Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,523
shipping
12,513
quality
12,507
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Peter C.
Unfollow Peter C.
Share Review
Report Review

Quick and easy, which is a lot more than can be said about other sites.

Date of experience: December 24, 2023
Hong Kong
1 review
0 helpful votes
Follow Eckhard Y.
Unfollow Eckhard Y.
Share Review
Report Review

Easy and intuitive handling, even corrections can be easily and transparently made

Date of experience: December 24, 2023
Alabama
1 review
0 helpful votes
Follow Karen N.
Unfollow Karen N.
Share Review
Report Review

Love everything I have gotten through Alibris in the past.

Date of experience: December 23, 2023
Florida
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Share Review
Report Review

If I order books from one seller why isn't the shipping...
December 24, 2023
Updated review

If I order books from one seller why isn't the shipping cheaper.

Date of experience: December 23, 2023

I would not buy books from anyone but Alibris
September 4, 2023
Previous review

I would not buy books from anyone but Alibris. I am very pleased with them.

Date of experience: September 4, 2023

Alibris is where I go to when I want to order books
January 13, 2023
Previous review

Alibris is where I go to when I want to order books. Ya'll are great.

Date of experience: January 13, 2023

I am always pleased with shopping with Alibris
September 13, 2022
Previous review

I am always pleased with shopping with Alibris.

Date of experience: September 13, 2022
Louisiana
2 reviews
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

I have never experienced a problem with Alibris
December 24, 2023
Updated review

I have never experienced a problem with Alibris. I have ordered from them for many many years.

Date of experience: December 23, 2023

Good stuff
May 10, 2021
Previous review

Good stuff

Date of experience: May 10, 2021
California
1 review
0 helpful votes
Follow Mark H.
Unfollow Mark H.
Share Review
Report Review

Great website for hard to find tv series and the prices...
December 23, 2023
Updated review

Great website for hard to find tv series and the prices are extremely reasonable.

Date of experience: December 23, 2023

Very easy website to navigate and great deals
December 7, 2023
Previous review

Very easy website to navigate and great deals.

Date of experience: December 6, 2023
Canada
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Easy to find what I want
December 23, 2023
Updated review

Easy to find what I want. Accurately described (wide screen or full screen). Good quality. Good prices.

Date of experience: December 23, 2023

Great selection, good prices, easy to use your service
January 14, 2023
Previous review

Great selection, good prices, easy to use your service. Thanks!

Date of experience: January 14, 2023

Easy to use
December 3, 2022
Previous review

Easy to use. Good prices

Date of experience: December 3, 2022
New Jersey
1 review
0 helpful votes
Follow Sophia Z.
Unfollow Sophia Z.
Share Review
Report Review

I was able to quickly find the book I needed for class;...
December 23, 2023
Updated review

I was able to quickly find the book I needed for class; edit my shipping address; and enter my payment information. I also recognized and liked a recommended book, so I purchased it, too.

Date of experience: December 23, 2023

Found the book I need for an ECON class within seconds
January 11, 2023
Previous review

Found the book I need for an ECON class within seconds. There were many sellers of the edition I was looking for and I was able to buy one in good condition from a book store pretty close to me which is cool

Date of experience: January 10, 2023

Found the book I needed quickly, was able to easily...
September 7, 2022
Previous review

Found the book I needed quickly, was able to easily compare prices/sellers, and check-out was fast.

Date of experience: September 7, 2022
Michigan
1 review
0 helpful votes
Follow Ashley D.
Unfollow Ashley D.
Share Review
Report Review

Never received email with shipping info. Customer service phone line does not actually have any workers. Used their customer service Web Portal and got no response after 4 days. Paid $10 for expedited shipping (2-4 days) still nothing 6 days later. Seller took 3 days to start shipping.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2023
Virginia
1 review
0 helpful votes
Follow Kristin E.
Unfollow Kristin E.
Share Review
Report Review

A book I ordered was sent to the billing address, although the shipping address was given correctly. It's never arrived even to the incorrect address. If it surfaces, I'll return it to you. Meanwhile, my friend's Christmas gift will be two weeks late.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 23, 2023

I wish you had a filter for "lowest to highest price" with the sorting

Date of experience: May 18, 2021
Illinois
2 reviews
0 helpful votes
Follow Susan P.
Unfollow Susan P.
Share Review
Report Review

Best prices
December 23, 2023
Updated review

Best prices. Good selections. Usually have what I am looking for

Date of experience: December 22, 2023

Best prices!
December 17, 2023
Previous review

Best prices!

