Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,451
shipping
12,441
quality
12,435
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Share Review
Report Review

Alibris is my go-to shop for books. I've found so many great books and authors, including Lynn Austin, Jessie Gussman, Julie Klaasen, Tracie Peterson, Karen Witemeyer, and more!

Date of experience: July 6, 2025
California
1 review
0 helpful votes
Follow Darrin S.
Unfollow Darrin S.
Share Review
Report Review

Great stuff!
July 16, 2025

Placed an order from multiple sellers at one time. All orders were received promptly and the items were just as described by the sellers. Thank you!

Date of experience: July 6, 2025
Texas
1 review
0 helpful votes
Follow Richard E.
Unfollow Richard E.
Share Review
Report Review

Mailing Time
July 16, 2025

The book was well packed and came in excellent condition. My only disappointment was that ordered it on June 15th but it did not arrive until July 5th. I made my research deadline but I was anxious about the long delivery time.

Date of experience: July 6, 2025
Florida
1 review
0 helpful votes
Follow Keith W.
Unfollow Keith W.
Share Review
Report Review

Great availability at low prices but shipping is quite a shock when you go to check out.

Date of experience: July 6, 2025
Wisconsin
1 review
0 helpful votes
Follow Dorothea L.
Unfollow Dorothea L.
Share Review
Report Review

Good It was easy to find what I was looking for and prices are reasonable

Date of experience: July 6, 2025
Oregon
1 review
0 helpful votes
Follow LINDA K.
Unfollow LINDA K.
Share Review
Report Review

Opal earrings
July 16, 2025
Updated review

Opal earrings were shipped onetime and are beautiful. Thank you!

Date of experience: July 6, 2025

I GOT THE ITEM.
March 6, 2025
Previous review

NO PROBLEM WITH THE ITEM, IT ARRIVED A LITTLE LATER THAN EXPECTED, BUT IT WAS OK.

Date of experience: February 24, 2025
Illinois
2 reviews
0 helpful votes
Follow Rufus T. H.
Unfollow Rufus T. H.
Share Review
Report Review

Alibis always has the books that I am searching for...
July 16, 2025
Updated review

Alibis always has the books that I am searching for at very fair prices. They have never failed to deliver!

Date of experience: July 6, 2025

Great, as always
December 13, 2024
Previous review

Great, as always.

But requiring a 50 character review is a pain in the ass and meaningless in my opinion.

Date of experience: December 2, 2024
Maryland
1 review
0 helpful votes
Follow Struan M.
Unfollow Struan M.
Share Review
Report Review

All Fine Thank You
July 16, 2025

Timely and with updates. Quality of book is good too - as described.

Date of experience: July 6, 2025
California
1 review
0 helpful votes
Follow Lynne G.
Unfollow Lynne G.
Share Review
Report Review

Easy to purchase, quick, clear
July 16, 2025

Easy to purchase, quick, clear.--- would highly recommend.

Date of experience: July 6, 2025
District of Columbia
1 review
0 helpful votes
Follow Anita A.
Unfollow Anita A.
Share Review
Report Review

Ordering on line was easy enough
July 16, 2025

Ordering on line was easy enough. Hard to evaluate until the book arrives.

Date of experience: July 6, 2025
Maryland
1 review
0 helpful votes
Follow Lorelei K.
Unfollow Lorelei K.
Share Review
Report Review

The book I sought is esoteric, but easy to find on your site and in good condition. Thank you!

Date of experience: July 6, 2025
California
1 review
0 helpful votes
Follow Hermione W.
Unfollow Hermione W.
Share Review
Report Review

Very pleased to find music available through Alibris. Ordering was easy.

Date of experience: July 6, 2025
Michigan
1 review
0 helpful votes
Follow Christin D.
Unfollow Christin D.
Share Review
Report Review

Easy to use - Great Selection
July 16, 2025

Great Selection in specific categories. Easy to order, delivery was good. Books in excellent shape.

Date of experience: July 6, 2025
District of Columbia
1 review
0 helpful votes
Follow Despina B.
Unfollow Despina B.
Share Review
Report Review

Alibris always has what I want at good prices and I...
July 16, 2025
Updated review

Alibris always has what I want at good prices and I would much rather pay for shipping rather than buy from that other "A" place.

Date of experience: July 6, 2025

Good experience
June 4, 2025
Previous review

Got the books I wanted. They were as described and delivered in a timely manner Will buy again in the future. Thanks.

Date of experience: May 25, 2025
Missouri
1 review
0 helpful votes
Follow Ana F.
Unfollow Ana F.
Share Review
Report Review

Quick and easy purchase...
July 16, 2025

Quick and easy purchase... been using them for years! Good condition and good prices.

Date of experience: July 6, 2025
South Carolina
1 review
0 helpful votes
Follow Toni N.
Unfollow Toni N.
Share Review
Report Review

Very responsive when a question was asked. Easy ordering. Now I anticipate the books arrival!

Date of experience: July 6, 2025
Florida
1 review
0 helpful votes
Follow Kimberly G.
Unfollow Kimberly G.
Share Review
Report Review

Easy to navigate website, search engine is quick and concise

Date of experience: July 6, 2025
Colorado
1 review
0 helpful votes
Follow Lorraine S.
Unfollow Lorraine S.
Share Review
Report Review

My order of Order #*******-1 had been cancelled. This is a replacement book, in other words the 2nd time I'm ordering it.

Date of experience: July 6, 2025
California
1 review
0 helpful votes
Follow Mr. L.
Unfollow Mr. L.
Share Review
Report Review

My only complaint would be that I would prefer the book I find to open a new tab or window, so I can go back and forth easily from the search list, looking for specific stores or other information comparisons.

Date of experience: July 5, 2025
California
1 review
0 helpful votes
Follow Joan R.
Unfollow Joan R.
Share Review
Report Review

Couldn't apply code since never found where to enter it. Code was display for $15 off.

Date of experience: July 5, 2025