Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Found what I needed at a decent price. Hopefully book quality is as good as these prices! Thank you!
Never received the book I ordered ordered thru Alibris. First red flag was no tracking available after they said it shipped, which was soon after I ordered. My book was suppose to arrive within 2 1/2 weeks.
After waiting 2 1/2 weeks and not getting the book, which was the next red flag,... I contacted them. They said your order may be delayed. Next day I get an email saying the book was destroyed by the USPS and you will get your money back.
Great, after waiting half a month for a book that was probably never shipped, I got my money back, what a waste of time. In the mean time they got to use my money for half a month.
I can't stand this company. Urvashi Widhani from Customer relations wanted to know if I wanted something else - really?
Very good. I very much li, e the fact that you use paypal as a payment option.
Shipping should be included in the book price so I know up front.
I set up an account. I was given the option of subscribing to e-mails which would give me a $5 coupon to use for a future purchase. This appeared to be a great offer to a new customer. However, no where on their website where you signed up for this subscription with your e-mail address did it say that you must purchase $50 in order to use the coupon on their website; this caveat came later in the e-mail with the coupon code. This was very misleading. They need to be up front about an offer like this on their website.
The shopping process through Alibris was simple and seemed safe-guarded.
I was able to find the book I was looking for quickly and the site is easy to use to view multiple book details quickly.
It would be helpful to be able to see more easily/prominently which edition of a multi-edition title a given listing is for.
Thank you it was smooth, i hope the books arrive fast and in good condition
Best price... No hassle. Put Amazon & Barns & Noble to shame!
It's been great. Beats purchasing books via Amazon; hands down. Great prices.
Found what I wanted right away with just a few clicks, prices are very good, checkout was easy, looking forward to receiving the books in just a few days.
Very easy to find. I would like to be able to sort by seller.
I just wish there was a way to offset shipping costs.
From college text books to mysteries and study guides - Alibris has them all! I love the great prices and quick shipping.
I can usually find the book I need. So many options
Great books and prices, would love to see a way to group books by seller to save shipping, or a way to include shipping in running total as I shop
Kept an old credit card and had to re-enter 3 times.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

