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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,026
value
12,600
shipping
12,590
quality
12,584
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Real $#*!, tho the shipping is pricey and kind of a turn off (like yo mama)

Date of experience: April 11, 2022
Arizona
1 review
0 helpful votes
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I dont like the forced email spam the search engine is good product section good

Date of experience: April 11, 2022
Australia
1 review
0 helpful votes
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For my first purchase (order #*******) I gave a better review, because I thought it was my misunderstanding of how the discount code works. For this, my second order (order #*******), I tried to enter the code again, thinking it wasn't valid for the first time. But it still doesn't make any difference to my total price! I think I will unsubscribe to the news letter, it seems like a scam to me.
Also, I would like to know please, if I had ordered my two books in the one transaction, would I have saved on the cost of freight? If so, any chance of you treating those two as one, please?

Date of experience: April 11, 2022

I signed up for a newsletter to get a discount but...
April 12, 2022
Previous review

I signed up for a newsletter to get a discount but when I entered it [CODE: THANKYOU] you added 10% tax instead of subtracting a $5 discount! This was frustrating, I thought there was a mistake so, I tried to go back. That was a mistake, I had to reenter my details. Your web site could explain things better. But other than that, it was a pretty good experience.

Date of experience: April 11, 2022
Illinois
2 reviews
0 helpful votes
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Easy to use website, I had used before, so was familiar with it.

Date of experience: April 11, 2022

Had an easy time ordering and paying
February 16, 2022
Previous review

Had an easy time ordering and paying.

Date of experience: February 15, 2022
New Jersey
1 review
0 helpful votes
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Beats the pants off abebooks: their site didn't work
April 12, 2022
Updated review

Beats the pants off abebooks: their site didn't work. Yours did and you got the order.

Date of experience: April 11, 2022

Easy-peasy!
July 4, 2021
Previous review

Easy-peasy!

Date of experience: July 3, 2021
Michigan
1 review
0 helpful votes
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I found what I needed and it was easy to order at a great price.

Date of experience: April 11, 2022
Texas
1 review
0 helpful votes
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Low prices and good quality books, found what I have...
April 12, 2022
Updated review

Low prices and good quality books, found what I have been searching for :)

Date of experience: April 11, 2022

Amazing overall!
April 13, 2021
Previous review

Amazing overall!

Date of experience: April 13, 2021
Illinois
1 review
0 helpful votes
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Clear and user friendly order form
April 12, 2022

Clear and user friendly order form. Liked the opening screen that noted previous order had been placed as a guest and not with a user account.

Date of experience: April 11, 2022
Minnesota
1 review
0 helpful votes
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Up to this point, very good
April 11, 2022

Up to this point, very good- easy and clear.

Will rate seller upon reception of this important book.
Thank you

Date of experience: April 11, 2022
Alabama
1 review
0 helpful votes
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Well, I haven't received the product yet but the ordering seemed pretty straight forward.

Date of experience: April 11, 2022
California
1 review
0 helpful votes
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Always has fair prices and all the books I need for my education.

Date of experience: April 11, 2022
Ohio
1 review
0 helpful votes
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Good experience
April 11, 2022

Good experience. Would love to see shipping with each item added (not last thing before you order).

Date of experience: April 11, 2022
California
2 reviews
0 helpful votes
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Lots of used books in good shape and the prices are very fair.

Date of experience: April 11, 2022
Illinois
1 review
0 helpful votes
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I always find what I want here
April 11, 2022

I always find what I want here. Very user-friendly site.

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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I love shopping Alibris
April 11, 2022

I love shopping Alibris --- it's always so wonderful to discover a favorite out of print book!

Date of experience: April 11, 2022
Florida
1 review
0 helpful votes
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Been a customer for years. Why cant i get free shipping?

Date of experience: April 11, 2022
North Carolina
1 review
0 helpful votes
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Quickly found several books on topic I was interest.

Date of experience: April 11, 2022
Connecticut
1 review
0 helpful votes
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I love this site
April 11, 2022
Updated review

I love this site -- I can find wonderful bargains, and the shipping isn't bad!

Date of experience: April 11, 2022

You can almost always find the books or music I am...
May 14, 2021
Previous review

You can almost always find the books or music I am looking for!

Date of experience: May 14, 2021
Washington
1 review
0 helpful votes
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No problems, easy to find the book I wanted from a store I like. Check out was quick and frustration free.

Date of experience: April 11, 2022
Tennessee
1 review
0 helpful votes
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Found what I needed quickly and checkout was even faster.

Date of experience: April 11, 2022