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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,712
shipping
12,702
quality
12,696
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Great quality
March 23, 2021

Great quality. Lots of bookstores to choose from so you can choose your location where it is shipped from and overall excellent prices. 10/10 would recommend

Date of experience: March 23, 2021
Massachusetts
1 review
0 helpful votes
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Great experience 10/10 loved my books and the prices I paid

Date of experience: March 23, 2021
Wisconsin
1 review
0 helpful votes
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Still missing a book from 08 March
March 23, 2021

Still missing a book from 08 March. I'll find seller.

Date of experience: March 23, 2021
California
1 review
0 helpful votes
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The Coupons should extend or longer periods, especially for frequent shoppers like myself. It's frustrating to have to pay so much fir shipping. I try to avoid long distance shipping. The reason being that it's not good for our environment.

Date of experience: March 23, 2021
Michigan
1 review
0 helpful votes
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ALIBRIS ALWAYS HAS WHAT I AM LOOKING FOR AT A GOOD PRICE. I ALSO LIKE TO BROWSE THROUGH THEIR EXTENSIVE INVENTORY.

Date of experience: March 23, 2021
Maryland
1 review
0 helpful votes
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My last order is past the date of expected delivery and has not arrived. I have not received tracking information for that order. I am waiting to hear back from the seller for any updates. Since my class has started already, I have been forced to rent an electronic version of the text.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 23, 2021
Minnesota
1 review
0 helpful votes
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Such a great website!
March 23, 2021

Such a great website! I'm able to find what I need super easy and quick!

Date of experience: March 23, 2021
Connecticut
1 review
0 helpful votes
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Really organized and great suggestions based on my "Recently Viewed".

Date of experience: March 23, 2021
Kansas
1 review
0 helpful votes
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Superior
March 23, 2021

Superior. Please note one potential problem. The title "Sealed Orders" by Agnes Sanford - one copy is listed as hardcover, but the image shown is for the paperback, and the ISBN number looked incorrect, but I'm not for sure. It was also in the price range of the other paperbacks on list.

You keep sending me coupon codes via email, but I never get to use them because they arrive when I'm not ready to buy. It would be lovely if you'd somehow link an existing customer's account to their offered coupon code so I could access it when I'm ready to use it!

Date of experience: March 23, 2021
Indiana
1 review
0 helpful votes
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So far most of my orders come through in a timely fashion, and when I have trouble Alibris helps me get satisfaction.

Date of experience: March 23, 2021
California
2 reviews
0 helpful votes
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Website was fast, efficient and the the price was reasonable. I appreciate that they were willing to ship to an alternate address.

Date of experience: March 22, 2021
California
1 review
0 helpful votes
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Good selection
March 23, 2021

Good selection. Site is easy to use. Appreciate the coupon.

Date of experience: March 22, 2021
Texas
1 review
0 helpful votes
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Great prices and really good suggestions on similar books.

Date of experience: March 22, 2021
Oregon
1 review
0 helpful votes
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Usually fine a good selection of books i want.
Dont go anywhere else.

Date of experience: March 22, 2021
Texas
1 review
0 helpful votes
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Quick
March 22, 2021

Quick. Easy no fuss touch phone id. Paypal. Done. Simple. Efficient. Highly customer friendly. Easy to find on "bookfinder". Thank you.

Date of experience: March 22, 2021
Indiana
1 review
0 helpful votes
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Everything was quick and convenient, and I could buy as a guest.

Date of experience: March 22, 2021
California
1 review
0 helpful votes
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I'm hoping I purchased my book (and not rented it). It's a little unclear since a lot of the return verbiage discusses rental returns, and not purchased returns.

Date of experience: March 22, 2021
Illinois
2 reviews
0 helpful votes
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Always fast and easy, with a wonderful selection of books.

Date of experience: March 22, 2021
Colorado
1 review
0 helpful votes
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Website very easy to navigate and find what I want.

Date of experience: March 22, 2021
Kentucky
1 review
0 helpful votes
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Ordering was quick and pretty easy
March 22, 2021

Ordering was quick and pretty easy. The boxes for entering credit card information were difficult to view. A more visible outline would be helpful (eg the text box outline for this 'comment' section is much easier to see.

Date of experience: March 22, 2021