Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Best prices and has all choices of books and styles!
I hope your warehouse workers are paid and treated well...
Amazing selection of books I can't find anywhere else. Great prices, and great shopping experience! I also have dealt with customer service when I had question about my order and they are very responsive.
Good links to similar books. No obvious way to get back to shopping cart after browsing other books.
I bought books from your company in the past, good service!
Quick and easy ordering. Only Alibris had this moderately rare book at a reasonable price.
It would be beneficial to know how many reviews sellers have that establish their ratings.
Great selection of wonderful books! Very easy to order online.
It was very easy to order the book I wanted. The description of the book's condition was very helpful.
Excellent selection and customer interface. Never any problems.
Great prices, they have all the books I'm searching for
Easy to find what I was looking for, excellent price!
Clear and concise information about the book I was looking for.
I am trying to complete a collection of one author in first edition, signed books. I found them on another website and was about to order when I remembered Alibris. So glad I did! They were less expensive and I found more of them. Very excited!
Very reliable and timely. Wonderful experience with Alibris
I love Alibris - a great alternative to Amazon. I like the shopping experience.
Site is easy to navigate and checkout. Very user friendly.
I have already unsubscribed from special offers before. The default option at guest checkout should not be to subscribe to special offers.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

