Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,516
shipping
12,506
quality
12,500
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Tierney L.
Unfollow Tierney L.
Share Review
Report Review

Less than advertised
September 12, 2025
Updated review

Original ad showed content as songs written from 1960-2020. Book received contains 1961-2012. Songs such as Murder Most Foul, Crossing the Rubicon. And others are not in this book.
The book is in excellent condition. However the absence of the most recent works as advertised is disappointing.

Date of experience: September 2, 2025

First time user, but have heard good things from a...
August 22, 2025
Previous review

First time user, but have heard good things from a friend. Looking forward to getting this book!

Date of experience: August 12, 2025
Minnesota
1 review
0 helpful votes
Follow Christopher T.
Unfollow Christopher T.
Share Review
Report Review

Great experience
September 12, 2025

After reading a library copy of a Jamaica Kincaid book, I knew I needed my own copy. I bought a very good copy through Alibris for an extremely low price.

Date of experience: September 2, 2025
Oregon
1 review
0 helpful votes
Follow Kahat E.
Unfollow Kahat E.
Share Review
Report Review

No fuss, easy transaction
September 12, 2025

No fuss, easy transaction. Other online book stores needed me to keep retyping my debit card information. Only to inform me no such card existed. A little concerning to be sure. I will be coming back here again! Thank you THANK YOU!

Date of experience: September 1, 2025
New York
1 review
0 helpful votes
Follow Kim W.
Unfollow Kim W.
Share Review
Report Review

Book Shopping With Ease!
September 12, 2025

This was an awesome shopping experience for a book of interest. I found a hard to find book easily with Alibris. Where have you been all my life! Thank you so much!

Date of experience: September 2, 2025
New Zealand
2 reviews
0 helpful votes
Follow Crispin B.
Unfollow Crispin B.
Share Review
Report Review

Simple straightforward affordable
September 12, 2025
Updated review

Great experience good service and timely delivery at a good price. Thank you.

Date of experience: September 2, 2025

Always straightforward and anything has got to be better...
September 21, 2024
Previous review

Always straightforward and anything has got to be better than using Amazon...

Date of experience: September 10, 2024
Illinois
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

I placed an order for this same book, Python Pocket...
September 12, 2025
Updated review

I placed an order for this same book, Python Pocket Reference for myself from ThriftBooks-Atlanta a few hours earlier and received a confirmation email.
However, when I looked to order a second copy for my daughter, I saw the copy I ordered still available and it was still in my basket as well.
I removed the Atlanta copy from my basket based on the confirmation email that I received and I am hoping that my order comes through.

Date of experience: September 1, 2025

A little surprised that the shipping cost was $5 for...
September 12, 2025
Previous review

A little surprised that the shipping cost was $5 for a small pocket reference but I'm guessing that you average out the shipping.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow Benjamin B.
Unfollow Benjamin B.
Share Review
Report Review

Super cheap and easy to find textbooks for college. Cheapest website I've seen by far

Date of experience: September 1, 2025
Arkansas
1 review
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

Can always count on them to be able to find the books I need. Have not failed me yet.

Date of experience: September 1, 2025
Canada
1 review
0 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

Quick, no problem
September 12, 2025
Updated review

Quick, no problem. Provided it gets here, what more do you want?

Date of experience: September 1, 2025

To the extent an order meets no obstacles and everything goes according to plan, it's excellent as far as I'm concerned.

Incidentally, you always ask me: Should we follow up to make sure you're satisfied with your order? I always answer yes but you never do and never have. What's up with that?

Date of experience: May 26, 2025
California
1 review
0 helpful votes
Follow Steve G.
Unfollow Steve G.
Share Review
Report Review

Excellent alternative to the corporate giant and just...
September 12, 2025
Updated review

Excellent alternative to the corporate giant and just as reliable.

Date of experience: September 1, 2025

Easy to use and I found the international title I was...
September 4, 2025
Previous review

Easy to use and I found the international title I was looking for.

Date of experience: August 25, 2025
Minnesota
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

I used to pay one shipping fee for multiple books from the same seller. The cart optimizer is a helpful feature but still means I'm paying more in shipping than I used to. So, just 3 stars this time.

Date of experience: September 1, 2025
Georgia
1 review
0 helpful votes
Follow ina A.
Unfollow ina A.
Share Review
Report Review

Book came in great condition
September 12, 2025

Book came in great condition like new as described. The book was very well wrapped and shipped.

Date of experience: September 1, 2025
Indiana
1 review
0 helpful votes
Follow Nan H.
Unfollow Nan H.
Share Review
Report Review

Quick and easy
September 12, 2025

Quick and easy - just how I like it! [The ability to pay via PayPal is also a big plus!]

Date of experience: September 1, 2025
Georgia
1 review
0 helpful votes
Follow Berth B.
Unfollow Berth B.
Share Review
Report Review

I love Alibris
September 12, 2025

I love Alibris. I have been using this for over 10 years. THank you

Date of experience: September 1, 2025
Virginia
1 review
0 helpful votes
Follow Rachel F.
Unfollow Rachel F.
Share Review
Report Review

Fast and easy ordering creating an account. Excellent price for books. Only wish I could use the $5 coupon on a lesser amount. Maybe $20 or $25. Hardly ever do I make a large $50 purchase because I cannot afford it. Every now and again I may purchase $20 or $25. Also offer free shipping.

Date of experience: September 1, 2025
California
1 review
0 helpful votes
Follow R. B.
Unfollow R. B.
Share Review
Report Review

The service worked as well as anyone would want, quickly locating the books and as quickly allowing them to be ordered.

Date of experience: September 1, 2025
California
1 review
0 helpful votes
Follow Joshua W.
Unfollow Joshua W.
Share Review
Report Review

First, there was a glitch in the contact form on Alibris to get a message to customer service so I had to reach out to the site tech to get a message across (he did a good job of it though). Second, the seller took forever to get the order in and shipped and did NOT respond to my messages for days. Third, there was NO tracking number provided for the shipment of my order. That would have been a problem if the book was lost in shipping. However, I have to admit the book arrived in perfect condition (new as described) and it is a rare book. So that is a plus on the sellers side.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
Follow Eugenie B.
Unfollow Eugenie B.
Share Review
Report Review

So easy, so fast
September 11, 2025

So easy, so fast. It, s a pleasure to do business with you and no problem with any questions about you.

Date of experience: September 1, 2025
Colorado
1 review
0 helpful votes
Follow G M.
Unfollow G M.
Share Review
Report Review

Good seller
September 11, 2025

...

Date of experience: September 1, 2025
Arizona
1 review
0 helpful votes
Follow Reginald D.
Unfollow Reginald D.
Share Review
Report Review

Good information, fast and easy
September 11, 2025
Updated review

Good information, fast and easy. Found what I looking for quickly.

Date of experience: September 1, 2025

Great little book
August 13, 2025
Previous review

Brand new book in perfect condition. Great little book packed with insight.

Date of experience: August 2, 2025