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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,658
shipping
12,648
quality
12,642
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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First time using Alibris and it was a very good experience.

Date of experience: March 17, 2021
Illinois
1 review
0 helpful votes
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Love shopping with alibris!
March 17, 2021

Love shopping with alibris! Quick, cheap, and it's not amazon!

Date of experience: March 17, 2021
California
1 review
0 helpful votes
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Titles were easy to find and checkout was completed in a few minutes. Good service all around.

Date of experience: March 17, 2021
Colorado
1 review
0 helpful votes
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The coupon option did not appear until after I placed my order. I wanted to apply the coupon but didn't see it until it was too late. Now i cant use my coupon and the site has too many funnels. I. e. BOLD the coupon box so people can apply it before checking out.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 17, 2021
Virginia
1 review
0 helpful votes
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The shipping prices keep changing
March 17, 2021

The shipping prices keep changing. There should be a clear indication of how much you have to pay for shipping before you put the item in your cart.

Date of experience: March 17, 2021
Georgia
1 review
0 helpful votes
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The address is always a risk for me. You just do not know how to make my home address the default address.

Date of experience: March 17, 2021
Canada
1 review
0 helpful votes
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Always fast and reliable service, awesome at finding hard to find books, and the books always arrive in the condition the buyer says they are in.

Date of experience: March 17, 2021
New York
1 review
0 helpful votes
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Have shopped on alibris many times for several years. Experience albways excelleint. Like fact that you don'e use annoying captcha questions and images, since they are difficult to answer correctly.

Date of experience: March 17, 2021
Missouri
1 review
0 helpful votes
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I would like to be able to specify age and board book when searching for children's books.

Date of experience: March 16, 2021
Georgia
1 review
0 helpful votes
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Very pleased with the quality of the book I received on my first purchase.

Date of experience: March 16, 2021
Illinois
1 review
0 helpful votes
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Elated to find what I was looking for as this is my first time buying a comic!

Date of experience: March 16, 2021
Florida
1 review
0 helpful votes
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I found the book I was looking for immediately, and the price was very reasonable.

Date of experience: March 16, 2021
Utah
1 review
0 helpful votes
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Seems to have what I am looking for which is nice. I can navigate your website easily. Prices are not bad.

Date of experience: March 16, 2021
Connecticut
1 review
0 helpful votes
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Found what I was looking for at an acceptable price.

Date of experience: March 16, 2021
Washington
1 review
0 helpful votes
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I'm glad to find three affordable copies of this book.

Date of experience: March 16, 2021
Rhode Island
1 review
0 helpful votes
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I love this site!
March 17, 2021

I love this site! I have been ordering my books from here for years!

Date of experience: March 16, 2021
California
1 review
0 helpful votes
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Quick and easy
March 16, 2021

Quick and easy. Had everything I wanted and it was NEW!

Date of experience: March 16, 2021
Indiana
1 review
0 helpful votes
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It's hard to know that free shipping is only with little truck
And frightening when adjusting to a changed order to see the old one added on

Date of experience: March 16, 2021
New York
1 review
0 helpful votes
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First time here...
April 15, 2021

First time here... don't really know at this point why shipping is what it is... are these separate packages?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2021
California
1 review
0 helpful votes
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It would be nice if I were referred to items from the same seller so that I could combine shipping. I am going to pay more for shipping than for my books. Some sort of economy shipping would be great.

Date of experience: March 16, 2021