Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,451
shipping
12,441
quality
12,435
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
Follow David U.
Unfollow David U.
Share Review
Report Review

Muy buena aunque los costos de envio muy altos

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
Follow Keaton G.
Unfollow Keaton G.
Share Review
Report Review

I like how the prices on the site are actually affordable! I got some dc rebirth comics before and was actually surprised how good the comics condition was even when the price was $3. I hope the price of TMNT IDW collections drop soon because I really want to get my hands on those.

Date of experience: July 7, 2021
Oregon
1 review
0 helpful votes
Follow Chris Y.
Unfollow Chris Y.
Share Review
Report Review

You actually aren't to blame
August 6, 2021

You actually aren't to blame. My frustrations come from a long line of internet deterioration, offensive language by sellers, and complete breakdown of the process of getting information, personalized services, and satisfactory experience involved in buying things online or on the phone. You should cater the whole experience to your customers' satisfaction and ease, which 90-98% of online and telephone businesses no longer do. The internet has overused its usefulness and reason for being which was supposed to be blah blah blah speek and all that otaaher $#*!. Speed? It takes ridiculously long times just to get extremely simple and straightforward info or do some simple transaction, which negates all the benefits and then some. People are trained to think this is all necessary and this is the wave of the future rather than a tsunami that is flooding the whole city, town, and landscape. Ig's over unless we can curtail the unregulated use of health-damaging and reproduction-altering electromagnetics such as microwaves, wifi, dumb meters, and other such genocidal electromagnetic assault devices. People need to read up on this subject or suffer teh consequences of trusting anyone in a corporate board room, high position in government, or who is a soldier for these homicidal scammers.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2021
Georgia
1 review
0 helpful votes
Follow Yvette N.
Unfollow Yvette N.
Share Review
Report Review

First time ordering
July 7, 2021

First time ordering. Was a little surprised at the extra charges of shipping ($3.99 per book) and tax at the end, unlike Amazon Prime.

Date of experience: July 6, 2021
Georgia
1 review
0 helpful votes
Follow Wendy V.
Unfollow Wendy V.
Share Review
Report Review

Great
July 6, 2021

Great. Book I ordered a couple weeks ago was like new and came very fast.
Thank you!

Date of experience: July 6, 2021
Minnesota
1 review
0 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Share Review
Report Review

Availability and cost of item ordered, ease of payment method.

Date of experience: July 6, 2021
Washington
1 review
0 helpful votes
Follow Barbara O.
Unfollow Barbara O.
Share Review
Report Review

Love your books
July 6, 2021

Love your books. It saves me money so I can buy two copies-one for me and one for my little free library.

Date of experience: July 6, 2021
Canada
1 review
0 helpful votes
Follow Margaret I.
Unfollow Margaret I.
Share Review
Report Review

Found what I wanted (using bookfinder.com), good quality product at a reasonable price, easy checking out process.

Date of experience: July 6, 2021
New Jersey
1 review
0 helpful votes
Follow Lilian Z.
Unfollow Lilian Z.
Share Review
Report Review

The excellent Alibris website is fast, fair, and friendly!
==> PLEASE USE MY PEN NAME, LILIAN DUVAL.

Date of experience: July 6, 2021
Colorado
1 review
0 helpful votes
Follow Erik A.
Unfollow Erik A.
Share Review
Report Review

Love this site because I want to spurt small bookstores

Date of experience: July 6, 2021
Ohio
1 review
0 helpful votes
Follow keith P.
Unfollow keith P.
Share Review
Report Review

I really appreciate your company. I can find anything with you.

Date of experience: July 6, 2021
Nebraska
1 review
0 helpful votes
Follow Pam X.
Unfollow Pam X.
Share Review
Report Review

Easy navigation; nice options for payments; good amount of book choices.

Date of experience: July 6, 2021
Wisconsin
1 review
0 helpful votes
Follow MEL P.
Unfollow MEL P.
Share Review
Report Review

Easy sign up, feel free to send info on other concerts available

Date of experience: July 6, 2021
Massachusetts
1 review
0 helpful votes
Follow Scott Y.
Unfollow Scott Y.
Share Review
Report Review

I have always been happy with the service provided by Alibris.

Date of experience: July 6, 2021
Illinois
1 review
0 helpful votes
Follow bonnie L.
Unfollow bonnie L.
Share Review
Report Review

Easy to use site
July 6, 2021

Easy to use site.
Found an out of print treasure at a reasonable price.

Date of experience: July 6, 2021
Arizona
1 review
0 helpful votes
Follow Earl C.
Unfollow Earl C.
Share Review
Report Review

Fast and easy
July 6, 2021

Fast and easy. And surprisingly cheap. And it also tells me what's all included.

Date of experience: July 6, 2021
Wisconsin
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Share Review
Report Review

You can sign in as a guest and the process is quick and easy to follow.

Date of experience: July 6, 2021
New York
1 review
0 helpful votes
Follow Rita O.
Unfollow Rita O.
Share Review
Report Review

It was easy to search and find options. The descriptions of book conditions was clear. Selecting Shipping method was easy too.

Date of experience: July 5, 2021
California
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

The experience was pretty straightforward. I liked the fact that everything here was very user friendly.

Date of experience: July 5, 2021
Texas
1 review
0 helpful votes
Follow Blane S.
Unfollow Blane S.
Share Review
Report Review

Nothing can replace have a book in your hands. Like an old friend that will never turn you down, recycled books are the way to rekindle life! Thank you!

Date of experience: July 5, 2021