Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Aleksa Z.
Unfollow Aleksa Z.
Share Review
Report Review

Poor shipping rates
April 25, 2021

Poor shipping rates. Even when I selected books all from the same seller I was still charged full price shipping for each. It should be discounted if they are all coming from the same place. I intended to place a very large order but then quickly changed my mind when I saw shipping was going to cost $60! That is outrageous.

Date of experience: March 26, 2021
Missouri
1 review
0 helpful votes
Follow Grace W.
Unfollow Grace W.
Share Review
Report Review

A good experience
March 26, 2021

A good experience. Would have been better if I could get free shipping.

Date of experience: March 26, 2021
Nebraska
1 review
0 helpful votes
Follow Dennis E.
Unfollow Dennis E.
Share Review
Report Review

So Far so good
March 26, 2021

So Far so good. On last order, shipper gave refund after my inquiry a month after order. They claimed book was damaged and returned to them.?

Date of experience: March 26, 2021
Georgia
1 review
0 helpful votes
Follow Louise J.
Unfollow Louise J.
Share Review
Report Review

I've always enjoyed the quality of the books I've ordered!

Date of experience: March 26, 2021
California
1 review
0 helpful votes
Follow Larissa I.
Unfollow Larissa I.
Share Review
Report Review

When looking at different books, it would be nice to sort by seller so I can buy multiple books from the same seller and save on shipping

Date of experience: March 25, 2021
GB
1 review
0 helpful votes
Follow cindy O.
Unfollow cindy O.
Share Review
Report Review

So happy you are not AMAZON
March 26, 2021

So happy you are not AMAZON. Im finished with sending billionaires into space- unless we can jettison them there permanently.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
Follow Liliana X.
Unfollow Liliana X.
Share Review
Report Review

I enjoy your website and is easy to find used books for a very lower price. I read books and give them away. My place of origin strongly beleives a person must share knowledge with others. So we usually pass it on free to others for further enjoyment. To make a story and a book to travel very far, one must share it with other people. Today knowledge in online for people to gain free common and universal knowledge. We were the rebels that wanted to make a change. It is only few ways to help people, you give them a job, and also an education and freedom to read as many free books as posible. Thanks for doing a nice job and be helpful.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
Follow tehani F.
Unfollow tehani F.
Share Review
Report Review

Love Alibris
March 26, 2021

Love Alibris. Never had a bad experience, all my books arrive on time, overall great site to order from. Also, great prices.

Date of experience: March 25, 2021
Illinois
2 reviews
2 helpful votes
Follow Michelle T.
Unfollow Michelle T.
Share Review
Report Review

I ordered a book and six weeks later it still wasn't here, with no updates from you. I was assured by the seller in London that they had shipped the book to your warehouse. Then I was told by you that the book was in the warehouse waiting to be shipped. A week or two later I'm told the book is no longer available. Not a good experience

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2021
Colorado
1 review
0 helpful votes
Follow Darin H.
Unfollow Darin H.
Share Review
Report Review

No issues so far!
March 26, 2021

No issues so far! Just had some issues entering credit card information.

Date of experience: March 25, 2021
Ohio
1 review
0 helpful votes
Follow Jenna T.
Unfollow Jenna T.
Share Review
Report Review

I'd like to know which books apply to free shipping before I check out.

Date of experience: March 25, 2021
Michigan
4 reviews
0 helpful votes
Follow Tammie S.
Unfollow Tammie S.
Share Review
Report Review

Seems straight forward
March 25, 2021

Seems straight forward. Will see how long till delivery.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
Follow Jennifer K.
Unfollow Jennifer K.
Share Review
Report Review

They have books here I have been unable to locate anywhere else.

Date of experience: March 25, 2021
California
1 review
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

Easy to use
March 25, 2021

Easy to use. Though when I was nearly ready to confirm my order I thought of another book I wanted to look for and I wished there was a button on that page to "add something." Nevertheless it all worked out fine.

Date of experience: March 25, 2021
Colorado
2 reviews
0 helpful votes
Follow Ellen C.
Unfollow Ellen C.
Share Review
Report Review

First time purchasing here
March 25, 2021

First time purchasing here. Hopefully all will go well.

Date of experience: March 25, 2021
Minnesota
1 review
0 helpful votes
Follow Eva X.
Unfollow Eva X.
Share Review
Report Review

This is the second time I've ordered from alibris. The first time I ordered my order came quickly and in good condition. Everything is always communicated well and just an easy process.

Date of experience: March 25, 2021
Ohio
1 review
0 helpful votes
Follow Bradley F.
Unfollow Bradley F.
Share Review
Report Review

Best prices and availability
March 25, 2021

Best prices and availability. I have switched from Amazon to Alibris. Free shipping is a little slower, but worth it.

Date of experience: March 25, 2021
Missouri
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Share Review
Report Review

Media mail is $2.99 on other sites
April 24, 2021

Media mail is $2.99 on other sites. Why is it $3.99 on this site?

Date of experience: March 25, 2021
Louisiana
1 review
0 helpful votes
Follow Louis Z.
Unfollow Louis Z.
Share Review
Report Review

I was elated to find books that I haven't seen since I was a lad training with my cousin/sensei, Grandmaster Ben Pryor. The only thing keeping me from giving you a 5 star rating is there are no coupons for new account members/first time orders.

Date of experience: March 25, 2021
Florida
1 review
0 helpful votes
Follow Joey O.
Unfollow Joey O.
Share Review
Report Review

:)
March 25, 2021

:)

Date of experience: March 24, 2021