Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 109,083

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
991
value
11,951
shipping
11,941
quality
11,935
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Delmar M.
Unfollow Delmar M.
Share Review
Report Review

Good service
July 18, 2025

Everything went well with my order. The price was good and shipped promptly.

Date of experience: July 8, 2025
Texas
1 review
0 helpful votes
Follow Edith A.
Unfollow Edith A.
Share Review
Report Review

All good, but I was unable to find where to put the coupon code I had for this purchase

Date of experience: July 7, 2025
Minnesota
1 review
0 helpful votes
Follow Ash C.
Unfollow Ash C.
Share Review
Report Review

I can find pretty much anything I can think of here, and it does ny heart good to know I'm inheriting someone else's books and music.

Date of experience: July 7, 2025

Such a refreshingly simple, honest, no-nonsense website
October 8, 2024
Previous review

Such a refreshingly simple, honest, no-nonsense website. Truly an excellent experience.

Date of experience: September 28, 2024
South Dakota
1 review
0 helpful votes
Follow Cathie D.
Unfollow Cathie D.
Share Review
Report Review

Very satisfied.
July 18, 2025

The book came in good time. It was well packaged and arrived in perfect condition. I am delighted.

Date of experience: July 7, 2025
Arizona
1 review
0 helpful votes
Follow PATRICIA C.
Unfollow PATRICIA C.
Share Review
Report Review

I AM PLEASED!
July 18, 2025
Updated review

VERY PROFESSIONAL! I WAS A FIRST TIME ORDERER WITH YOUR COMPANY AND WAS EXTREMELY PLEASE WITH THE RESULTS! (SHOULD READ: PLEASED!) WILL DO IT AGAIN IN THE FUTURE. AM TRYING TO SELL 1000 BOOKS - DO NOT KNOW IF PEOPLE READ ANYMORE! VERY SAD AND VERY "DUMB!"

Date of experience: July 7, 2025

THIS IS MY FIRST EXPERIENCE WITH YOUR COMPANY!
June 26, 2025
Previous review

THIS IS MY FIRST EXPERIENCE WITH YOUR COMPANY! SO WE SHALL SEE HOW IT WORKS OUT!

Date of experience: June 16, 2025
California
1 review
0 helpful votes
Follow Paul B.
Unfollow Paul B.
Share Review
Report Review

A nice easy experience with Alibris as always.
Cheers to you

Date of experience: July 7, 2025
Illinois
1 review
0 helpful votes
Follow Darcey S.
Unfollow Darcey S.
Share Review
Report Review

Excellent condition!
July 18, 2025

Great way to get current books without the big price tag attached to them.

Date of experience: July 7, 2025
New York
1 review
0 helpful votes
Follow Kelly M.
Unfollow Kelly M.
Share Review
Report Review

Finally, the correct version
July 18, 2025

Book showed up on time and was in the condition indicated, as well as being the title I ordered, which is more than I can say for Amazon.

Date of experience: July 7, 2025
Florida
1 review
0 helpful votes
Follow Leah M.
Unfollow Leah M.
Share Review
Report Review

Great service
July 18, 2025

I placed an order for my son, everything arrived earlier than expected! Easy to order, great experience

Date of experience: July 7, 2025
California
2 reviews
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

Very good servce
July 18, 2025
Updated review

The book is in better condition than I expected and arrived in a reasonable amount of time. No problems.

Date of experience: July 7, 2025

When a previous order was cancelled, I was directed to other sellers who had the same book. Ordering was very quick and easy.

Date of experience: April 23, 2025
Arizona
1 review
0 helpful votes
Follow Daniel S.
Unfollow Daniel S.
Share Review
Report Review

Say no to cardboard envelopes
July 18, 2025

Came in just a cardboard envelope but otherwise was delivered in a rough timely manner.

Date of experience: July 7, 2025
California
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

I had a lot of trouble with checkout on this order. It was frustrating.

Date of experience: July 7, 2025
Arizona
1 review
0 helpful votes
Follow Gerald H.
Unfollow Gerald H.
Share Review
Report Review

I return time and again!
July 17, 2025
Updated review

I return time and again! Previous used book purchases from other sellers will sometimes arrive without dust covers. Not via Alibris. Easy to use website. Check out automatically suggests the same item from a different location to consolidate shipping. Love my hard covers. Thank you.

Date of experience: July 7, 2025

I save the Alibris name to remember where to book shop!
January 17, 2025
Previous review

I save the Alibris name to remember where to book shop! Always manage to find which author and titles I am looking for. Good pricing, always good condition hard covers. Thank you.

Date of experience: January 6, 2025
Connecticut
1 review
0 helpful votes
Follow Zoe S.
Unfollow Zoe S.
Share Review
Report Review

I can always find the books I want, often decades old titles, at a great price from Alibris. Reliable.

Date of experience: July 7, 2025

Plato and Children's Books
June 1, 2025
Previous review

All good. I'm very happy with the service I get from Alibris. Yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada.

Date of experience: May 22, 2025
California
1 review
0 helpful votes
Follow Sean E.
Unfollow Sean E.
Share Review
Report Review

Great Find
July 17, 2025

Was very happy to find stock on an item that had been out of stock at all the usual retailers.

Date of experience: July 7, 2025
New York
1 review
0 helpful votes
Follow jane k.
Unfollow jane k.
Share Review
Report Review

Not knowing shipping up front is a bit misleading. Shipping ended up being more than the books!

Date of experience: July 7, 2025
Washington
3 reviews
2 helpful votes
Follow Maribel R.
Unfollow Maribel R.
Share Review
Report Review

Sun signs a study book for Astrology
July 17, 2025
Updated review

Wonderful book in perfect condition though "used" well packed came speedily
I'm thrilled

Date of experience: July 7, 2025

Don't know why I always chose Alibris
November 5, 2023
Previous review

Don't know why I always chose Alibris - it might be the good prices, ease of checkout, thorough description of what you are getting - but its fully satisfactory.

Date of experience: November 5, 2023
Illinois
2 reviews
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Golden books
July 17, 2025

I received my flowers golden book on time and it was in great condition

Date of experience: July 7, 2025
New Hampshire
1 review
0 helpful votes
Follow KATHLEEN C.
Unfollow KATHLEEN C.
Share Review
Report Review

Easy access to titles I'm looking for!
I have always found the book I'm looking for!

Date of experience: July 7, 2025
Texas
1 review
0 helpful votes
Follow Ron C.
Unfollow Ron C.
Share Review
Report Review

Great service
July 17, 2025

The book arrived on time and packaged nicely. It was in like new condition. The service was very good.

Date of experience: July 7, 2025