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Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Good descriptions of conditions of books, wide selection, easy checkout
Fine after initial difficulties getting my password changed.
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Always use the 'All Responses collected together' option
How come the significant increase in shipping costs only shows AFTER I punched all the CC details - and not before, after registering the shipping address already?
Let's see how dependable the description of the books condition was
Excellent! I was able to choose a copy quickly, and pay for it almost instantly - other websites make this a much more difficult operation. Thank you!
I have bought quite a few books from Alibris since I started, and I have always found them to be perfectly satisfactory. One (very small) point - why were all (and I do mean all) the copies listed of this book shown as coming from the USA?
Good selection of books for a fair price, never had an issue
Got the book I wanted in stock at a good price. As usual.
Smooth and efficient but I would like to have seen an image of the book in the description.
I was looking for this manga for a very long time and i'm just shocked and happy to have found it
Perhaps some purchasing steps should be made clearer
The purchase seems easier to me than in other sites
Site offered but refused to proceed with a PayPal payment option
Site offered but refused to proceed with a PayPal payment option
A straight forward process of ordering the book of my choice..
I encountered two problems
1. Difficult to get my card accepted.
2. Did not get the discount code even though I requested it twice.
It took at least an extra 15-20 minutes to complete the transaction, which was a nuisance.
Estimate shipping cost to France where 4.5 euros but once I put my credit cart informations, the real shipping cost where 10 euros! That's not fair, as i may be not have place the order. Then a 2 stars rate...I'm really not satisfied with that.
Good prices, good and honestly presented quality of books, quick service.
The book is announced at Bookfinder at NOK 138, whereas your actual salesprice is NOK 174, due to the postage not being correctly advertised on Bookfinder.
Great website for finding sources that are not readily available. Easy to use.
Easy to use and has difficult to find books available.
A well-designed web site which makes shopping for books convenient and easy.
It sai I would receive £3 off. My next order if I gave my email, but that didn't happen.

