Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,498
shipping
12,488
quality
12,482
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow michael L.
Unfollow michael L.
Share Review
Report Review

Alibris is always right there when you need them i...
April 8, 2023
Updated review

Alibris is always right there when you need them i highly recommend top shelf

Date of experience: April 8, 2023

All good hands down top shelf
September 3, 2022
Previous review

All good hands down top shelf

Date of experience: September 3, 2022

ALIBRIS
August 23, 2022
Previous review

ALIBRIS. A perfect ten, smooth as clockwork. Keep up the good work thank you. Michael, Lehigh Pennsylvania

Date of experience: August 23, 2022

ALIBRIS..
June 18, 2022
Previous review

ALIBRIS. Is nothing less than a top shelve operation keep up the great work... thank you MILLA... lehigh valley, pennsylvania

Date of experience: June 18, 2022
Wisconsin
1 review
0 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

As always, easy to find items and order. Appreciate book condition information

Date of experience: April 8, 2023
Missouri
1 review
0 helpful votes
Follow Richard L.
Unfollow Richard L.
Share Review
Report Review

I am a repeat customer with an account. This book seller is reliable, convenient, great communicator, accurate descriptions and condition ratings, and great prices. What more could anyone ask for?!

Date of experience: April 8, 2023
Virginia
1 review
0 helpful votes
Follow kathy W.
Unfollow kathy W.
Share Review
Report Review

I'm never disappointed with anything Love this store
April 8, 2023
Updated review

I'm never disappointed with anything Love this store

Date of experience: April 8, 2023

Always great!
January 12, 2021
Previous review

Always great! I have been buying with Alibris for years.

Date of experience: January 12, 2021
Colorado
3 reviews
0 helpful votes
Follow Sherie Y.
Unfollow Sherie Y.
Share Review
Report Review

Thanks
April 8, 2023

Thanks. Easy, quick, and easy to reset my password.

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
Follow JUDITH S.
Unfollow JUDITH S.
Share Review
Report Review

I'm very glad that Allibris is here since I often am looking for out of print books. A great resource they are!

Date of experience: April 7, 2023

Easy and painless
November 11, 2021
Previous review

Easy and painless. Very clear and quick process. Items easy to find as well.

Date of experience: November 10, 2021
Maryland
1 review
0 helpful votes
Follow Morgan V.
Unfollow Morgan V.
Share Review
Report Review

Twice now I've tried to order some rare books that I found at a reasonable price only for 2 days to go by then I get an order cancellation notice because then item is actually out of stock.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2023
Alaska
1 review
0 helpful votes
Follow Lee W.
Unfollow Lee W.
Share Review
Report Review

Fast service, easy to find what you are looking for
April 8, 2023
Updated review

Fast service, easy to find what you are looking for

Date of experience: April 7, 2023

Good fast service
March 7, 2023
Previous review

Good fast service

Date of experience: March 7, 2023

Fast and easy to use
January 10, 2023
Previous review

Fast and easy to use

Date of experience: January 10, 2023
Ohio
1 review
0 helpful votes
Follow Josh D.
Unfollow Josh D.
Share Review
Report Review

I've found items that I wanted at prices that were more than competitive.

Date of experience: April 7, 2023
Pennsylvania
1 review
0 helpful votes
Follow jacqueline U.
Unfollow jacqueline U.
Share Review
Report Review

System would not allow me to go back and enter a coupon code.

Date of experience: April 7, 2023
Oregon
1 review
0 helpful votes
Follow k C.
Unfollow k C.
Share Review
Report Review

Couldn't sign in so I had to change my password. When I did that the book I wanted was no longer to found. They don't have a chat feature so you can't even get real time information.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2023
California
1 review
0 helpful votes
Follow Don V.
Unfollow Don V.
Share Review
Report Review

Process quick, clear and efficient! Please send a copy of the transaction to my email address as I am currently travelling and w/o access to a printer. Thanks.

Date of experience: April 7, 2023
California
2 reviews
5 helpful votes
Follow Paul G.
Unfollow Paul G.
Share Review
Report Review

Would be better if you disclosed shipping costs up-front rather at the time of ordering.

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
Follow meredith M.
Unfollow meredith M.
Share Review
Report Review

This the only website that has a copy of the book I've been looking for. All smiles. Thanks.

Date of experience: April 7, 2023
Arkansas
1 review
0 helpful votes
Follow Cheryl Z.
Unfollow Cheryl Z.
Share Review
Report Review

Found what I wanted quickly, order process was straightforward

Date of experience: April 7, 2023
Mississippi
1 review
0 helpful votes
Follow Robbi C.
Unfollow Robbi C.
Share Review
Report Review

Very easy process and the best price I could find!

Date of experience: April 7, 2023
California
1 review
0 helpful votes
Follow josephine S.
Unfollow josephine S.
Share Review
Report Review

I'm new to Alibris books, I'm liking the experience so far :)

Date of experience: April 7, 2023
California
1 review
0 helpful votes
Follow Howard X.
Unfollow Howard X.
Share Review
Report Review

Changing the billing address is not easy. The message you get when a card doesn't go through doesn't tell you WHY. Then you have to re-enter all the information again.

Date of experience: April 7, 2023
Tennessee
1 review
0 helpful votes
Follow Lesley N.
Unfollow Lesley N.
Share Review
Report Review

I found what I was looking for quickly, reasonably priced. The website is very user-friendly.

Date of experience: April 7, 2023
Washington
1 review
0 helpful votes
Follow Jenny L.
Unfollow Jenny L.
Share Review
Report Review

Shopping is always great, it's shipping that sucks.

Date of experience: April 7, 2023