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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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£20.23 is not what I thought I paid
February 13, 2023

£20.23 is not what I thought I paid. I thought it was around £10. What happened?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
California
1 review
0 helpful votes
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Suggest shipping time be available earlier in the ordering process.

Date of experience: January 14, 2023
Alaska
1 review
0 helpful votes
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The shopping experience so far is ok, as a new subscriber we should get an instance coupon or discount for just shopping here and not wait until I have to build up a $5o.00 bill being a senor and on a budge I have to watch my spending amount.

Date of experience: January 14, 2023
Georgia
1 review
0 helpful votes
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All the books I wanted I was able to find in my favorite format.

Date of experience: January 13, 2023
California
1 review
0 helpful votes
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Please ship this to me at 4901 Lewis Rd. Agoura Hills ca. *******. I don't know if you'll have this address on file.

Date of experience: January 13, 2023
Pennsylvania
1 review
0 helpful votes
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First experience...
January 14, 2023

First experience...looking forward to receiving the CD.

Date of experience: January 13, 2023
Illinois
1 review
0 helpful votes
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It was quick and easy to find my book and to checkout. Good site.

Date of experience: January 13, 2023
New York
1 review
0 helpful votes
Follow Ethan Q.
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Its pretty neat, shipping sucks, but hey cheaper than Amazon. Plus used book saves like... an inch of a tree, so go us n $#*!

Date of experience: January 13, 2023
Virginia
1 review
0 helpful votes
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This order was quick and simple and it very generous for the site give me a coupon

Date of experience: January 13, 2023
New Mexico
1 review
0 helpful votes
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Had the item i wanted, happy so far
January 14, 2023

Had the item i wanted, happy so far. Will have more after i receive it

Date of experience: January 13, 2023
California
1 review
0 helpful votes
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I love supporting used book stores in California or...
January 14, 2023
Updated review

I love supporting used book stores in California or Nevada. It is a good way to give business to local book shops.

Date of experience: January 13, 2023

I love shopping for books on the website
August 15, 2022
Previous review

I love shopping for books on the website. I always find what i am looking for.

Date of experience: August 15, 2022

Love to shop for used books on your website!
June 22, 2022
Previous review

Love to shop for used books on your website!

Date of experience: June 22, 2022

I love supporting used book stores!
January 11, 2021
Previous review

I love supporting used book stores! Especially during these unique times.

Date of experience: January 10, 2021
Ohio
1 review
0 helpful votes
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Thank you for your pricing, there will be several people visiting this site in the very near future.

Date of experience: January 13, 2023
Kansas
1 review
0 helpful votes
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Had trouble checking into my account
February 12, 2023
Updated review

Had trouble checking into my account. I use Alibris all the time. Sorry this happened.

Date of experience: January 13, 2023

Usually have the books I want and easy to order
January 4, 2022
Previous review

Usually have the books I want and easy to order.

Date of experience: January 4, 2022
Virginia
1 review
0 helpful votes
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I come to browse for new titles I don't have
January 13, 2023
Updated review

I come to browse for new titles I don't have. I usually find a few titles I can add to my collection. Never disappointed.

Date of experience: January 13, 2023

Purchasing multiple DVDs from same seller and the shipping charges are high. Should be flat rate for this.

Date of experience: December 7, 2021

I'm being charged full shipping price on 2 DVDs that...
November 23, 2021
Previous review

I'm being charged full shipping price on 2 DVDs that are coming from the same store. Why? Don't they combine the items and charge for shipping accordingly?

Date of experience: November 23, 2021

Love this site for movies but I don't like that I have...
November 16, 2021
Previous review

Love this site for movies but I don't like that I have to pay shipping for each movie I purchase when it's all from the same seller and the same address. Need to address this discrepancy, otherwise I will take my business somewhere else. This should be a flat rate charge when buying multiple items from the same seller. I always try to purchase this way to save on shipping so why is this feature still not up to date.

Date of experience: November 16, 2021
California
1 review
0 helpful votes
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Always easy to find what I want, shipping is quick.

Date of experience: January 13, 2023
Georgia
1 review
0 helpful votes
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Easy to use site and find exactly what I'm looking for. Great pricing.

Date of experience: January 13, 2023
Washington
1 review
0 helpful votes
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Needed to replace an order cancelled by seller
January 13, 2023
Updated review

Needed to replace an order cancelled by seller. Found a good copy at reasonable price.

Date of experience: January 13, 2023

Found what I was looking for
November 19, 2022
Previous review

Found what I was looking for

Date of experience: November 18, 2022

Good service
January 21, 2022
Previous review

Good service. Good selection. Try to avoid Better Books who put labels on the spine and ruin the books.

Date of experience: January 21, 2022
Alabama
1 review
0 helpful votes
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It is not clear how to have free shipping- many items do not count towards the total to have free shipping. A bit frustrating. Also, you did not have one of the books i was seeking.

Date of experience: January 13, 2023
Pennsylvania
1 review
0 helpful votes
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Shipping times need to be stated up front.
Book condition needs to be stated up front

Date of experience: January 13, 2023
Florida
1 review
0 helpful votes
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Easily found the book on website, easy to see the stores offering it.

Date of experience: January 13, 2023