Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,338
shipping
12,328
quality
12,322
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow S D.
Unfollow S D.
Share Review
Report Review

You sent me a message about a coupon for $5 off to use on this purchase. So I signed up and then there was no way to apply the coupon so I signed up for nothing. I feel that was bait and switch!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2025
North Carolina
1 review
0 helpful votes
Follow Shameka S.
Unfollow Shameka S.
Share Review
Report Review

I love your prices and options
July 25, 2025

I love your prices and options. I don't like to pay full price for books I'll only use for a class and potentially not need much more.

Date of experience: July 15, 2025
California
1 review
0 helpful votes
Follow Windy O.
Unfollow Windy O.
Share Review
Report Review

Good price.This is my first order so I can only say the ordering was easy so far.Thank you.

Date of experience: July 15, 2025
Louisiana
1 review
0 helpful votes
Follow Andy M.
Unfollow Andy M.
Share Review
Report Review

Alibris is convenient and has a large selection at reasonable prices.

Date of experience: July 15, 2025
California
1 review
0 helpful votes
Follow Catherine R.
Unfollow Catherine R.
Share Review
Report Review

Good book seller
July 25, 2025
Updated review

I would recommend this seller. The book arrived in better condition that was described. Delighted with book

Date of experience: July 15, 2025

Good price
July 3, 2025
Previous review

Good price. Easy checkout. Not interested in a standard review until I get book

Date of experience: June 23, 2025
California
1 review
0 helpful votes
Follow Betty D.
Unfollow Betty D.
Share Review
Report Review

Quick and better than the authors website which is...
July 25, 2025
Updated review

Quick and better than the authors website which is back ordered

Date of experience: July 15, 2025

Love it
June 30, 2025
Previous review

Love it. Feels good to not buy from a company that would make a 40 million dollar documentary about Melania Trump. Also recycle--sweet! Tahnkyou all

Date of experience: June 20, 2025
Florida
1 review
0 helpful votes
Follow ANGEL T.
Unfollow ANGEL T.
Share Review
Report Review

Always deliver. Good prices.
July 25, 2025

Alibris always deliver. Good prices. Here I find what I'm looking for.

Date of experience: July 15, 2025
Alabama
1 review
0 helpful votes
Follow Christine L.
Unfollow Christine L.
Share Review
Report Review

Exactly what I wanted
July 25, 2025

Order placement was easy. Product was priced and delivered as expected and was in the condition as advertised. I was happy with the product and appreciate Alibris being able to get me the titles I want. :)

Date of experience: July 15, 2025
Ohio
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Better Than Expected
July 25, 2025

The books I purchased came in much better shape than what I expected. So, I am very pleased with the value I received. I would give my experience five stars except for the long delay in receiving one of the books. I purchased two identical books that were sourced by two different suppliers. I paid roughly the same for each. The first book arrived within days, but the second took several weeks. The discrepancy is perplexing. I understand there are differences in supplier processes, but alibris needs to understand that as a buyer, I am purchasing from one entity. Perhaps alibris can gain consistency by working with its providers.

Date of experience: July 15, 2025
Minnesota
1 review
0 helpful votes
Follow Ilze M.
Unfollow Ilze M.
Share Review
Report Review

Forget about it
July 25, 2025

Great. But I'd appreciate it if I received no more of these evaluation forms.

Date of experience: July 15, 2025
Canada
1 review
0 helpful votes
Follow Josh Q.
Unfollow Josh Q.
Share Review
Report Review

Great prices on items and on the shipping! The site was easy to navigate and I found exactly what I was looking for.

Date of experience: July 15, 2025
California
1 review
0 helpful votes
Follow Elizabeth D.
Unfollow Elizabeth D.
Share Review
Report Review

Great Service
July 25, 2025

Awesome price, great service and right on time! Thank you for seamless transaction

Date of experience: July 15, 2025
California
1 review
0 helpful votes
Follow Donna D.
Unfollow Donna D.
Share Review
Report Review

The book was packaged well and arrived in a timely manner as described.

Date of experience: July 15, 2025
Colorado
1 review
0 helpful votes
Follow Katie G.
Unfollow Katie G.
Share Review
Report Review

Easy to use search interface and consistently has the best prices.

Date of experience: July 15, 2025
Arkansas
1 review
0 helpful votes
Follow Marsha S.
Unfollow Marsha S.
Share Review
Report Review

I always find what I am looking for. Reasonable shipping costs.

Date of experience: July 15, 2025
Oregon
1 review
0 helpful votes
Follow Louise C.
Unfollow Louise C.
Share Review
Report Review

Quick service, good selection, and easy ordering, thank you!

Date of experience: July 15, 2025
Ohio
1 review
0 helpful votes
Follow Sheeyl I.
Unfollow Sheeyl I.
Share Review
Report Review

It was great, haven't ordered in awhile, love your low prices!

Date of experience: July 15, 2025
Massachusetts
1 review
0 helpful votes
Follow Carol L.
Unfollow Carol L.
Share Review
Report Review

Great!
July 25, 2025

Great! How to find book and was pleased to not find it or find a new copy. Thank you.

Date of experience: July 15, 2025
New York
1 review
0 helpful votes
Follow Lorraine B.
Unfollow Lorraine B.
Share Review
Report Review

I found the book I wanted quickly and the price was excellent. Check out with simple also I'll definitely look here again for any book I need.

Date of experience: July 15, 2025
Illinois
1 review
0 helpful votes
Follow Jeanne F.
Unfollow Jeanne F.
Share Review
Report Review

Easy to shop.
July 25, 2025
Updated review

Appreciate ease of shopping, abundance of options, and descriptions of those items so I can make the best choice for my needs. CDs arrived well packaged.

Date of experience: July 15, 2025

Shipping costs seem high
January 24, 2025
Previous review

Shipping costs seem high. Between the cost of the book and the cost of shipping, many of the prices seem high.

Date of experience: January 13, 2025