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Alibaba

3.5

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,332
value
1,311
shipping
1,305
returns
769
quality
1,284
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Instant Feedback

202 reviews

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AE
1 review
0 helpful votes
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HIGHLY RECOMMENDED
November 4, 2020

10H IS EXCELLENT, LOOKING FOR A LONG TIME BUSINESS WITH YOU. LOVE IT WHEN OUR CUSTOMER SAID OUR PRODUCT IS VERY GOOD AND MADE HIS CAR LUXURIOUS.

Date of experience: November 3, 2020
California
1 review
0 helpful votes
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Esta Empresa me deja satisfecho con su atención y sus productos, volveré a visitar su tienda muy pronto

Date of experience: November 3, 2020
South Africa
1 review
0 helpful votes
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Overall a very good service and experience with the seller. The sller was always willing to assist and made sure that I order the correct parts

Date of experience: November 3, 2020
South Africa
1 review
0 helpful votes
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Keep it up Helen. Your goods excellent. On my machine it show original. Yoyo I dont have words you gave me the best. Thank you my machine print excellent. Also you price was very good.

Date of experience: November 3, 2020
Mexico
1 review
0 helpful votes
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No tiene atención en español es muy difícil enviar evidencias en una controversia no se pueden cargar los vídeos la evidencia yo creo que no la ven por que toda la razón se la dieron al vendedor siendo que el reconoció que no funcionan sus coas en una devolución no te rembolsan el total de el dinero ellos se quedan con parte de tu dinero en amazon y en ebay es totalmente diferente protegen al comprador si se cancela alguna transacción se rembolsa el total si ven que el vendedor trata de engañar al comprador le quitan su dinero de inmediato tienen acceso a todas las conversaciones de el vendedor con el comprador y eso ayuda mucho en las disputas en fin muy pero muy decepcionado

Date of experience: November 3, 2020
Brazil
1 review
0 helpful votes
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Very user friendly
November 4, 2020

A great experience for someone new to AliBaba... I hope to carry on with my supplier and will be looking for more products too.

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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Outstanding service
November 3, 2020

I can only highly recommend this company. The service was outstanding and they communicated the whole way through.
Aimee the person who was looking after my order was faultless.
Perfect start to finish.

Date of experience: November 3, 2020
Singapore
1 review
0 helpful votes
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GOOD PLATFORM
November 3, 2020

Alibaba is a good platform for us to source for different products at competitive prices. In addition, the trade assurance is an added security to safeguard the interest of the buyers.

Date of experience: November 2, 2020
Cyprus
1 review
0 helpful votes
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I still have unsettled dispute (3800 US$) which Alibaba did not respond so far. I got a product that is not what I ordered, I still have it, it is useless to me, I want to send it back, and nobody is listening to me. This is keeping me back of ordering with new sellers. This is very unfortunate...

Date of experience: November 2, 2020
Saudi Arabia
1 review
0 helpful votes
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GREAT
November 3, 2020

Was good to order, since start the order everything is good specially the online marketing in charge person.
Really was helpful and appreciate my orders and respect time so much and send the product in exact time as agreed. The product was good as expected.

Date of experience: November 2, 2020
Chile
1 review
0 helpful votes
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Muy buen proveedor
November 3, 2020

Buen proveedor siempre estuvo preocupado de la entrega del producto, estamos en constante contacto para tratar de seguir realizando negocios.

Date of experience: November 2, 2020
Puerto Rico
1 review
0 helpful votes
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First Time User
November 3, 2020

I never thought how Alibaba works, and in this first time I was satisfied. The order I made was like I ordered and the interface between me and the seller was good.

Date of experience: November 2, 2020
GB
1 review
0 helpful votes
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If you can spare the time to compare prices, & you don't want the goods in a hurry, this is a great site.
I've made many purchases without issue. When something hasn't been quite right, its been put right.

Date of experience: November 2, 2020
France
1 review
0 helpful votes
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Très professionnel
November 3, 2020

Merci tout est conforme, la commande a été commandée et livrée en France en quatre jours ouvrables et tout est comme convenu, merci

Date of experience: November 2, 2020
Texas
1 review
0 helpful votes
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Great service
November 3, 2020

I made my first purchase using the trade assurance, happy I did that for peace of mind. All went smoothly.

Date of experience: November 2, 2020
Puerto Rico
1 review
0 helpful votes
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Alibabab es una excelente plataforma pero a la hora de pedir cotizaciones, los precios no estan claron y es un poco complicado.

Date of experience: November 2, 2020
Bulgaria
1 review
0 helpful votes
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Excellent!
November 3, 2020

Product Quality is Amazing! Very good price! Shipping was super fast! Great Company Sales team!

Date of experience: November 1, 2020
Arizona
1 review
1 helpful vote
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Months ago I ordered some jerseys. Got them super fast, but they were not the right sizes. Sent email. Asking for right ones, got that shipment right away, still wrong size. Been waiting for weeks and weeks. Still no jersey. This is extremely frustrating and no response to email. Tracking number shows they still haven't moved in 3 weeks from China.

Date of experience: November 1, 2020
District of Columbia
1 review
0 helpful votes
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Great Product
November 3, 2020

Great quality, was impressed by the quality of the product. The sales agent were very professional. Will order again. Thanks again.

Date of experience: November 1, 2020
Ecuador
1 review
0 helpful votes
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La plataforma es muy buena, pero algunos proveedores no cumplen los precios que presentan en sus propuestas, además los precios no son FOB, le aconsejo que se informen bien para no caer en situaciones raras.

Date of experience: November 1, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086
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