Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Really great selection of books, easy to navigate and use site.
Easy to find a rare book that I wanted to read at a good price and shipping costs not prohibitive.
ASA, the process of continuos shopping is very confusing. But took me forever. Also, I was confused when ordering a DVD that says rental exclusive, does that mean I return it or do I keep it. Finally, I do appreciate buying from other than amazon. I do not want to give them my money, if I can help it.
I've referred your company to several friends. They too are sick of amazon, whole foods and the bezos dynasty.
Thank u. Please work on some of your prices. I had to use the wish list. I pray my items will be there when I am able to pay. I'm a senior living on social security, but I still love to read and enjoy good films.
Regards, zarinah shakir
4. 5. 2021
Even when I'm organized enough to choose all my books from the same storefront, I still have to pay flat shipping fees ($14 in books and $18 in s/h doesn't seem right). Bottom line: it's still cheaper & more ethical than Amazon.
Very smooth in finding my selections. Check out was also very smooth.
Shipping is a little expensive but overall pretty good
Thank you! Was a little challenge changing the billing address, otherwise the process was smooth
You advertise free shipping for alibris items for $39. I had many alibris books in my cart with free shipping symbol but when I wanted to submit the order, no free shipping was available. I removed almost all of them because i could buy them from other sellers with free or cheaper shipping. It happened to me many times on your website. You offer free shipping but never provide it. That's why I stay away from your store and try to buy from different sellers.
Always get some great books from Alibris companies.
Well, the website is easy to manage" my transaction was easy and the item had a good price... thanks so much
Alibris had the DVDs I wanted and at the right price. Website easy to navigate.
Entire transaction was without hassles (as always).
Been nice and easy. This is my first order from you guys and if all goes well and gets here then I will be ordering a lot more from this site.
This site is very easy to use--fingers crossed my order makes it to Canada.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

