Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and easy to find items and reasonably priced.
Its ok should be able to store credit cards an change email
I added some items for checkout but they disappeared after some time. Maybe they are set to timeout?
Quick and easy I bought from you before and it has always been a pleasure
I had a free book, then I didn't. I ha a coupon, then I didn't. Must I join the nefarious Capital One to get a discount---no thanks. It has take3n me a long time to order because I kept getting wrong password etc and writing this has increased the time in order to purchase. You are good for one more try when I want a book but if I continue to have this much trouble--well, I am sure you understand.
The books that I wanted were easy to find and quite reasonably priced.
I enjoy the selection, the ease of finding what I'm looking for.
Shipping was expensive... This was the reason for 4 stars
I was so glad to discover a very good condition used volume of this Bible study!
Great selection and info. Found what I was looking for at a great price. Plenty of variety of prices and vendors. Easy search features and a site to navigate.
Apart from a login issue. I found the book I wanted quickly!
Lucky to buy beautiful books at a great price!
Thank you so much!
I've always been able to find what I'm looking for here at reasonable prices and my purchases have always arrived in a timely manner.
It was easy to find the book I wanted and there was quite a few to choose from
FINDING BOOKS HAS NEVER BEEN EASIER. THE VARIETY AND DIFFERENT SELLERS HELP A LOT IN MAKING DECISIONS, KNOWING THE SHIPPING IS GUARANTEED IS PEACE OF MIND AS WELL
FINDING BOOKS HAS NEVER BEEN EASIER. THE VARIETY AND DIFFERENT SELLERS HELP A LOT IN MAKING DECISIONS, KNOWING THE SHIPPING IS GUARANTEED IS PEACE OF MIND AS WELL
As I was looking through the books my cart kept getting reset and my items would disappear. Then I tried to sign up for the newsletters and I couldn't sign up. I had to continue as a guest because it did not let me create an account.
Great way to get your collections filled. But need to working on shipping cost way to high especially when order from same store multiple items
I wish the shipping discount for eligible purchases of $39 more showed at the beginning of checkout and not just the end. I also think the field for entering a promo code needs to be better integrated into the checkout process (as opposed to only living in my cart).
What makes a copy "recommended"? Would I save on shipping costs by opting for "recommended"?
I could not transfer a 10.00 book coupon but still, you are worth it.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

