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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,398
shipping
12,388
quality
12,382
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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I don't buy often but I've bought several books and each time has been easy to order, fast delivery, and great prices! I recommend ALIBRIS!

Date of experience: April 20, 2021
Missouri
2 reviews
0 helpful votes
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Of all the online used bookstores (including Amazon) you had the best selection and best pricing.

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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I was referred here by findcheapbooks.com. I'm super excited to find this book in new condition. My CEO at my new non profit job wants me to read it and now I'll be able to take notes and do all the important stuff you do when a book is your own and not a loaner!

Date of experience: April 20, 2021
Michigan
1 review
0 helpful votes
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Good price for a new book I want
April 21, 2021

Good price for a new book I want. Was quick and easy to order.

Date of experience: April 20, 2021
South Carolina
1 review
0 helpful votes
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Your website is easy to use
April 21, 2021

Your website is easy to use. I trust your company. You have always provided me with good service. I love it that I can almost always find here the hard-to-find :)

Date of experience: April 20, 2021
Georgia
1 review
0 helpful votes
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Very easy and simple shopping
April 21, 2021

Very easy and simple shopping. I only wish I could have found more books by subject, and not just by title, author, or ISBN.

Date of experience: April 20, 2021
Pennsylvania
1 review
0 helpful votes
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Every part of the site is easy to use, the search engine is speedy and accurate, and the optimized cart feature is extremely handy.

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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Where's my $5 coupon
May 21, 2021

Where's my $5 coupon. Problems w/the coupons & checkout.

Date of experience: April 20, 2021
Missouri
1 review
0 helpful votes
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Very easy to find-easy to order
April 20, 2021

Very easy to find-easy to order. Will use this website again

Date of experience: April 20, 2021
Sweden
2 reviews
0 helpful votes
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At least when the packages some from Alibris the service is A 1 quality

Date of experience: April 20, 2021
Oregon
1 review
0 helpful votes
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Only complaint is that you can't search an authors books by date of print- oldest to newest title.

Date of experience: April 20, 2021
Mississippi
1 review
0 helpful votes
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I can usually find the books I am looking for and love the easy checkout.

Date of experience: April 20, 2021
Oregon
1 review
0 helpful votes
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Dumbfounded by the high price of some of the titles I searched

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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You always have the books I need for my ministry. Thank you

Date of experience: April 20, 2021
Florida
1 review
0 helpful votes
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Auto correct to authors names in search bar was inconvenient, so 4 stars instead of 5 stars.

Date of experience: April 20, 2021
Missouri
1 review
0 helpful votes
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It was easy to find what I wanted
April 20, 2021

It was easy to find what I wanted. And I love free shipping!

Date of experience: April 20, 2021
Virginia
2 reviews
0 helpful votes
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Easy to find what I'm looking for; lots of options.

Date of experience: April 20, 2021
Maryland
1 review
0 helpful votes
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Easy to find books, usually
April 20, 2021

Easy to find books, usually. Appreciate the description of the condition of the book.

Date of experience: April 20, 2021
Illinois
1 review
0 helpful votes
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I spent over an hour on the Alibris website trying to change my form of payment but could find no way to do it. I finally was forced to buy a book in order to change it. This is an incredibly difficult and challenging system to do something which should be easy. Amazon took 2 minutes to change. Fix your website.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 20, 2021
South Carolina
2 reviews
0 helpful votes
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My first experience with you is, so far, very positive. Your book selection and prices are very good.

Date of experience: April 20, 2021