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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,477
shipping
12,467
quality
12,461
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
2 reviews
0 helpful votes
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Tried to buy this book before and was being charged £75 plus for shipping so quickly cancelled the order! Can't remember which site I was using but not yours

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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Really great selection of books, easy to navigate and use site.

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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Easy to find a rare book that I wanted to read at a good price and shipping costs not prohibitive.

Date of experience: April 4, 2021
Pennsylvania
1 review
0 helpful votes
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ASA, the process of continuos shopping is very confusing. But took me forever. Also, I was confused when ordering a DVD that says rental exclusive, does that mean I return it or do I keep it. Finally, I do appreciate buying from other than amazon. I do not want to give them my money, if I can help it.
I've referred your company to several friends. They too are sick of amazon, whole foods and the bezos dynasty.
Thank u. Please work on some of your prices. I had to use the wish list. I pray my items will be there when I am able to pay. I'm a senior living on social security, but I still love to read and enjoy good films.
Regards, zarinah shakir
4. 5. 2021

Date of experience: April 4, 2021
Colorado
1 review
0 helpful votes
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I've been shopping here at the Alibris website for several years now and the site is very well constructed and ordering and check out has always been easy and painless.

Date of experience: April 4, 2021
California
1 review
0 helpful votes
Follow LEAH L.
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Even when I'm organized enough to choose all my books from the same storefront, I still have to pay flat shipping fees ($14 in books and $18 in s/h doesn't seem right). Bottom line: it's still cheaper & more ethical than Amazon.

Date of experience: April 4, 2021
California
1 review
0 helpful votes
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Very smooth in finding my selections. Check out was also very smooth.

Date of experience: April 4, 2021
Kentucky
1 review
0 helpful votes
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Shipping is a little expensive but overall pretty good

Date of experience: April 4, 2021
District of Columbia
1 review
0 helpful votes
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Alibris offers the best and easiest book shopping experience on the web today.

Date of experience: April 4, 2021
New Mexico
2 reviews
0 helpful votes
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Thank you!
April 4, 2021

Thank you! Was a little challenge changing the billing address, otherwise the process was smooth

Date of experience: April 4, 2021
New York
1 review
0 helpful votes
Follow Yelena L.
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You advertise free shipping for alibris items for $39. I had many alibris books in my cart with free shipping symbol but when I wanted to submit the order, no free shipping was available. I removed almost all of them because i could buy them from other sellers with free or cheaper shipping. It happened to me many times on your website. You offer free shipping but never provide it. That's why I stay away from your store and try to buy from different sellers.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2021
Massachusetts
1 review
0 helpful votes
Follow Dalia Z.
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Always get some great books from Alibris companies.

Date of experience: April 4, 2021
New York
1 review
0 helpful votes
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Well, the website is easy to manage" my transaction was easy and the item had a good price... thanks so much

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
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Alibris had the DVDs I wanted and at the right price. Website easy to navigate.

Date of experience: April 4, 2021
Mexico
1 review
0 helpful votes
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Entire transaction was without hassles (as always).

Date of experience: April 4, 2021
Virginia
1 review
0 helpful votes
Follow Terrence I.
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Been nice and easy
April 4, 2021

Been nice and easy. This is my first order from you guys and if all goes well and gets here then I will be ordering a lot more from this site.

Date of experience: April 3, 2021
Virginia
1 review
0 helpful votes
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I absolutely love to purchase my favorite books from Alibris. I also appreciate the fact that they are concerned about my satisfaction.

Date of experience: April 3, 2021
Maryland
1 review
0 helpful votes
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Most items received in a timely manner and as advertised.

Date of experience: April 3, 2021
New York
1 review
0 helpful votes
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Fast and easy!
April 4, 2021

Fast and easy! If the shipping is good I'll give 5 stars.

Date of experience: April 3, 2021
Canada
1 review
0 helpful votes
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This site is very easy to use--fingers crossed my order makes it to Canada.

Date of experience: April 3, 2021