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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I love shopping here! I'm a huge book fan, and when it comes to finding books that are affordable I come here always! I always find books that are like 75% off the actual price I would have bought it. Used or not, as long as it says "Good" or "Like New" I'm A-Okay with that!
Easy to browse and find what I'm looking for. Fair prices.
I am ordering this because the original one I ordered was not available and a refund was issued. I would expect a discount of some sort for my inconvenience - seems like poor customer service to me.
Had several books in my cart, took a shower, came back to purchase - and they were gone - one having been a used book in a preferred condition at a preferred price. :(
Process is easy, selections are good, suggestions appreciated.
Too complicated and awkward, I felt. It could be that I was using my phone to place the order. Or it could have been me.
Yup, Quick and smooth ordering.! I give Five Stars for satisfaction of ordering.!
I have never had a bad experience shopping at Alibris.
Customer service lately hasn't been very good. They haven't followed my requests/instructions and haven't responded to my e-mails.
I have used Alibris for years and years and love the company!
It's been pretty good I just thought how the shipping was done was confusing like the whole not seeing that you get free shipping until the very end of filing all the stuff was confusing as a first time buyer
Difficult to navigate categories of book conditions.
I previously ordered a used book from Alibris that was incorrect. The refund Alibris gave for shipping was $3 but I paid $3.99 originally. As a result, I don't really have loyalty to Alibris and only use it when it is cheaper than Amazon.
I would like to be able to see which books are available in large print.
I wanted to use a Mastercard gift card and my debit card. However, I only seemed to be able to use one card.
Glad to support bookstores. And get low cost used books
Great web site and an easy to use online ordering process
Once I figured out how to navigate and filter searches, it was a very pleasant experience. I enjoy the wide range of selections, and that in the cart at checkout time, you give notice of a less expensive selection. Great customer service!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

