Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,456
shipping
12,446
quality
12,440
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Utah
2 reviews
0 helpful votes
Follow Alice T.
Unfollow Alice T.
Share Review
Report Review

You found me cheaper used book than I could find looking for myself.

Date of experience: June 11, 2021
Minnesota
2 reviews
0 helpful votes
Follow Kate S.
Unfollow Kate S.
Share Review
Report Review

Site is very easy to use, found what I was looking for right away.

Date of experience: June 11, 2021
Missouri
1 review
0 helpful votes
Follow Wanda A.
Unfollow Wanda A.
Share Review
Report Review

Thank you for always having the books I need! Good quality books!

Date of experience: June 11, 2021
Virginia
1 review
0 helpful votes
Follow Patricia Q.
Unfollow Patricia Q.
Share Review
Report Review

Good selection, good prices, easy ordering. Highly recommend site.

Date of experience: June 11, 2021
Canada
1 review
0 helpful votes
Follow Helen F.
Unfollow Helen F.
Share Review
Report Review

Pretty good experience
June 11, 2021

Pretty good experience. It is a long time since I've been on the website so it took a little while. I appreciate the good prices and avalability of books on your site! Thanks again. Kind Regards, David Nokes

Date of experience: June 11, 2021
Turkiye
1 review
0 helpful votes
Follow IDRIS K.
Unfollow IDRIS K.
Share Review
Report Review

Good, the coupon was good for me. And shopping here was simple enough...

Date of experience: June 11, 2021
New Jersey
1 review
0 helpful votes
Follow Jane T.
Unfollow Jane T.
Share Review
Report Review

I buy from this site...
June 11, 2021

I buy from this site... No Problems and good sellers

Date of experience: June 11, 2021
Illinois
1 review
0 helpful votes
Follow Paul Y.
Unfollow Paul Y.
Share Review
Report Review

Just a little confusing at checkout. Otherwise, good.

Date of experience: June 11, 2021
Utah
1 review
0 helpful votes
Follow Ansalee B.
Unfollow Ansalee B.
Share Review
Report Review

Only once out of the several books I've ordered through this site had an issue, which was when the bookshop didn't send my book until I reached out about two or three weeks late. This is a great site!

Date of experience: June 11, 2021
Washington
1 review
0 helpful votes
Follow William A.
Unfollow William A.
Share Review
Report Review

My shopping experience so far has taken less time than I anticipate spending on this survey.

Date of experience: June 11, 2021
California
1 review
0 helpful votes
Follow Howard V.
Unfollow Howard V.
Share Review
Report Review

Still unable to return as a seller (after the fire, finding unsorted inventory) but as a customer, as always a clear, simple, easy process to get the book I want and also patronize independent booksellers

Date of experience: June 11, 2021
Massachusetts
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

I can't find how I can contact you before making an order.

Your coupon said $10 (up to) and free shipping. Why am I being charged for shipping?

Mike Heichman *******143

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 11, 2021
Mississippi
1 review
0 helpful votes
Follow Donna A.
Unfollow Donna A.
Share Review
Report Review

I have ordered from alibris previously and they continue to have great prices - including shipping.

Date of experience: June 11, 2021
California
1 review
0 helpful votes
Follow Jane R.
Unfollow Jane R.
Share Review
Report Review

Thanks it was easy
June 11, 2021

Thanks it was easy. It is the first time I ever bought something on line.

Date of experience: June 11, 2021
Florida
1 review
0 helpful votes
Follow Monica M.
Unfollow Monica M.
Share Review
Report Review

It would be nice to have a combination or discount for shipping when we order form same store.

Date of experience: June 11, 2021
Oregon
1 review
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

Quick response to my query about a book and ease of checking out.

Date of experience: June 11, 2021
New York
1 review
0 helpful votes
Follow k L.
Unfollow k L.
Share Review
Report Review

Always quick, clear, and easy to find what I want.

Date of experience: June 11, 2021
Colorado
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

I love being able to sort by the condition of the book not just the price.

Date of experience: June 11, 2021
Montana
1 review
0 helpful votes
Follow Jessica B.
Unfollow Jessica B.
Share Review
Report Review

Found what i needed no problem
June 11, 2021

Found what i needed no problem- looking for ward to getting my order

Date of experience: June 11, 2021
Ohio
1 review
0 helpful votes
Follow Jenifer G.
Unfollow Jenifer G.
Share Review
Report Review

Great books, great price, not a lot of communication. Always works out great! Love the coupons!

Date of experience: June 11, 2021