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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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You found me cheaper used book than I could find looking for myself.
Site is very easy to use, found what I was looking for right away.
Thank you for always having the books I need! Good quality books!
Good selection, good prices, easy ordering. Highly recommend site.
Pretty good experience. It is a long time since I've been on the website so it took a little while. I appreciate the good prices and avalability of books on your site! Thanks again. Kind Regards, David Nokes
Good, the coupon was good for me. And shopping here was simple enough...
Just a little confusing at checkout. Otherwise, good.
Only once out of the several books I've ordered through this site had an issue, which was when the bookshop didn't send my book until I reached out about two or three weeks late. This is a great site!
Still unable to return as a seller (after the fire, finding unsorted inventory) but as a customer, as always a clear, simple, easy process to get the book I want and also patronize independent booksellers
I can't find how I can contact you before making an order.
Your coupon said $10 (up to) and free shipping. Why am I being charged for shipping?
Mike Heichman *******143
Thanks it was easy. It is the first time I ever bought something on line.
Always quick, clear, and easy to find what I want.
Found what i needed no problem- looking for ward to getting my order
Great books, great price, not a lot of communication. Always works out great! Love the coupons!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

