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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,553
shipping
12,543
quality
12,537
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Montana
1 review
0 helpful votes
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Found what I needed at a decent price. Hopefully book quality is as good as these prices! Thank you!

Date of experience: March 18, 2021
Washington
1 review
0 helpful votes
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Can I give a zero?
April 18, 2021

Never received the book I ordered ordered thru Alibris. First red flag was no tracking available after they said it shipped, which was soon after I ordered. My book was suppose to arrive within 2 1/2 weeks.

After waiting 2 1/2 weeks and not getting the book, which was the next red flag,... I contacted them. They said your order may be delayed. Next day I get an email saying the book was destroyed by the USPS and you will get your money back.

Great, after waiting half a month for a book that was probably never shipped, I got my money back, what a waste of time. In the mean time they got to use my money for half a month.

I can't stand this company. Urvashi Widhani from Customer relations wanted to know if I wanted something else - really?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Pennsylvania
1 review
0 helpful votes
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Very good
March 19, 2021

Very good. I very much li, e the fact that you use paypal as a payment option.

Date of experience: March 18, 2021
Washington
1 review
0 helpful votes
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Shipping should be included in the book price so I know up front.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
North Carolina
1 review
0 helpful votes
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I set up an account
April 18, 2021

I set up an account. I was given the option of subscribing to e-mails which would give me a $5 coupon to use for a future purchase. This appeared to be a great offer to a new customer. However, no where on their website where you signed up for this subscription with your e-mail address did it say that you must purchase $50 in order to use the coupon on their website; this caveat came later in the e-mail with the coupon code. This was very misleading. They need to be up front about an offer like this on their website.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
New Jersey
1 review
0 helpful votes
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The shopping process through Alibris was simple and seemed safe-guarded.

Date of experience: March 18, 2021
Missouri
1 review
0 helpful votes
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I was able to find the book I was looking for quickly and the site is easy to use to view multiple book details quickly.

Date of experience: March 18, 2021
Illinois
1 review
0 helpful votes
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It would be helpful to be able to see more easily/prominently which edition of a multi-edition title a given listing is for.

Date of experience: March 18, 2021
Egypt
1 review
0 helpful votes
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Thank you it was smooth, i hope the books arrive fast and in good condition

Date of experience: March 18, 2021
District of Columbia
1 review
0 helpful votes
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Best price...
March 18, 2021

Best price... No hassle. Put Amazon & Barns & Noble to shame!

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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OK
March 18, 2021

OK. I missed putting in my 3 digit code and had to retype my credit card number which is annoying, but happens elsewhere too

Date of experience: March 18, 2021
Georgia
1 review
0 helpful votes
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It's been great
March 18, 2021

It's been great. Beats purchasing books via Amazon; hands down. Great prices.

Date of experience: March 18, 2021
Colorado
1 review
0 helpful votes
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Found what I wanted right away with just a few clicks, prices are very good, checkout was easy, looking forward to receiving the books in just a few days.

Date of experience: March 18, 2021
Florida
1 review
0 helpful votes
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Clear and simple ~ was looking for a place to buy books that didn't involve the misleading trickery on Amazon.

Date of experience: March 18, 2021
Illinois
2 reviews
0 helpful votes
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Very easy to find
March 18, 2021

Very easy to find. I would like to be able to sort by seller.

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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I just wish there was a way to offset shipping costs.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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From college text books to mysteries and study guides - Alibris has them all! I love the great prices and quick shipping.

Date of experience: March 18, 2021
California
2 reviews
0 helpful votes
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I can usually find the book I need
March 18, 2021

I can usually find the book I need. So many options

Date of experience: March 18, 2021
Pennsylvania
1 review
0 helpful votes
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Great books and prices, would love to see a way to group books by seller to save shipping, or a way to include shipping in running total as I shop

Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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Kept an old credit card and had to re-enter 3 times.

Date of experience: March 18, 2021