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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Everything went well with my order. The price was good and shipped promptly.
All good, but I was unable to find where to put the coupon code I had for this purchase
I can find pretty much anything I can think of here, and it does ny heart good to know I'm inheriting someone else's books and music.
Such a refreshingly simple, honest, no-nonsense website. Truly an excellent experience.
The book came in good time. It was well packaged and arrived in perfect condition. I am delighted.
VERY PROFESSIONAL! I WAS A FIRST TIME ORDERER WITH YOUR COMPANY AND WAS EXTREMELY PLEASE WITH THE RESULTS! (SHOULD READ: PLEASED!) WILL DO IT AGAIN IN THE FUTURE. AM TRYING TO SELL 1000 BOOKS - DO NOT KNOW IF PEOPLE READ ANYMORE! VERY SAD AND VERY "DUMB!"
THIS IS MY FIRST EXPERIENCE WITH YOUR COMPANY! SO WE SHALL SEE HOW IT WORKS OUT!
A nice easy experience with Alibris as always.
Cheers to you
Great way to get current books without the big price tag attached to them.
Book showed up on time and was in the condition indicated, as well as being the title I ordered, which is more than I can say for Amazon.
I placed an order for my son, everything arrived earlier than expected! Easy to order, great experience
The book is in better condition than I expected and arrived in a reasonable amount of time. No problems.
When a previous order was cancelled, I was directed to other sellers who had the same book. Ordering was very quick and easy.
Came in just a cardboard envelope but otherwise was delivered in a rough timely manner.
I had a lot of trouble with checkout on this order. It was frustrating.
I return time and again! Previous used book purchases from other sellers will sometimes arrive without dust covers. Not via Alibris. Easy to use website. Check out automatically suggests the same item from a different location to consolidate shipping. Love my hard covers. Thank you.
I save the Alibris name to remember where to book shop! Always manage to find which author and titles I am looking for. Good pricing, always good condition hard covers. Thank you.
I can always find the books I want, often decades old titles, at a great price from Alibris. Reliable.
All good. I'm very happy with the service I get from Alibris. Yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada yada.
Was very happy to find stock on an item that had been out of stock at all the usual retailers.
Not knowing shipping up front is a bit misleading. Shipping ended up being more than the books!
Wonderful book in perfect condition though "used" well packed came speedily
I'm thrilled
Don't know why I always chose Alibris - it might be the good prices, ease of checkout, thorough description of what you are getting - but its fully satisfactory.
I received my flowers golden book on time and it was in great condition
Easy access to titles I'm looking for!
I have always found the book I'm looking for!
The book arrived on time and packaged nicely. It was in like new condition. The service was very good.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.
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