On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Clear information provided I love the fact I can get books from the States. Thank you.
I am disappointed that the shipping from 5 € to t 10 € suddenly showed up.
I was looking for a particular title and you had it available. I'm delighted! Thank you.
I found a title I'd been wanting, but didn't think I'd be able to obtain - thank you.
The title I wanted was available at a reasonable price
Every time I go to checkout I am told my card details are incorrect, but they are not. I have to re-enter the same card details from scratch each time, though they are already on your system. I don't mind if the issue is to put in a security number (which is good practice), but that is not what I am told. I am also OK with you not saving my card. However, saving it but then failing to use it without explanation -- consistently -- seems a little silly.
Your website kept bouncing me between 'place your order' (which took me to the card page) and 'save and continue' (the only option on the card page -- where my details were already in place and which sent me back to 'place your order'!). I was worried I'd made the same order 5 times. I eventually broke the cycle by entering my card details again even though they were already showing in your system.
Excellent for finding the books I want and ordering. Thank you
Excellent shopping experience as always. Easy to find what I was looking for and to sort and resort to find the exact books I wanted
Easy to find good value second hand books without giving money to Amazon.
Nice and easy to find stuff, great quality selection, feedback and reviews on the independent shops. But a total nightmare checking out? Do not like using my actual real information would much prefer PayPal or Klarna or google pay, Samsung pay or amazon pay. I would feel much more secure
It is always difficult for me due to sight problems; this was good thank you!
Ordered many. Many book from Alibris. In my experience all the individual suppliers provide fast efficient service. Books are true to stated condition. A great site to find books not available elsewhere. Great fan.
Good prices, reasonable delivery cost, first time customer.
Lately, it seems Alibris fails to charge my credit card pretty much every time I purchase something, and I end up having to retry several times (and along the way "update" my stored credit card information by entering it again) before the checkout will finally work.
Nice GUI, making it easy to find books, and to keep track of orders.
Not used this site before, so it took me a while to navigate
The site is very good, but I would love the option to change the currency on the mobile version of the website.
Cart can automatically empty if not signed in first, leaving product unavailable for 12 hrs. Some products become unavailable after putting in cart, but stay available to re- add to cart for days (where process repeats).
Search bar doesn't always work as I'd expect, needing upc instead of title to bring everything up in some cases.
It would be nice to more easily access previous searches
I always turn to Alibris for secondhand books...always find what I want at the price I want and a helpful seller willing to send it to me in Spain. Excellent service at every stop on the way. And very easy to pay, too. Thank you so much.
Brilliant, I now go straight to Alibris for books because the prices are always reasonable and payment is so easy. Thank you...
Alibris is always excellent, good for prices, good for paying, totally reliable... thank you
Excellent source of DVDs when Amazon lets you down or won't deliver to your country... very efficient and reliable.
I used your service for the first time in December and it was fast and efficient. I nearly gave up today. You constantly refused to accept my email or card, You kept repeating that the details did not match your records. That was this morningL I have now tried again this afternoon and entered two different cards as you suggested.
I was shocked to see the last four numbers of both of these were already displayed on a list of alternative numbers that came up. I used one of these and it worked and the order has been accepted by your system.
How can you have these existing numbers already stored when my previous order in December went through without any problem and would have only needed me to use one of three different numbers and why did you tell me that my details did not match your records.
John Littlewood
Too many orders have seemingly been lost in transit.The cost of postage has also risen.
Shipping costs have risen in recent weeks.
Logging in was quite difficult and the postage seems rather high.
Trouble free transaction. Would have liked the
Opttion of PayPal.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account