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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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In some screen views, the price for items is not shown next to products
I ordered several DVDs from Alibris on June 23,2025. All reached me in my own country within two weeks, which is the fastest turnaround time in the many years I have ordered from Alibris. All appear to be physically in good shape. I have not had time to play them all, but they appear to be undamaged.
Found what I wanted first try! I don't have anything more to sY.
Trying to find copy with expedited shipping. Kind of confusing.
Quick and easy. My book titles were easy to locate with several price options and hard/soft cover choice.
Seems functional and easy to use. Now ading 14 more characters because it's a stupid way to ask for "shoping experience"
In these times, we are grateful for you in allowing us to continue to be able to buy books ay great prices!
Fast to find a book that is at a wonderful price! Thank you for having always having exactly what i am searching for
The book was in my mailbox in a few days after ordering. Glad I did not have to order from Amazon.
Good price reasonable shipping time package good. I would have like to have received a tracking number.
First time Surveys that demand a certain response unually get none at all from me. I made an exception because of John
I found what I was looking for right away even though I didn't know its full title
I ordered two used books. Prices were good, shipping was reasonable, delivery was as expected, and the books were in great condition. I would order again from this company since I was happy with the whole experience.
Easy to complete everything. Found two books that I was looking for at good prices.
I have been a customer for 20+ years and my experience has always been very good- and it has gotten better with time & technology advances.
Easy to find what I'm looking for. Items arrive quickly. Wish these boxes didn't need 50 characters
I can usually find what I need for book club. I have found cookbooks that are not new
I always find what I want... and more -- absolutely every time!
I'm able to find older TV shows on dvd, which makes it that much more enjoyable, thank you
Found a tv show on dvd and was reasonable price. Some older tv shows are getting harder to find, so great find
Books arrived promptly, in good shape. I was pleased with the variety of foreign language books available.
Love that you have children's books in Spanish, and have great prices.
It told me I only needed 5 more dollars for free shipping and then the majority of the books added $4.99 per book for shipping. Maybe it listed the shipping on the screen somewhere, but I didn't see it.
Shipping charges were higher than expected but otherwise a very good experience!
EZ & simple. A good experience except for the requirement to use a minimum of 50 letters for the message.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

