Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Alibris had the book I wanted and it was easy to fill out the order for it.
Good! Please don't ruin it by requiring me to add a long review!
I tried to purchase this book last week but didn't have my password. Somehow in the password reset process the book got locked up, perhaps in a guest cart? And so I couldn't purchase it. Fortunately I remembered to re-try today and this time I had my password ready and purchase was successful. Both times I started my search at bookfinder and clicked through from there.
I instantly found what I was looking for! Good prices and easy check out!
I cant close the opinion survey after checkout unless I leave feedback
I think it was good, fast easy, let's see if my gf gets her book soon?
I love this site! Easy to navigate and order hard to find books!
Found what I was looking for right away and there were several options. I ordered two copies of the book! And reasonable shipping!
Well organized listings. Easy to select from listings. Easy processing of purchase.
Always a pleasure searching for treasure on Alibris.
I always check Alibris first when I have a title or author I'm searching, 90% of the time they have what I am obsessing about.
Smooth sailing on your website.
Looking forward to watching to me a great show, "Remington Steele".
Will give you more business in the near future.
David
12-20-2023(Wednesday)
Have a nice day
Had a pleasant experience on your website. Look forward to doing business with you again. Thanks David
12-18-2023(Monday)
Have a nice day
Easy to find what you are looking for and the Prices are Excellent! A go to for hard to find books!
Easy to find the book I wanted. Easy to check out. So far so good.
Alibris service is satisfactory and gives me exactly what I was expecting.
Great selection and super prices and fine shipping, a winner
Good selection good price good shipping service
Good quality good price support book stores
Good prices, choice, delivery. What else to want?
5 stars if you get delivered sooner than promised.
One of my orders was cancelled, due to your website being "out" of the "item", even though I had already paid for said, "item"; Keep a stock count of copy's, set an alert when the stock of " item" is out, to prevent customers from purchasing an "item" you do not even possess.
Seems to be easy to use. We shall see how it turns out.
Good selection of books with clear descriptions. Reasonable prices.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

