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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,681
shipping
12,671
quality
12,665
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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I set up an account
April 18, 2021

I set up an account. I was given the option of subscribing to e-mails which would give me a $5 coupon to use for a future purchase. This appeared to be a great offer to a new customer. However, no where on their website where you signed up for this subscription with your e-mail address did it say that you must purchase $50 in order to use the coupon on their website; this caveat came later in the e-mail with the coupon code. This was very misleading. They need to be up front about an offer like this on their website.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
New Jersey
1 review
0 helpful votes
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The shopping process through Alibris was simple and seemed safe-guarded.

Date of experience: March 18, 2021
Missouri
1 review
0 helpful votes
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I was able to find the book I was looking for quickly and the site is easy to use to view multiple book details quickly.

Date of experience: March 18, 2021
Illinois
1 review
0 helpful votes
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It would be helpful to be able to see more easily/prominently which edition of a multi-edition title a given listing is for.

Date of experience: March 18, 2021
Egypt
1 review
0 helpful votes
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Thank you it was smooth, i hope the books arrive fast and in good condition

Date of experience: March 18, 2021
District of Columbia
1 review
0 helpful votes
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Best price...
March 18, 2021

Best price... No hassle. Put Amazon & Barns & Noble to shame!

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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OK
March 18, 2021

OK. I missed putting in my 3 digit code and had to retype my credit card number which is annoying, but happens elsewhere too

Date of experience: March 18, 2021
Georgia
1 review
0 helpful votes
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It's been great
March 18, 2021

It's been great. Beats purchasing books via Amazon; hands down. Great prices.

Date of experience: March 18, 2021
Colorado
1 review
0 helpful votes
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Found what I wanted right away with just a few clicks, prices are very good, checkout was easy, looking forward to receiving the books in just a few days.

Date of experience: March 18, 2021
Florida
1 review
0 helpful votes
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Clear and simple ~ was looking for a place to buy books that didn't involve the misleading trickery on Amazon.

Date of experience: March 18, 2021
Illinois
2 reviews
0 helpful votes
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Very easy to find
March 18, 2021

Very easy to find. I would like to be able to sort by seller.

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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I just wish there was a way to offset shipping costs.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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From college text books to mysteries and study guides - Alibris has them all! I love the great prices and quick shipping.

Date of experience: March 18, 2021
California
2 reviews
0 helpful votes
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I can usually find the book I need
March 18, 2021

I can usually find the book I need. So many options

Date of experience: March 18, 2021
Pennsylvania
1 review
0 helpful votes
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Great books and prices, would love to see a way to group books by seller to save shipping, or a way to include shipping in running total as I shop

Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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Kept an old credit card and had to re-enter 3 times.

Date of experience: March 18, 2021
Pennsylvania
1 review
0 helpful votes
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The books I want are easy to find
March 18, 2021

The books I want are easy to find. Their condition is accurately describe. Both new and used books are available. Paypal is one of the options for paying. I appreciate all these aspects of purchasing through Alibris.

Date of experience: March 18, 2021
Colorado
1 review
0 helpful votes
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You nearly always have the book I want and I get it very quickly.

Date of experience: March 18, 2021
Missouri
1 review
0 helpful votes
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Easy to use website with lots of info. Fast service too!

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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Ease of shopping, and great books at great prices!

Date of experience: March 18, 2021