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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,520
shipping
12,510
quality
12,504
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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So far, so good..
December 22, 2023

So far, so good.,will see how the rest of the story ends…when the books magically appear

Date of experience: December 21, 2023
Massachusetts
1 review
0 helpful votes
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Shipping is too high, we should get a discount when...
December 22, 2023
Updated review

Shipping is too high, we should get a discount when ordering multiple items all from the same seller

Date of experience: December 21, 2023

Just fine, thanks!
February 16, 2023
Previous review

Just fine, thanks!

Date of experience: February 15, 2023

Great prices, fine selection
April 19, 2021
Previous review

Great prices, fine selection

Date of experience: April 19, 2021
Ohio
1 review
0 helpful votes
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Shopping on Alibris is the greatest advantage, for me, of having the internet.

Date of experience: December 21, 2023
California
2 reviews
0 helpful votes
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Glad I could use PayPal
December 21, 2023

Glad I could use PayPal. Easy checkout didn't have to join.

Date of experience: December 21, 2023
Oregon
2 reviews
0 helpful votes
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As always locating and ordering books on Alibris is...
December 21, 2023
Updated review

As always locating and ordering books on Alibris is easy and productive. I have already recommended Alibris to others.

Date of experience: December 21, 2023

The items available usually surprise me!
August 6, 2023
Previous review

The items available usually surprise me!

Date of experience: August 5, 2023

Easy to use; quick to find titles; quick to check out
May 15, 2023
Previous review

Easy to use; quick to find titles; quick to check out.

Date of experience: May 15, 2023

Great shopping experience!
November 13, 2022
Previous review

Great shopping experience!

Date of experience: November 13, 2022

Using Alibris is consistently easy and quick!
December 27, 2021
Previous review

Using Alibris is consistently easy and quick! Hardly ever have had an issue. Tony

Date of experience: December 27, 2021

As always I enjoy shopping at Alibris!
January 30, 2021
Previous review

As always I enjoy shopping at Alibris! Quick finding if something is available and then quick to checkout. Thank you.

Date of experience: January 30, 2021
New York
2 reviews
0 helpful votes
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Within say, 2 hrs time, I kept losing items in the...
December 21, 2023
Updated review

Within say, 2 hrs time, I kept losing items in the Cart! Why should that be?

Date of experience: December 21, 2023

Short and sweet
August 26, 2023
Previous review

Short and sweet.

Date of experience: August 26, 2023

I am concerned that if I receive a wrong dvd AGAIN,...
September 23, 2022
Previous review

I am concerned that if I receive a wrong dvd AGAIN, that I'll be reimbursed ONLY the item price and NOT its original shipping cost. When a wrong item is sent, the seller should bear the brunt of the cost of shipping ALONG with the item's price.

Date of experience: August 24, 2022

Trying to stay w/HPB-Movies seller, I keep getting...
September 6, 2022
Previous review

Trying to stay w/HPB-Movies seller, I keep getting kicked into the general seller population when trying to stay w/i a genre at a time.

How do I retain the desired seller throughout my search for titles to buy? I see no CLEAR mechanism to accomplish this! What am I missing?

Date of experience: August 7, 2022

Was exciting, confusing, don't need any more of experiences like today's

Date of experience: December 15, 2021

A pleasure doing business
November 2, 2021
Previous review

A pleasure doing business

Date of experience: November 2, 2021

Quick find and quick checkout
March 10, 2021
Previous review

Quick find and quick checkout - thanks

Date of experience: March 9, 2021
Massachusetts
1 review
0 helpful votes
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Fast and easy to find the book I wanted and select...
December 21, 2023
Updated review

Fast and easy to find the book I wanted and select one at a good price.

Date of experience: December 21, 2023

Fast search and purchase, all the information you need...
December 26, 2021
Previous review

Fast search and purchase, all the information you need to make a buying decision.

Date of experience: December 26, 2021

Fast and reliable, quickly bought exactly what I wanted!
October 29, 2021
Previous review

Fast and reliable, quickly bought exactly what I wanted!

Date of experience: October 28, 2021

Fast and easy access to books I want, very good prices
July 27, 2021
Previous review

Fast and easy access to books I want, very good prices

Date of experience: July 27, 2021
Pennsylvania
1 review
0 helpful votes
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Our favorite place to look for books, music and movies
December 21, 2023
Updated review

Our favorite place to look for books, music and movies. Organized well and easy to shop.

Date of experience: December 21, 2023

Website very easy to use
July 10, 2021
Previous review

Website very easy to use. Suggested 'better pricing' at checkout is welcome.

Date of experience: July 9, 2021
Maine
1 review
0 helpful votes
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Had a little bit of trouble using my debit card, but...
December 21, 2023
Updated review

Had a little bit of trouble using my debit card, but was successful in the end.

Date of experience: December 21, 2023

It was quick and easy to find exactly what I was looking...
October 13, 2023
Previous review

It was quick and easy to find exactly what I was looking for and at a reasonable price.

Date of experience: October 13, 2023

Quite satisfied overall
February 12, 2021
Previous review

Quite satisfied overall. Did have one issue on a previous order. Wrong book sent. Payment supposed to be credited to my account. Perhaps there hasn't been time enough for that yet.

Date of experience: February 12, 2021
Kentucky
1 review
0 helpful votes
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After applying codes and discounts, your website calculated my shipping costs at $6.18 but on checkout the shipping had increased to over $18. That is deceptive practice. As a result I reduced my order from five books to one. I'm not happy.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2023
Michigan
1 review
0 helpful votes
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Painless process to buy a hard to find book. Thank you!

Date of experience: December 21, 2023
Oregon
1 review
0 helpful votes
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I love Alibris!
December 21, 2023

I love Alibris! I can find so many used books that are no longer available, at great prices.

Date of experience: December 21, 2023
Georgia
1 review
0 helpful votes
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The Order process worked!
December 21, 2023

The Order process worked! Unlike several other sites I tried to use.

Date of experience: December 21, 2023
Oklahoma
2 reviews
0 helpful votes
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Pleased to find this book a such a reasonable price.

Date of experience: December 20, 2023
Florida
1 review
0 helpful votes
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Good way to buy books for people like me with no much money. Thanks!

Date of experience: December 20, 2023
Kansas
1 review
0 helpful votes
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I was unable to use Solstice as a code to reduce the...
January 14, 2024
Updated review

I was unable to use Solstice as a code to reduce the price.'

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023

Excellent
March 11, 2021
Previous review

Excellent

Date of experience: March 11, 2021
Florida
1 review
0 helpful votes
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I placed an item in my cart last night, then signed in to check out, but my cart was empty. I then was unable to place that same item in my signed in cart presumably because it was stuck in an unsigned in cart and wasn't available. The item became available again the next day, but my purchase was delayed.

Date of experience: December 20, 2023
Pennsylvania
1 review
0 helpful votes
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It was pretty good
December 20, 2023
Updated review

It was pretty good. I guess I'll find out more if my stuff makes it to its destination in time for Crimbo.

Date of experience: December 20, 2023

Easy to find the book I needed and simple to order
August 17, 2022
Previous review

Easy to find the book I needed and simple to order.

Date of experience: August 16, 2022
Minnesota
1 review
0 helpful votes
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What a wonderful place on the internet
December 20, 2023

What a wonderful place on the internet. So glad sites like this exist. Thank you.

Date of experience: December 20, 2023
Canada
1 review
0 helpful votes
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I never got my order!
January 12, 2024

I never got my order! So ordered again from a different bookstore.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 20, 2023