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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Account setting are hidden. Should be easier to change and update addresses.
Products were delivered quickly, they were secure, and their conditions were as described.
Good service. I have bought a lot of books from Alibris at a good price they always arrived in good shape and delivered at the correct address and date given when I purchased the books. I am very satisfied with Alibris and have told friends and family about the website.
I purchase books from Alibris somewhat frequently. I appreciate the seller ratings to help me decide who to buy from, as well as a clear rating system for condition that the book is in. Over the years, my experiences ordering through Alibris have been overwhelmingly positive, with only a couple of hiccups along the way.
On my first search I immediately found the exact book I was looking for and checkout was swift and easy.
Books condition are ok and delivery on time.
Prices are reasonable.
Ordered from two separate vendors. Shipping and shipping time were both fine, products arrived in good shape. Dissatisfaction with one volume was my fault because I made a guess at the edition without a cover image.
Prefer to continue to payment and not save and continue. A second question for buyer should be 'Would you like to save your cc information for future?'
I have had excellent experiences with alibris for many years, as a literacy teacher and now as a hobbyist. Thank you for your service. You have saved me quite a bit of time, energy and money!
Clear instructions, fast ordering, no back and forth keying as with amazon
Order was pending for over three weeks, package then spent five days in Nevada. From order to delivery was thirty days.
I received an older version of the book I was looking for. Other than a little wear on the cover, the book is in great shape. I appreciate the different "ratings" of books. These help me choose whether I need or want a book in an immaculate/new shape or one that I can accept with a little wear. I've ordered books from Alibris before and their service is consistent. Thanks!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

