On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered a used book. It arrived promptly and in very good condition.
I searched for a book online and found it for a good price with this website. Everything was straight forward. Order arrived and product was as described and undamaged
I looked for this specific cd for awhile and found it, good price, service and seller
Found what I was looking for and a trustful website, I would buy from again
I appreciate a good value in used books. For our bookclub, I was looking for value and a good quality book. Thanks.
I ordered this book as a gift for my brother. I find Alibris is set up so it is very easy to order. The book I wanted was available at a reasonable price.
Love that my address and credit card info were stored so my purchase was a mere click away...
Good condition different price points seem fair. Macy options aswell when it came to music cd's
Amazing quality and services. Great range of prices aswell
Very nice to find an alternative to Amazon. Alibris was recommended to me by staff at my local bookstore.
Random book ended up in cart somehow but otherwise worked well
Easy to order. Have used Alibris in the past and have been very satisfied.
It was easy to find the book I was looking for, and the price was reasonable.
I usually find all the books I would like. I have found some vary HARD to Find books. Always quick; all materials as described
Accurate description, well-packaged, timely delivery. Overall, very satisfactory.
So far, it's simple. I'm waiting to see the book. Except the requirement to insert "at least 50 characters" is silly and a waste of time.
Better prices than Amazon, and a wider range of sellers. No trick results in searches.
Meets all expectations.
Customer for years, rare problems are quickly resolved.
Aside from the site look dating from 1996, most of the process is fine. A couple of things: we should be able to set a preference for book condition, so we don't have to keep resetting every time we search a book. And it would be nice to be able to "ban" certain sellers from our search results. I'm sick of HPB and Thrift Books clogging up the search results with 20 copies of the same book, making slight changes to the store address, so it looks like 20 different stores, when it's not. Finally, it would be great if posting the tracking number for shipments was mandatory. Too many of them just plug the invoice number in that box. I can't keep track of the shipment if the number isn't there.
HPB has drowned out legitimate independent sellers. It clogs the item lists with "shipments" from various "stores" it owns, but in fact, those "stores" all ship from the same warehouse. I know this because I once emailed one of its stores a question about a book, and the reply was that they couldn't check on any particular book because they're all shipped from a warehouse.
The service from alibris has been seriously degraded as a result. I wish you would do something about it.
Always a pleasure to deal with reputable cites and the comments are an extra.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members