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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,706
shipping
12,696
quality
12,690
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I love shopping here!
March 21, 2021

I love shopping here! I'm a huge book fan, and when it comes to finding books that are affordable I come here always! I always find books that are like 75% off the actual price I would have bought it. Used or not, as long as it says "Good" or "Like New" I'm A-Okay with that!

Date of experience: March 21, 2021
New Hampshire
2 reviews
0 helpful votes
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Easy to browse and find what I'm looking for. Fair prices.

Date of experience: March 20, 2021
Illinois
1 review
0 helpful votes
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I am ordering this because the original one I ordered was not available and a refund was issued. I would expect a discount of some sort for my inconvenience - seems like poor customer service to me.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2021
Oregon
1 review
0 helpful votes
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Had several books in my cart, took a shower, came back to purchase - and they were gone - one having been a used book in a preferred condition at a preferred price. :(

Date of experience: March 20, 2021
Texas
1 review
0 helpful votes
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Process is easy, selections are good, suggestions appreciated.

Date of experience: March 20, 2021
Ecuador
1 review
0 helpful votes
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Too complicated and awkward, I felt. It could be that I was using my phone to place the order. Or it could have been me.

Date of experience: March 20, 2021
Pennsylvania
1 review
0 helpful votes
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Good prices
Somewhat confusing (foreign languages/descriptions of content of books

Date of experience: March 20, 2021
Massachusetts
1 review
0 helpful votes
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Yup, Quick and smooth ordering.!
March 20, 2021

Yup, Quick and smooth ordering.! I give Five Stars for satisfaction of ordering.!

Date of experience: March 20, 2021
New York
1 review
0 helpful votes
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I have never had a bad experience shopping at Alibris.

Date of experience: March 20, 2021
Idaho
1 review
0 helpful votes
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Customer service lately hasn't been very good. They haven't followed my requests/instructions and haven't responded to my e-mails.

Date of experience: March 20, 2021
Idaho
1 review
0 helpful votes
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I have used Alibris for years and years and love the company!

Date of experience: March 20, 2021
New York
1 review
0 helpful votes
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It's been pretty good I just thought how the shipping was done was confusing like the whole not seeing that you get free shipping until the very end of filing all the stuff was confusing as a first time buyer

Date of experience: March 20, 2021
California
1 review
0 helpful votes
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Difficult to navigate categories of book conditions.

Date of experience: March 20, 2021
Michigan
1 review
0 helpful votes
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I previously ordered a used book from Alibris that was incorrect. The refund Alibris gave for shipping was $3 but I paid $3.99 originally. As a result, I don't really have loyalty to Alibris and only use it when it is cheaper than Amazon.

Date of experience: March 20, 2021
Idaho
2 reviews
0 helpful votes
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I would like to be able to see which books are available in large print.

Date of experience: March 20, 2021
Massachusetts
1 review
0 helpful votes
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I wanted to use a Mastercard gift card and my debit card. However, I only seemed to be able to use one card.

Date of experience: March 20, 2021
Tennessee
1 review
0 helpful votes
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Nice to find a website that isn't taking away business from bookstores and book companies

Date of experience: March 20, 2021
Michigan
1 review
0 helpful votes
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Glad to support bookstores
March 20, 2021

Glad to support bookstores. And get low cost used books

Date of experience: March 20, 2021
Pennsylvania
1 review
0 helpful votes
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Great web site and an easy to use online ordering process

Date of experience: March 20, 2021
Arizona
3 reviews
0 helpful votes
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Once I figured out how to navigate and filter searches, it was a very pleasant experience. I enjoy the wide range of selections, and that in the cart at checkout time, you give notice of a less expensive selection. Great customer service!

Date of experience: March 19, 2021