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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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So far, so good.,will see how the rest of the story ends…when the books magically appear
Shipping is too high, we should get a discount when ordering multiple items all from the same seller
Shopping on Alibris is the greatest advantage, for me, of having the internet.
Glad I could use PayPal. Easy checkout didn't have to join.
As always locating and ordering books on Alibris is easy and productive. I have already recommended Alibris to others.
The items available usually surprise me!
Easy to use; quick to find titles; quick to check out.
Using Alibris is consistently easy and quick! Hardly ever have had an issue. Tony
As always I enjoy shopping at Alibris! Quick finding if something is available and then quick to checkout. Thank you.
Within say, 2 hrs time, I kept losing items in the Cart! Why should that be?
I am concerned that if I receive a wrong dvd AGAIN, that I'll be reimbursed ONLY the item price and NOT its original shipping cost. When a wrong item is sent, the seller should bear the brunt of the cost of shipping ALONG with the item's price.
Trying to stay w/HPB-Movies seller, I keep getting kicked into the general seller population when trying to stay w/i a genre at a time.
How do I retain the desired seller throughout my search for titles to buy? I see no CLEAR mechanism to accomplish this! What am I missing?
Was exciting, confusing, don't need any more of experiences like today's
Fast and easy to find the book I wanted and select one at a good price.
Fast search and purchase, all the information you need to make a buying decision.
Fast and reliable, quickly bought exactly what I wanted!
Fast and easy access to books I want, very good prices
Our favorite place to look for books, music and movies. Organized well and easy to shop.
Website very easy to use. Suggested 'better pricing' at checkout is welcome.
Had a little bit of trouble using my debit card, but was successful in the end.
It was quick and easy to find exactly what I was looking for and at a reasonable price.
Quite satisfied overall. Did have one issue on a previous order. Wrong book sent. Payment supposed to be credited to my account. Perhaps there hasn't been time enough for that yet.
After applying codes and discounts, your website calculated my shipping costs at $6.18 but on checkout the shipping had increased to over $18. That is deceptive practice. As a result I reduced my order from five books to one. I'm not happy.
Painless process to buy a hard to find book. Thank you!
I love Alibris! I can find so many used books that are no longer available, at great prices.
The Order process worked! Unlike several other sites I tried to use.
Pleased to find this book a such a reasonable price.
Good way to buy books for people like me with no much money. Thanks!
I was unable to use Solstice as a code to reduce the price.'
I placed an item in my cart last night, then signed in to check out, but my cart was empty. I then was unable to place that same item in my signed in cart presumably because it was stuck in an unsigned in cart and wasn't available. The item became available again the next day, but my purchase was delayed.
It was pretty good. I guess I'll find out more if my stuff makes it to its destination in time for Crimbo.
Easy to find the book I needed and simple to order.
What a wonderful place on the internet. So glad sites like this exist. Thank you.
I never got my order! So ordered again from a different bookstore.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

