Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
2 reviews
0 helpful votes
Follow Anna W.
Unfollow Anna W.
Share Review
Report Review

Great service for books that are rare or out of print.

Date of experience: February 24, 2021
New York
1 review
0 helpful votes
Follow Jim V.
Unfollow Jim V.
Share Review
Report Review

Easy to find book wanted
February 24, 2021

Easy to find book wanted. Check out very quick and easy. Thanks!

Date of experience: February 24, 2021
New York
2 reviews
0 helpful votes
Follow Barbara Z.
Unfollow Barbara Z.
Share Review
Report Review

Happy I found this site!
February 24, 2021
Updated review

Quick and easy to navigate site. Located a hard to find book at a good price.

Date of experience: February 24, 2021

Quick and easy to navigate site
February 9, 2021
Previous review

Quick and easy to navigate site.

Date of experience: February 8, 2021
Michigan
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

Loved being able to find what I was looking for at such reasonable prices. The best way to recycle.

Date of experience: February 24, 2021
Colorado
1 review
0 helpful votes
Follow Anker Y.
Unfollow Anker Y.
Share Review
Report Review

Had to mouse to too many pages to get to the final order

Date of experience: February 24, 2021
Utah
1 review
0 helpful votes
Follow Chris A.
Unfollow Chris A.
Share Review
Report Review

I was able to find what I was looking for, which can be a challenge even at other large book sellers. In your search engine there is a difference between "500" and "Five Hundred", for example. It would be nice if it were a bit smarter about this.

Date of experience: February 24, 2021
Texas
1 review
0 helpful votes
Follow Tim H.
Unfollow Tim H.
Share Review
Report Review

Searching for books from individual sellers seems to be ineffective. For example, after ordering a book by John Graves, I went to the same seller and searched John Graves to no avail. Additionally, I ordered a couple of books from same seller, hoping this would help with shipping. It did not. Great bargains, but shipping gets high quickly.

Date of experience: February 24, 2021
Nevada
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Tried changing my payment type because I didn't know the billing address. Kept getting an error that the zip code wasn't right. Couldn't get it to change. Spent 3 days on it. Finally got the billing address for the first card and got the item ordered. They sent me an email on how to make the change but it didn't match what I was getting on my screen.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Arizona
2 reviews
0 helpful votes
Follow Adam B.
Unfollow Adam B.
Share Review
Report Review

I've been buying books through Alibris for years, and only had one questionable experience. Pretty good record, I'd say!

Date of experience: February 24, 2021
Arizona
2 reviews
0 helpful votes
Follow Janis I.
Unfollow Janis I.
Share Review
Report Review

I love the ease and accessibility of shopping on this site

Date of experience: February 24, 2021
Washington
1 review
0 helpful votes
Follow Paola M.
Unfollow Paola M.
Share Review
Report Review

I found what I want in a really good price, easy checkout

Date of experience: February 24, 2021
Nebraska
1 review
0 helpful votes
Follow Rick A.
Unfollow Rick A.
Share Review
Report Review

My items' default address on this site did not work. Instead my order today reflected that it is being sent to the wrong address. So I am scrambling contacting the sellers to try and get this rectified. Your list of ordered items should include the address where the order was sent. This makes it tough to correct mistakes or to catch them.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
NL
1 review
0 helpful votes
Follow Hans U.
Unfollow Hans U.
Share Review
Report Review

Great to do such a quick business with you, including giving suggestions of related items to a first book selection! Thank you

Date of experience: February 24, 2021
Washington
2 reviews
0 helpful votes
Follow Annie Q.
Unfollow Annie Q.
Share Review
Report Review

Love Alibris!
February 24, 2021

Love Alibris! I can always find what I'm looking for!

Date of experience: February 24, 2021
North Carolina
1 review
0 helpful votes
Follow MARK V.
Unfollow MARK V.
Share Review
Report Review

Fast order
February 24, 2021
Updated review

Love the vast selection and options. Also nice to learn about the businesses providing the orders.

Date of experience: February 24, 2021

Love the vast selection and options
February 10, 2021
Previous review

Love the vast selection and options. Also nice to learn about the businesses providing the orders.

Date of experience: February 10, 2021
Oregon
1 review
0 helpful votes
Follow Leah J.
Unfollow Leah J.
Share Review
Report Review

I love this store!
February 24, 2021

I love this store! It's always nice to be able to buy used instead of new, and I love not giving my money to buy corporations. I've never had a problem with any orders, and love using alibris for gifts as well!

Date of experience: February 24, 2021
New Hampshire
1 review
0 helpful votes
Follow Margo B.
Unfollow Margo B.
Share Review
Report Review

I love Alibis using local booksellers and organizing the shopping experience with hardcover vs. paperback. My first stop with book shopping... THX!

Date of experience: February 24, 2021
Kansas
1 review
0 helpful votes
Follow Timothy Z.
Unfollow Timothy Z.
Share Review
Report Review

I did not know this on line bookstore..
February 24, 2021

I did not know this on line bookstore. But it is fantastic!

Date of experience: February 24, 2021
Florida
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

Haven't received my book yet but I did find a lot of the books I was looking for at a reasonable price

Date of experience: February 24, 2021
Michigan
1 review
0 helpful votes
Follow Hobson R.
Unfollow Hobson R.
Share Review
Report Review

Happy to be able to use my PayPal account. Save $1 over Amazon price.

Date of experience: February 24, 2021