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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I tried to update my credit card. Your site indicated you had the updated info.The order would not go thru, until I inserted all the info manually== a lot of wasted time!
Shipping should be reduced for return customers. You minimum for free shipping when customer wants one book is too high. I would purchase many more books if shipping were free or greatly reduced.
It's disappointing to learn that even though I select a copy of a book that is eligible for free shipping, I don't learn until I view my cart at the end of my ordering that I did not qualify for any discount on shipping. I interpret this to mean that I only earn free shipping if all of my orders are from the same vendor. I'd appreciate it if you'd make this clearer during the search and selection process.
I have been ordering books from Alibris for many years. Always find the book I am looking for and I always discover new books that are great to read. There is such a big choice of subjects and authors. Never disappointed. 😀
I have ordered from Alibris for so many years. Easy to search books on their website. Love the synopsis section and book details. The more I can learn about a book before purchasing, the better. Big selection, easy to place an order and receive text updates with shipment dates.
The tiered shipping costs are confusing. Please find a way to make it clearer on the item sales pages that only subsequent books added from a shop are $3.50 to ship, not the first one.
Easy to navigate. Appreciate the short blurbs on what the book is about. Appreciate the reasonable prices and broad selection of topics.
Excellent service. But I don't understand the shipping charges. I try to order each item from the same place, but each item is shipped seperately.
I recommend Alibris often. I've been buying for many years, books and dvds.
Easy and good prices. Would like to be able to return to shopping after starting to place order and to have books of same title listed or able to search by location so I could purchase from same location and save shipping and co2
Easy to find options. Appreciate that the location of shop makes it easier to get from one sources So can limit environmental impact of shipping. Would love to have that be even easier
East to use website. Easy to use coupons. Checkout shows how to save some money, if you so choose. (I chose not to due to lower approval rating on the seller indicated.)
I usually have a good experience with Alibris' website. The search engine works well.
I actually have to say that Alibris is my VERY FAVORITE used book site. I have one request and that is: when getting ready to check out, and looking at all the books I have in my cart, could u add a check box to check off only the books I want shipped at that time? Like if I realize I can't afford the huge shipping costs' then I want just a few books, not all in my cart. Thanks in advance for at least looking at my idea. Sincerely, Dee Hinds
If we, as customers, do the "leg work" to get books from one seller, instead of all different sellers, don't u think we, ass customers, should be allowed a break in shipping charges? I just bought 5 books and i found them all for sale at one seller.
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Had difficulty logging in so created a new account. It was mildly frustrating but found a work around. Since there is no live customer service I made the best of the situation.
Alibris is one of my go to concerns to find out-of-print titles for my own collection or to share with others. They are easy to search, offer a wide variety, and reliable shipping and service.
I was able to find used copies of out of print books at a good price.
The site is so user friendly and easy. I love supporting my local book stores, and here I feel like I'm helping other people's local book stores.
Easy to search and find the books I need. Easy ordering process. Books clearly separated into new and used categories, along with customer feedback about the supplies of the books.
I really appreciate being able to find the books i'm looking for. I especially like how easy it is to locate them in hardbacks when available.
OK, since I have to write something because alibris forced me to right a review in asking for some simple feedback... I was being charitable by giving the 4's I gave. Honestly, the search functions are frustrating. There are no meaningful photos of the books so you're never quite sure which edition you're getting. There are no dimensions so if you're looking for a particular size or format that's impossible to find out. The real price of any purchase is always increased by shipping costs and trying to save shipping with that consolidation tool might change the particular edition you wanted. So mostly I use Alibris when there aren't many choices and I don' t care what version I get. Also, at the end of the day I usually feel I wasted my time. I can often get a new edition and the specific one I want via Amazon with no shipping for much less than the used with shipping that is offered on Alibris.
Applying coupon was difficult, and now i MUST agree to submit to "sitejabber" (christ that sounds painful, esp for Dune fans) to submit feedback? Likelt to recommend sinks from 5 to 2, well done, Mike F
The seller Sunny Day was in constant contact with myself. He was helpful and offered outstanding advice.
Alibris provides a great service.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

