Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered what I need for a good price, really quick, on my phone while sitting on the couch drinking coffee. And didn't use amazon.
Like each selection. Ordering was easy and convenient. Details concerning each item seems reasonable.
Convenient, fast and easy to understand information.
Straightforward search, found what I was looking for, though the image on the item was for the DVD version and the item is Blu-Ray version.
My order was slow in arriving. I checked the tracking information and it said delivered to a US address, but I'm in Canada. I asked about it, and was told it was your US processing centre and all was good. Almost two months later and it didn't arrive, I inquired again, and you agreed it was lost. Bizarrely this is actually the third time I have tried to order this book, and all from different suppliers; once it got damaged before shipping, and now twice it has been lost in shipping!
I'm trying one last time, but as you can probably understand, this has been very frustrating.
Shipping rates were not clear and changed as order progressed.
Always complain to you of the difficulty in making & send a gift purchase with gift card.
Could not search for specific translation
Always have what I want at a fair price. Web site works great!
I got just what I wanted, quickly, and at a fair price.
I found the book I was looking for, at a reasonable price, and in great condition. What more could one ask for?
My go-to book source.
Always find what I want at a reasonable price. Hard-to-find items come to light here.
Always find what I am looking for at Alibris.
Always find the item I seek here. Why look elsewhere?
I almost always find what I am looking for on this site. I used to browse bookstores in my travels, but, with Alibris, can spare the travel expense and time, and have access to bookstores all over for titles of interest. 5 stars.
Always have the books I want at a fair price. Like browsing bookshops all over the country!
I like the format, easy to see condition and price. Better than Abe Books in that regard.
For some reason, Paypal Pay in 4 didn't work. Did not like that.
Thanks for making the searching and purchasing process simple and easy to complete!
At one time during the process I had a dollar off w/coupon which disappeared.
First time I have heard of you. Will be using you in future book buys and music buys, as I am an avid reader and music listener.
The shopping cart should empty every time there's an issue.
Not only a great alternative to Amazon, it's actually better.
Excellent selection, timely delivery, easy to use.
Couldn't easily alter address to reverse London and Lewisham. Not really important, but nice to be able to do so.
Alibris is responsive, has a wide variety of all the books I want at a great price.
So easy always a quality product reflective of the sellers description. Only one delayed delivery in all the times I have ordered from alibris.
Alibirs always has the books I want at the best prices! Always an accurate account of state of the books too when I am buying used. Always fast delivery what more can I say!
What is shocked at prices. Was also shocked at shipping but it still saves a lot of money. Was really glad to find this site. I am of limited means and can't buy things at full price so this was a good surprise.
The shipping charge is three times the cost of the book. This was not disclosed prior to purchase. Unacceptable on all counts
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

