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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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There was a discrepancy in your visible shipping data. The item said "this item MAY be eligible for free shipping". The conditions that "MAY" would apply to were not found by a search on your site nor on a Google search of your site using "eligibility for free shipping" as a search string. Moreover, other remarks on your site instructed me to look for the free-shipping truck icon. None were seen on this item. And ticking off a box in the "advanced search" function was not done as how to get to an "advanced search" was not visible and there was no way to discern whether the "advanced search" still existed or was discontinued in actuality even though still mentioned in your shipping remarks.
Note that I checked "Yes" on the order satisfaction choice below in case you want to tell me where I am wrong on the above, if I am wrong. Thank You.
There was no way for me to determine
Experience was OK but I wish there was an option to specify the purchase and shipment as a gift.
Fairly easy to check out. I'll say more when i receive
Had difficulty with check out. It kept asking for information I had given it (account address)
I appreciate that you can pop in on a cart all month then sort it and make a purchase once a month. True, you may lose a couple on the way from someone else getting it, but the convenience to add, remove, or move to waitlist far outways the risk.
Very quick & easy to use! I needed to update my password - immediate email with instructions - done!
I enjoy shopping at Alibris. It was a good resource when I needed books for my medical assistance course when I returned to school.
$5 off for subscribing is deceiving, because it does not say for orders $50 or more until it reaches your inbox.
Just easy to place a complicated order and to change it, as I saw the costs of shipping, to add and remove items. Nice interface.
I buy several used books and my first stop is always alibris.com. Never had any issues and the book conditions is always as described or better.
Quick, easy to understand. Nothing tricky, and best of all you are not Amazon.
I haven't received my order yet but I found exactly what I was looking for at a great price!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