Date of experience: December 16, 2023

This site is REALLY easy to navigate
May 23, 2023
Previous review

This site is REALLY easy to navigate. I always start with alibis when I am looking for a certain book.

Date of experience: May 23, 2023

Your prices always beat the competition
September 15, 2022
Previous review

Your prices always beat the competition. TY!

Date of experience: September 14, 2022

When signed it just a few clicks and I am checked out!
July 31, 2022
Previous review

When signed it just a few clicks and I am checked out!

Date of experience: July 31, 2022
Michigan
2 reviews
0 helpful votes
Follow Tara J.
Unfollow Tara J.
Share Review
Report Review

I ordered a book, then was told the order was cancelled

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2023
Florida
1 review
0 helpful votes
Follow Amber T.
Unfollow Amber T.
Share Review
Report Review

Had very quick responses and good friendly help with making sure the book I wanted was in good condition.

Date of experience: December 22, 2023
Virginia
1 review
0 helpful votes
Follow Roderick P.
Unfollow Roderick P.
Share Review
Report Review

My shopping experience is fine
December 22, 2023
Updated review

My shopping experience is fine. However, each time I order a book from you I recoil at your shipping charges. I consider them excessive. C'mon, why not charge more for your books and avoid the high percentage represented by S&H?

Date of experience: December 22, 2023

Alibris îs always satisfactory to deal with
December 28, 2022
Previous review

Alibris îs always satisfactory to deal with. And the prices are good.

Date of experience: December 28, 2022

Good choices, clearly described, fairly priced, reliable vendor

Date of experience: March 28, 2022
Massachusetts
1 review
0 helpful votes
Follow Karen W.
Unfollow Karen W.
Share Review
Report Review

So far, good
December 22, 2023

So far, good. Easy to purchase and navigate. The item is marked 'fair' but didn't describe the flaws, so I feel a little iffy about the condition. That could have been described. But, we will see when it arrives!

Date of experience: December 22, 2023
California
1 review
0 helpful votes
Follow William C.
Unfollow William C.
Share Review
Report Review

I've always had great service and response from Alibris
December 22, 2023
Updated review

I've always had great service and response from Alibris.

Date of experience: December 22, 2023

I always enjoy shopping through Alibris
August 14, 2023
Previous review

I always enjoy shopping through Alibris. Great prices, great service, and an overall enjoyable exercise.

Date of experience: August 14, 2023
California
1 review
0 helpful votes
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

I'm getting too old for password stuff
December 29, 2023
Updated review

I'm getting too old for password stuff. You're OK. It's me.

Date of experience: December 22, 2023

Found what I wanted
July 13, 2023
Previous review

Found what I wanted. No rigamarole.

Date of experience: July 13, 2023
New Jersey
1 review
0 helpful votes
Follow Ralph X.
Unfollow Ralph X.
Share Review
Report Review

I do not like paperback books
December 22, 2023

I do not like paperback books. Your site made it possible to find the book I wanted in hardback form

Date of experience: December 22, 2023
Canada
1 review
0 helpful votes
Follow Gillian T.
Unfollow Gillian T.
Share Review
Report Review

Excellent search function
December 22, 2023

Excellent search function. I appreciate the 12-hour hold when I put something in my cart.

Date of experience: December 22, 2023
Indiana
1 review
0 helpful votes
Follow Julie U.
Unfollow Julie U.
Share Review
Report Review

Very easy to find two uncommon spiritual books. Thank you!

Date of experience: December 22, 2023