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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Your website is pretty clunky. I selected a book to buy and then wanted to continue shopping and was sent back to beginning. I also had to change my password which seemed strange since I had written it down previously. When I changed password, the cart was empty when I went back in. All-in-all I would rate the ease of using your website quite low. I do not remember having these issues on other occasions. If I have similar problems in the future, I would look for other used-book sites.
The books have arrived in good condition and in a timely manner.
Typically have the books I'm looking for at lower prices than competitors
I love the free shipping option, and variety of books
Quick and efficient. I have been very satisfied with orders and deliveries in the past.
I appreciate your brief description of content time-line.
Best prices and they have all the books you are after! I bought 7 print books for $33 including all shipping costs! On Amazon, the price for these print books I bought was estimated almost $100! For half price books, it would've been over $50 not including gas money. Alibris is my hero!
Found what I wanted at a price I didn't mind paying.
I found a couple of books for cheaper on Amazon. Especially one that was $19+ and shipping here, was $7.99 and no shipping on Amazon.
I am always able to find what I need through this site. Thank you!
I lost my cart contents when I logged in, so that was frustrating.
Plenty of items in obscure categories that I enjoy.
This is the second time I had to order this title, as sellers are not consistently updating their inventory list. Also, wanted to use the free shipping deal for the weekend, but not coupon code in the email I received promoting the weekend deal.
The seller of this book took the trouble to answer an important question for me. Hourglass Books. Thumbs up'
Didn't have one of the books I'm looking for but ok overall
I'm in love! I'm attempting to shore up my educational weaknesses. I'm taking a bunch of tests to go to college and have found a ton of wonderful books and textbooks! Thank you Alibris!
Excellent website with great prices. Find this book that has very hard to find after Amazon lost it.
It's easy and so much more inexpensive to buy all the books I love to read.
I wish the delivery cost wasn't more than the book but I guess that can't be helped. Overall I'm very pleased.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

