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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,609
shipping
12,599
quality
12,593
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Been a customer for years. Why cant i get free shipping?

Date of experience: April 11, 2022
North Carolina
1 review
0 helpful votes
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Quickly found several books on topic I was interest.

Date of experience: April 11, 2022
Connecticut
1 review
0 helpful votes
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I love this site
April 11, 2022
Updated review

I love this site -- I can find wonderful bargains, and the shipping isn't bad!

Date of experience: April 11, 2022

You can almost always find the books or music I am...
May 14, 2021
Previous review

You can almost always find the books or music I am looking for!

Date of experience: May 14, 2021
Washington
1 review
0 helpful votes
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No problems, easy to find the book I wanted from a store I like. Check out was quick and frustration free.

Date of experience: April 11, 2022
Tennessee
1 review
0 helpful votes
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Found what I needed quickly and checkout was even faster.

Date of experience: April 11, 2022
North Carolina
1 review
0 helpful votes
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Thanks for your service
April 11, 2022

Thanks for your service. I prefer to give my business to individual booksellers than to amazon.

Date of experience: April 11, 2022
Georgia
1 review
0 helpful votes
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Weird, annoying thing where the website found a cheaper copy of a book, but then it was deleted from my cart when I went to pay. I wasn't clearly notified and the order screen simply reset to the CC entry. I only noticed the book was gone because the order total changed. I had to back out of the order screen to add the original copy back, but it had increase $3 in the 5-minutes I was ordering. And during this process I had to enter my CC number 3 times, so a bit annoying.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 11, 2022
Montana
1 review
0 helpful votes
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I have an account but every time I tried to sign in I got the message that my email address was wrong. I tried to check out as a guest but got the message that the email address I entered was associated with an account. I'd try to sign in again using the exact same email address and still got the message that it was the wrong address!

Date of experience: April 11, 2022
Michigan
1 review
0 helpful votes
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Able to order Book great costs and decent delivery!

Date of experience: April 11, 2022
Nevada
1 review
0 helpful votes
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I found the site easy to navigate and a great selection to pick from.

Date of experience: April 11, 2022
Florida
1 review
0 helpful votes
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Awesome experience shopping on this website it wont bring the bank. Read carefully edition in smaller print watch for that.

Date of experience: April 11, 2022
Virginia
1 review
0 helpful votes
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Your selection of books is wonderful! I found every book I was looking for. The prices are so reasonable, and your website is really easy to use. Thanks!

Date of experience: April 10, 2022
Oregon
1 review
0 helpful votes
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One of the fastest transactions I have encountered

Date of experience: April 10, 2022
California
1 review
0 helpful votes
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Shipping is way more than what I'd expect for media mail, and it was hard to find the button to view my cart.

Date of experience: April 10, 2022
Indiana
1 review
0 helpful votes
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It would have been nice if I didn't have to spend $50 for your welcome coupon to work.

Date of experience: April 10, 2022
Florida
2 reviews
0 helpful votes
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I am happy I could get a coupon for my book. It is a hard one to find so it is good that Alibris could have made it accessible.

Date of experience: April 10, 2022
Missouri
1 review
0 helpful votes
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Rapid response from retail bookstore about the book format. Thanks!

Date of experience: April 10, 2022
Colorado
1 review
0 helpful votes
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All is well except that I signed up for the $5 off for signing up and it doesn't show on my bill.

Date of experience: April 10, 2022
Illinois
1 review
0 helpful votes
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You offer a wide variety of good, hard-to-find books and movies, and it's important for people to support NON-Amazon companies. Unfortunately, your website is very problematic. It has constant glitches causing items in the shopping cart to be deleted, and it makes it very difficult to add items to an existing shopping cart. If you want to continue shopping, you must select that option immediately on the first screen, because if you view the cart first, there's no easy way to continue shopping. There needs to be "Continue Shopping" options on every page, including the checkout page. I would have gladly ordered more books, but there was no easy way to do that without jeopardizing the items already in the cart, so I just checked out. Also, if you have more than one tab open for the website, it shows zero items in your shopping cart on the other tabs, making it difficult to use. When the website is more user friendly, I will be happy to purchase products from you.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2022
Pennsylvania
1 review
0 helpful votes
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Thanks
April 10, 2022

Thanks. I found what I wanted easily & price was good.

Date of experience: April 10, 2022