very easy to navigate, and the price for my book was quite low.
I ordered 3 things from Alibris and 2 of them came right away, but one of the orders was delayed and forced me to mail it again instead of delivering it in person when I flew to see my dad. Oh Well, overall pretty good
So far so good, but I'm still waiting on my 103 year old Dad's Christmas books.
My experiences with Alibris have always been satisfactory. I've never had a problem with my orders.
Expedient and easy to order a book. It's good to have an efficient alternative to Amazon. Usually I use Bookshop.org but Alibris offers used books.
Search engine did not respond correctly to entry Title: James. Only gave me authors with this name. Shipping costs should be displayed immediately, not at the 'end' of the transaction.
I believe this is the clearest and fastest book order i've ever placed.
I love the ease of finding books on Alibris and its important to me to buy used books when possible.
Happy so far with finding and selecting books. Prices are very reasonable. A little taken aback by shipping costs which you could better prepare the buyer for.
I'm totally satisfied with the experience of ordering books from Alibris. There was a good selection of books, especially mysteries which are my favorite!
It was easy to order and I found many books of interest. Thank you for a convenient place to shop for books!
Site is easy to navigate! It's easy to refine my searches. I appreciate being able to keep books out of landfills and give them a second life while patronizing small businesses instead of enriching the giant retail monopoly that starts with "A".
Easy to order. Enjoyed looking at the books that are available. Great website. I ordered 3 books of the same title for gifts. I was disappointed with one of them. It wasn't the good labeled that was stated it was. The cover looks like it had gotten wet. I kept it for myself. Other than that I'm enjoying ordering through Alibris.
Myh parcel was tracked and seemed to go all over the U.S. before showing as being delivered to an address in Cypress, California. At this point it looked like the parcel had been delivered to the wrong address. However, a few days later the tracking showed that it was on the move again and instead of being shipped up the West Coast to Vancouver, it was shipped to the East Coast. The parcel finally arrived this morning, December 9. After having 2 copies of the same book go astray (different suppliers), you can imagine my concern when the book was delivered to Cypress, California.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

